1. Oak Hill Financial Group

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Bellevue, KY

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Oak Hill Financial Group

4.0 (1 review)
Closed • 9:30 am - 7:00 pm

Services - Oak Hill Financial Group

Investment management

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16 years ago

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Fidelity Investments

Fidelity Investments

(14 reviews)

Downtown

HAD a good working relationship with this company for years…read more Then, the economy tanked. Lost several thousand dollars from my 401 & IRA. Seems they laid-off a lot of good people, too. Called earlier to liquidate some funds and the woman i spoke with was fine. Professional and seemingly competent. She said she would put the specifics of my transaction in the 'notes' section of my account, and to call back (after 4), to get the final check amount. okay. Later, after taking the first guy (NO joke!) 10-minutes to get 'an associate on the line' to assist...turns out the guy i was now speaking with had NO notes...and thus, no idea what the woman had specified earlier. i was screwed...and had to practically start over. What should have been a 10-minute call wasted over 20-minutes. Finally just decided to close my account.

BE WARY OF FIDELITY! I have an account with Fidelity. Days ago, I sent them 25,000 via EFT from my…read morebank. They acknowledge receiving $25,000 but didn't make it available for trading, so I called them. They said they were experiencing a higher than normal rate of fraud, therefore they were taking 16 business days to verify EFTs, and until it was verified they wouldn't let you do any transactions with it. I am losing money, because my bank pays me good interest on my cash. If I had known that they were going to be so inept, I would have either gone with a different investment company, or sent them a wire transfer rather than an EFT. The first customer service person I spoke with was extremely rude, blaming me for making the deposit, claiming there was a warning online about a 16 day hold. However, the warning only said it might take a little while longer (what sounds like two or three days) to do the transaction. They DID NOT STATE it would take 16 business days. I called customer service two more times and they wouldn't make an exception. This is a STRANGE CUSTOMER UNFRIENDLY corporation that abuses its customers. I would not recommend that you open any accounts with Fidelity. They should consider changing their name to INFIDELITY.

Oak Hill Financial Group - investing - Updated October 2026

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