This place is the best! Every time I need an apartment they have no vacancies. Understanding so.read more

3 years later, we are still here. Tammie, the apartment manager is arguably one of the best people…read moreout there. She's great at her job, obviously cares very much for her tenants, and she's always happy. I sometimes joke and say "I wish I could just buy this apartment", (which the offer always stands by the way!) because the vibe is so good here. The neighbors are great, the property is kept up, and the apartment manager is always happy to see you. I honestly can't see myself living anywhere else till we decide to buy a house somewhere. 6 stars!

Ava who is the manager who lives on site is fantastic. Had a plumbing issue shortly after moving…read morein, called after hours maintenance line to let know what was going on and who should answer? Ava the manager to the rescue. She quickly jumped into action and called appropriate venders to care of situation immediately. On top of that when replacing vanity cabinet she had faucet and vanity handle and towel bars and toilet paper holder updated to match my shower curtain and towels. Not that is real management in my book. This is great apartment complex to be at not to mention quiet and clean too. Thanks Ava!

My primary motivating factors for staying here are price and location. The appliances in the…read moreapartments, among other things, are old and outdated. There's frequent issues with plumbing. Health and fire hazards as well such as mold. Management is hard to get a hold of and they seem bothered when you submit maintenance requests. I've stayed here because it's affordable but if they raise the rent on us in January, I'm going to just cut my losses and file a lawsuit against them with part of the money I have saved to buy a new home next year. These apartments are not worth more than what they're already charging us. I know others in the community who feel the same way I do. They like to micromanage us and find ways to over charge us anyway that they can, but we aren't seeing any of that money being put back into bettering our community. It's very one sided.

I have been living here going on two years about and I absolutely love it here. it is very quiet…read moreand always clean around the apartment. I absolutely love the waterfalls and being able to open up my windows to listen to the sound of them. The staff are so amazing and always so welcoming. and the fountains of fair Oaks is really a great place to live!

If I could leave zero stars, I would…read more My boyfriend lives at this complex with two young children, and what we have experienced here has been beyond disappointing -- it has been unsafe. For months, he has submitted maintenance requests for serious issues inside the apartment, including EXPOSED NAILS coming through the carpet. These were not minor cosmetic flaws. These were sharp nails protruding through the flooring. One of the young girls ran across the carpet and stepped directly onto one of these nails and nearly required stitches to repair her foot. I have also personally injured my leg on exposed nails in the carpet. These injuries were not due to carelessness on our part. They were the result of a lack of urgency and proper maintenance from this complex. Despite filing multiple complaints -- by email, phone, and in person at the leasing office -- the issues either remained unresolved or were not treated with the seriousness they deserved. There are multiple aspects of the apartment that continue to break or have never been properly fixed. Requests are submitted, acknowledged, and then seemingly forgotten. When children are being injured in their own home because of preventable maintenance hazards, that should be an immediate priority. Instead, it has felt like an inconvenience to management. As if the unsafe living conditions weren't enough, the security situation at this property is equally alarming. My boyfriend's truck has been broken into multiple times while living here. And most recently, my brand new car was STOLEN from this property. When we approached the leasing office asking if they could check security cameras, we were told they do not have any cameras. That in itself is concerning, but what was even more shocking was the way we were treated during that conversation. Instead of empathy, support, or even basic professionalism, I was met with a dismissive and condescending tone. I was spoken to as if I had somehow done something wrong for having my vehicle stolen -- even though it was parked correctly and locked. Rather than offering help or guidance, the conversation quickly turned into subtle blame and defensiveness. Being told "there's nothing we can do" is one thing. Being spoken down to while already dealing with a stressful and violating situation is another. The people working here have consistently been unhelpful, unsatisfactory, and unnecessarily rude. Every interaction feels defensive. Every concern feels minimized. There is a clear pattern of residents being treated as inconveniences rather than paying tenants. At a minimum, residents deserve: * Safe flooring free of exposed nails * Timely and competent maintenance repairs * Respectful communication * Basic property security measures * Management that takes injuries and theft seriously Instead, what we have experienced is negligence, dismissiveness, and attitude. Maybe staff are underpaid. Maybe they are overwhelmed. But that does not excuse the lack of professionalism or the failure to address safety hazards that have caused real injuries. I genuinely cannot recommend this complex to anyone -- especially families with children. Before signing a lease here, I strongly encourage you to inspect every inch of your unit, document every request in writing, and ask very direct questions about maintenance response times and security measures. No one should have to worry about stepping on exposed nails in their own home. No one should have their vehicle stolen and then be treated as if it were their fault. No resident should feel disrespected for advocating for their own safety. I would truly rather live anywhere else than live -- or even visit -- here again.

