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    Ballantyne

    3.3 (37 reviews)
    Closed 12:00 pm - 5:00 PM

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    Christy M.

    I'd like to add that the only help you offered me was to transfer to apartments I couldn't afford. I pay currently $1300 you wanted to move me into apartments that were going to cost me between $1500-$1600 that I can't afford in my own. I live alone and don't make that much. The reason I stayed was because my rent didn't increase and again with inflation I can't afford much more. You have not helped me anymore. But don't be fooled the problem did not stop, I made a decision to handle the problem and I've spent so much money trying to deal with the problem. it never stopped and it never went away but all you keep telling me is pest control will take care of it. It didn't go away. I understand you're going to keep coming up with excuses to protect yourself but you never helped me as a paying tenant and have treated me like c both of you the assistant manager as well

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    4 months ago

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    8 months ago

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    6 months ago

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    2 years ago

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    1 year ago

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    1 year ago

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    3 years ago

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    2 years ago

    Quiet living community at a great location. The current management team is super friendly and maintenance is always quick to respond

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    5 years ago

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    3 years ago

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    5 years ago

    Problem with oven . Reported it . Came home from work and it had been replaced with a new one . Nice.

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    4 years ago

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    7 years ago

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    3 years ago

    Maintenance did a great job fixing our bal door. The work was completed on the requested day. thank you

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    6 years ago

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    5 years ago

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    4 years ago

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    9 years ago

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    9 years ago

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    4 years ago

    I love living here! The staff is always so friendly and helpful and the maintenance staff rocks!!

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    11 years ago

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    5 years ago

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    8 years ago

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    5 years ago

    Service here is great! Benjamin was prompt, friendly and efficient. Our problem with the heat was solved before it became a real problem.

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    5 years ago

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    6 years ago

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    9 years ago

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    10 years ago

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    6 years ago

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    10 years ago

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    8 years ago

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    10 years ago

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    9 years ago

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    11 years ago

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    11 years ago

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    11 years ago

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    Ask the Community - Ballantyne

    Review Highlights - Ballantyne

    I moved out back in September 2017 so I could get a larger apartment at a sister property.

    Mentioned in 2 reviews

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    Rockbrook Creek

    Rockbrook Creek

    (10 reviews)

    I recommend working with Mickey and the staff. They have made the experience wonderful and…read moreenjoyable.

    Worst apartment I have ever lived in. Only moved in 2 weeks ago and absolutely appalled. Upon…read moremoving in, the apartment was absolutely filthy. Cabinets splattered with food, dirt and debris all over the floors, bathtub looked dingy and gross. Multiple nails left in the walls from previous tenant, scratch marks all over the hardwood floor. We complained to the office about the state of the unit, they replied by saying "multiple tenants have complained about the move in clean". They sent house keeping back to "fix it" and the cleaners looked around and said "what's wrong with it?". There have also been bugs in my unit since arrival. I have had 2 separate pest sprays since moving in. The office tells me "pests are normal in apartments". This week, I come home to my kitchen light fixture shattered on the floor with water falling from the ceiling. I immediately notify the office at 8:30AM and maintenance comes to my apartment and cut 2 large holes in my ceiling. Plumbers do not come to stop the leak until 5:30PM. Less than a day later, the leak begins dripping again all over my kitchen. I once again call the office about this and they let 24 hours go by without sending the plumbers back out. I am concerned about mold. They are attempting to put a band aid fix on a very large problem. The office offers to move me into a different unit, they show me 3 "move in ready units" that are available. One reeked of cigarette smoke and the other 2 had dead roaches scattered throughout. These apartments are charging top dollar for less than acceptable units and customer service.

    Limestone Ranch

    Limestone Ranch

    (14 reviews)

    I want to say up front that the situation we ran into was honestly a pretty rare set of…read morecircumstances. I'm not suggesting this happens to everyone. I'm sharing it simply because if something unusual like this does happen, it helps to stay very on top of communication. I followed up to get answers, but my biggest concern is that someone older or someone without the time to constantly check in might have a much harder time navigating a situation like this. We lived at Limestone Ranch for about a year and a half, and overall our experience was mixed. The apartments look very nice when you move in. The renovations make them feel modern, which is one of the reasons we chose it. At the same time, the buildings are older underneath those renovations, and that led to some strange maintenance issues. For example, our kitchen sink repeatedly came apart. Our dishwasher also came out of its socket repeatedly. Maintenance was always kind and tried to fix it, but the problems kept returning. One thing that surprised us was the electricity cost. Our one bedroom rent was close to $1,700 a month, yet our electric bill sometimes exceeded $400. Even after we moved out and the apartment sat vacant for two months (which we still paid for according to the lease), the electric bill was still over $200. I'm not sure if this was the provider or the building itself, but being on the third floor likely didn't help. The amenities were decent but sometimes inconsistent. The pool is nice, but there were times we went to swim and I ended up skimming debris out myself. It was also closed for about a month last May because an inspection hadn't been completed in time. The grills by the pool rarely worked. The gym is extremely small, and if two people used the treadmills at the same time it often tripped the breaker and shut both machines off mid-workout. We also dealt with a lot of palmetto bugs in the outdoor hallways and stairwells during humid weather. I understand this can happen in Texas, but it was shocking at first since we weren't originally from the area. Some nights the stairwells were full of them, and a few did make it inside our apartment. We also had a wasp nest on our patio that made the space unusable for quite a while. After waiting weeks for maintenance, we eventually sprayed it ourselves. Packages also became an issue over time. The Luxer One locker system worked well at first, but later we often received delivery notifications only to find the packages missing. At one point the staff had to reorganize everything themselves, which was appreciated, but it happened months after some packages had already gone missing. One of the best parts of Limestone Ranch is the location. It's very close to Costco, other shopping, and the highway, and there's a canal with a walking path nearby that we enjoyed. Where things became difficult was when we had to break our lease due to relocating for work. To be fair, Limestone Ranch does offer lease break options. We spoke with Evan, the assistant manager, and chose the 60-day notice option. We confirmed everything again before submitting notice and were told February would be prorated to around $400 since the lease would end partway through the month. When February arrived, though, we were charged the full $1,700. To keep the account in good standing we had to come up with an additional $400 while the issue was being sorted out. We were then told we also owed another $1,000 because the lease break fee had not originally been charged correctly months earlier. From there, it turned into nearly a month of trying to get answers. The only time anyone reached out was to collect additional charges. Evan told me he would contact corporate and call me back, but I never heard from him again after we paid the additional fees. Both Evan and Mahogany also directed me to contact corporate myself, but when I did they seemed confused and had very little information about our situation. During this time it was also extremely difficult to reach Ebony, the property manager. Calls often went unanswered and I was not put through when I asked to speak with her. After weeks in the dark about our charges, refund, and even our security deposit, I was honestly considering contacting an attorney just to get basic clarification. Even the refund required follow-up from us. I noticed in the documentation it was listed as a check, and I had to ask whether they had the correct forwarding address because it had never been confirmed. I do want to be clear that this review is not meant to reflect negatively on Ebony. Once she became aware of what was happening, she stepped in and worked to correct the billing issue and make sure our refund was issued. She was extremely apologetic and clearly cared about making things right, which I appreciated.

    It's that time again--renewal time! And we just wanted to let you know that there's truly nowhere…read moreelse we'd rather be right now, Until we find our house, we are absolutely thrilled to be staying here with a team that genuinely treats us like family and makes sure we are taken care of without a doubt. We wanted to give a special shout-out to a few people who make living here so wonderful, Ebony and Lyle have been absolutely amazing. Evan and Byrd are always friendly and helpful. Kecia and Eric are the newest additions and they've fit right in, The entire team here makes this feel like home. We genuinely love it here, and we are sure anyone else who lives here, or is considering it, will too!