I've lived here for over 5 years and have enjoyed my time as a resident at San Juan Hills. Leslie…read morethe community manager has always been on top of things and has always responded quickly to any correspondence, along with making everyone feel at hime. Also the current maintenance/handyman Patrick has always done an exceptional job with any issues we've needed addressed. Everything is well maintained and the pool feels like it was plucked from someone's backyard which in my opinion is a good thing.

My partner and I lived here for about 7 years, and we enjoyed our stay very much. The apartment was…read morespacious, the location was convenient, and the grounds were well kept. The land lady Leslie is great and friendly, as well is Patrick, the main maintenance person. The pool is very well kept in the summer and a great way to cool off.

I have to update my review based on the last two months after moving out. I was told not to worry…read moreabout the last month's rent, that Oaks management company would work with me on the last month rent since we had been there 9 years, paid through COVID, and had to double pay rent our final month. Instead of honoring the agreement, they sent us to collections who refuses to work with us on a payment schedule and is incredibly rude and threatening. The fact that they won't honor our agreement which is in writing, leaves me no choice but to drop my rating. It would have been a one star except the on site landlord is incredibly nice and it wouldn't be fair to her.

I enjoyed my time there. Property was clean, safe and well managed. Nory, the property…read moremanager/community director, is fantastic! She recently reached out to me to help me with a minor issue (when she had no obligation to help me since I was a tenant 6 years ago). Thank you Nory! I highly recommend this apartment for those looking to rent in Sacramento.

Nikita the office manager is amazing and makes the experience beyond expectations! She promptly…read moreresolves any questions or concerns--- like a previous reviewer on over-flowing garbage bins. What a great asset to the property!

Use to be nice place to Live but Not Now. I left postive review when I first moved in as its small…read morefriendly complex with great liocation and plenty of parking. However we now have new manager who very unprofessional and property isnt being properly cared for and it shows. Management is unresponsive to residents concerns. I have called and left numerous emails regarding unmaintained grounds many grass areas that are dead, dead shrubs & plants thoughout property and all redwood trees are distressed but nothing has been done nor gotten response. The buildings are not in much better shape. Code enforcement was recently out found numerous safety and health violation in few apartments that they were able to see. There is not enough trash dumpster so they are always over flowing. They did replace decks this summer however took 3x as long as projected to get them all completed.

I don't normally leave reviews but I've trying to get ahold of someone in this office for over a…read moreweek now. JUST TO VIEW AN APARTMENT. I could imagine if I was a resident trying to get in contact with property management about a more pressing matter. Never a good sign when you're looking to rent from a company that seems to never be available. It can't just be an "apartment thing" because I've called Cobblestone Creek like 3 different times today and each time a very nice woman picked up and answered all of my questions. This place is just as nice and better price but they won't pick up the phone. Apartment living already comes with its typical problems so this is already not a good sign. At this point I'd prefer you not even return my many phone calls & voicemails. I need to move ASAP so this was a time sensitive natter. Such a SHAME. Do better!

I moved into these apartments in November of 2024 and it has been such an amazing experience, I…read morecannot recommend these apartments enough. Natasha is the BEST property manager she truly cares about the tenants and is always so prompt to help with anything you may need. 10000/10 recommend living here!