    Crest Manor Apartments by Crest Manor

    Crest Manor Apartments by Crest Manor

    (37 reviews)

    It's currently 10:04 pm on 9/2/2024. I live on the first floor and it's currently 80 degrees inside…read moremy home while its 81 degrees outside..  I've been living here since June of this year. Crest Manor Apartments They are disorganized and do not communicate effectively internally or externally. My move-in day was delayed because the manager didn't know I was moving in; never mind, I had been working with one of their employees for two months prior and sent all my necessary documents; coincidentally, on move-in day, all records had been "misplaced." Next,  let's discuss the many maintenance issues I've had in the short four months I've lived here. Our dishwasher wasn't spraying; a maintenance employee of Crest Manor told us that's normal because they have low water pressure and that everyone's dishwashers don't work.  Why would you advertise dishwashers as an amenity, but they're not functional? Next, we move to fix the air; again, it's currently 80 degrees in my home, and not because I like it that way. Maintenance has been in my house 5 times to repair my air and thermostat and it's still not working. It's the middle of summer in Texas and my air hasn't ran properly for more than a week. Maintenance men have zero respect for your living spaces. They make a mess once they come in, and it's up to you to clean up after them. It took them two months to fix the air conditioner, and I've only been living here for three months. They just "fixed it" seven days ago, and now it's broken again, and the furnace is leaking in my shower now. I didn't move in with roaches, but somehow, I now have roaches.  I asked a Crest Manor employee to send pest control; over 3 weeks ago. Pest control came at 5 pm and told us he couldn't spray because we would need to vacate the apartment for 4 hrs so it could air out. The was not communicated with us when pest control was requested. Crest Manor never warned us of the protocol. Now it's 3 weeks later and I still see roaches and the pest control is nowhere to be found.  I asked Maintenance to change my filter due to an increase in asthma symptoms since moving in. I watched the Maintenance employee of Crest manor pretend to change the filter and try to leave, and when I said wait, you didn't change it; he apparently couldn't speak English and left.4 months in and my filter still hasn't been changed. Now, let's move on to parking; they have paid and unpaid. But recently they significantly reduced the amount of free parking, forcing you to either park considerably further from your home and walk or pay for covered parking. If your apartment is in certain areas, you won't find parking at all unless you park on the other side of the complex. If you have an unexpected visitor that stays longer than 2 hrs their car will be towed. All gates remain unlocked so peoples cars have been broken into and stolen. Next is Crest Manor staff's overall lack of professionalism and attention to detail.  When you go into the office to speak to an employee, everyone either doesn't speak English or is completely lost, has no idea what's going on, and refuses to speak.  Lastly, they created an Amazon parcel system in which every tenant is charged $10 free. I've been here four months, and not once has Amazon delivered to this specialized parcel system for which I'm being charged. And when I asked about it, they said they couldn't force Amazon drivers to use the system. They charge tenets when they don't even have an enforceable contract with Amazon. All of my packages still come to my door, as well as my neighbor's door. This sounds and feels like theft. If you don't have laundry, don't try to do it on-site; something is always brokenAll in all, I wish I could give this place a zero. Don't waste your time touring it. I will personally help you find a better apartment complex.

    Long-time resident. 2 days ago, from 8:45 am onwards, I was waiting outside of the Leasing office…read morefor it to open. I was locked out of my apt., which is the closest one to the Lsg Office. It was raining - bad! I watched as the Office Staff, one by one, slowly trickled into work. At abt 8:50/8:55 am the Tornado sirens went off. I banged on the (Glass) doors time and time again to escape the sideways rain and winds (in a Tee Shirt and sweatpants) and they refused to let me in to literally take cover from a possible tornado! The last worker to arrive (a real kind lady of Asian descent), saw my predicament - dripping wet/ soaked and in need of cover - so she pulled her car underneath the awning and unlocked the Office door for me. When I asked the workers inside (who ALL saw me outside) why they wouldn't let me in during a tornado warning, they chimed that it was 8:57am when I banged on the doors and they weren't open until 9:00am. Yep, he's 3 minutes early so let's deny HIM (literally) shelter from the storm!! (Yep, I'm sure their inhumane decision had nothing to do with my race).

    Ballantyne - apartments - Updated May 2026

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