I have resided at this property for over two years, and unfortunately, my experience has been…read moreconsistently disappointing. This will be my final year leasing here, as the safety concerns, management issues, and overall living conditions have not improved despite repeated attempts to address them. There is a persistent security problem on the premises. Individuals experiencing homelessness frequently enter the property, dig through the trash, and camp behind the complex. Several encounters have been aggressive and threatening. When I reported one such incident to management, I was met with an unhelpful response rather than action. Although the complex advertises regular security patrols, I have not observed any presence in months, although the apartment manager says they do daily visits yet, no one seems to see any security patrolling. Many amenities also do not function reliably. The hot tub is frequently out of service, the dog park is extremely small and often unclean, and the package mailroom lock has malfunctioned multiple times, leaving packages inaccessible. The gym is often very dirty and makes you not want to work out in it. Maintenance has been equally disappointing. My unit was not fully painted upon move-in, and despite repeated assurances during annual inspections that a mold issue caused by leaking shower pipes behind the wall would be corrected, no action has been taken. I have submitted maintenance requests that resulted in no-show appointments without any communication from the staff. While the appliances appear modern, their performance is substandard, and the overall construction quality of the building is poor. Operational management appears unstable, with three different apartment managers since I moved in. Communication is inconsistent, and staff members, though often described as "busy," are rarely seen addressing concerns within the community. Incentives are offered for positive reviews, which likely explains many of the overly favorable ratings online. I have documented these issues with photographs, as I have noticed management sometimes disputes negative feedback. Based on my experience, I cannot recommend this property and look forward to relocating to a safer and better-maintained community.

I've lived at Aurora since they opened and I've never had any trouble. It's gated which keeps a lot…read moreof the riff raff out of the complex. The traffic is loud, but Sunrise is a main thoroughfare so it's expected. The management is super nice and they're very responsive to maintenance requests. The rent is high, but we have some great amenities. The only complaints I have are that there isn't adequate parking so people are fighting for parking spots. We have parking permit stickers but nobody checks them so we constantly have people with no permits taking up spaces residents use. The other complaints is the gate. They don't issue codes so visitors or DoorDash have to use the directory which is confusing for people who don't speak much English. Otherwise, no complaints. I highly recommend this apt complex.

The type of care is wonderful. Care staff are all fabulous. Very friendly and respectful. The best…read morestaff in the world. Executive director Pouya and marketing coordinator Marissa are just wonderful. They go out of their way to attend to the residents. I have made many friends here and there are lots of activities. My favorite is bingo and rummikub. There is always something to do. Outdoor excursions, shopping shuttle on Friday's. There is nothing to want here. Everything is all taken care of.

Our family searched 8 places in Sacramento for our father and we found Oakmont of Fair Oaks to be…read morethe best. And our father was extremely pleased to be a resident and member of the community. The one thing that stood out for him and our family was the relationships that were formed with all levels of staff. Our father referred to Oakmont as his family. Our father spend the last 9 months of his life at Oakmont. Each day was different with many things that were offered and available to him. He took the bus tours, he played (and a force to be reckoned with) Bingo. He started a putting club and got people interested in putting around on a green. He enjoyed the entertainment that came in regularly for "sing song" as he like to say. And he really enjoyed the themed holiday decorations that came out. He felt a part of. The care staff did a fabulous job keeping him informed and with any kind of assistance. When he had a question they were eager to help. Everyone knew his name and he appreciated being recognized and talked to like a friend or family member. Anything he needed was taken care of. Any questions that came up, the staff communicated with our family and were also available to answer any of our questions. The Chef and Dining experience. Oakmont of Fair Oaks did not serve "restaurant" food each day. They served gourmet meals that were very delicious. The staff formed relationships with our father and he came to have a standing order, "the usual". For the holidays we as his family were invited in to share in holiday celebrations. If you appreciate direct and open communication with your questions answered or additional clarification needed from the family. And you value the forming of relationships, personal relationships, Oakmont of Fair Oaks did both of those with our father and my brother and I. My father felt as though he was at home and could spend the remaining months of his life with people who cared about him.

Moved into this unit about 2 years ago, probably into the unit described in one of these reviews,…read moresome of the anecdotes about downstairs neighbors resignates. But I've lived in many complexes and this a quiet property in my opinion. If you live with hundreds of other people on a property there will be some occasional noise, but it's well within 'quiet'. it's This review is mostly about the staff. Jocelyne the manager is great! She's very nice and if you ever talk to her you can tell she really cares! Hey... there are hundreds of people and tons of units, it's a lot to manage. Our maintenance guy is super friendly, will always smile at you in passing, and is super hard-working, any small issues are taken care of by him, once arriving...IN MINUTES! Sure it's a little 'pricey' but its an area thing, its by 'Old Fair Oaks'.... its quiet and fairly safe.

Great place for quiet living. Apartments are in great shape and I love the central air.read more