Well, their client tried to kill me when totaling my car in November 2025. They made me go 42 days…read morewithout a car. I'm trying to be reimbursed for my rental car that I had to pay out of pocket for because Arbella WOULD NOT accept liability even though my police report CLEARLY STATED THEUR CLIENT IS 100 percent at fault. So now, not only did I lose an $8k vehicle they've stuck me with a $2600 rental car bill. I asked to be contacted by a supervisor because David was NO Help. He just ghosted me not once but 2 times! I wouldn't use this insurance company. Considering I could have died. I was lucky to not get injured but we were both going about 40miles an hour for an almost head on collision. You're going to have to fight to get your money. And looks like they're sticking me with a bill their client is liable for. The photo is HER car!

I have for most of the day to get a return call from an adjuster for an auto accident caused by one…read moreof their insured. After reading about similar experiences from others on Yelp, I'm not sure what to do next. I would never choose this carrier for my auto or home after going through this.

I appreciate Garrity's help on a complex matter, where they were able to get a home/auto rate lower…read morethan what I was even targeting! Thank you!

I can't say enough wonderful things about Garrity. Specifically Darren Pagliuca who has been the…read moreaccount manager for my mother and I and he has gone above an beyond to be wonderful. His communication is clear, he's informative, makes sure we understand the full scope of each situation, and he always takes my call! Top notch customer service!

I also want to detail my own personal experience due to the other user's 1 star review. My father…read moreis a retired insurance agent, so 4 years ago, I asked if he could help with my policies (home and car) after my previous agency relocated too far away. He found that I was way over insured in some areas (car) and underinsured in others (home, umbrella, etc). Since he was retired and now out of state, he didn't have the ability to handle it all himself. My father recommended Steve Palenscar (a contact he made in the past as an insurance agent) SPECIFICALLY because he knew he would personally work with me to get properly insured, not use a preset default from a computer program. Long story short: Through a discussion over the phone about my finances, assets, family, etc, we were able to personalize my coverage to suit my family personally, and I am now adequately covered in case someone makes a claim against anyone in my immediate family (umbrella policy). I'm not an insurance expert, but I am paying less from my combined policies and am actually better protected. Below is part of my Google review related to customer service received so far. Since change to this agency, I have purchased 3 cars and Steve Palenscar has handled just about all of the painful RMV tasks that I have normally had to deal with. That includes having one of his guys wait in line at the RMV to get my plate for me! The 3rd and most recent vehicle purchase is what prompted me to write this review. I purchased a salvage (aka. totalled) car from an auction in Georgia, and soon learned that getting an out of state salvage car legally registered in MA is quite an ordeal. As always, I have been able to email Steve for help and advice and typically get all my complex questions answered in a day. I was given a simple set of tasks to complete, and he will handle all the rest. I cannot recommend this agency enough.

Steve and staff are the best, always there to help with all your needs. We have been with Foley &…read morePalenscar for many years and have many policies with them. We would like to thank them for many years of excellent service!! michael & Bridie B

They were frindley until you had to leave their agency because you could not afford them anymore…read more Then they became mean and unhelpful all because the owner said you were not making him anymore money.

Unprofessional communication. Borderline dishonest. Canceled insurance because it was 20% higher…read morethan the competition and was charged $500 in various fees. They would not take responsibility for any of the issues I had regarding the communications and kept passing me off to the insurance provider for answers. The insurance provider referred me back to them. A real run around. I absolutely do not recommend doong business with this company.

Eagle Trust has wonderful, hardworking people (who pick up the phone! promptly reply to email!) and…read moreI have trusted them to with my car insurance (and now condo insurance) for years. Thank you to Cindy for always taking the time to look up the best rates and sending over my policy while traveling (such a fast response). Highly recommend!!!

I have been working with Eagle Trust for the last 6 years, since I moved to the Boston area. Ivone…read morehas helped me numerous occasions change, renew, and update my auto and condo insurance policy. She consistently got me the lowest quotes compared to insurance giants like Progressive and Geico and even got me significantly lower rates than other agents in the area. I recently moved away from Boston and Ivone is still helping me with insurance for my rental property in Boston. Thank you, Ivone and Eagle Trust for all your support the last several years!

The team at New England Insurance Solutions worked with me to customize an insurance product and…read moreteach me about different levels of coverage. I'm still assessing various options but wanted to share how impressed I am with the level of service, ability to work around my work hours to communicate at times that fit my schedule, and overall sincerity. Definitely worthy of a conversation and a quote!

From the owner: We are an Independent Insurance Agency with over 30+ insurance carriers. We do the shopping for…read moreyou. Want to make sure you're getting the best coverage at the best price? Let us work for you to find the best insurance solution.

Excellent experience. We needed some documents notarized and received a quick reply to our request…read more Pleasant, organized, and quick to respond! Thank you!!!

Stephen was extremely helpful in switching my home, auto, and umbrella to a new insurance company…read more He got us a fantastic rate that was way cheaper than what we were paying previously. He did all of the leg work with setting up the new insurance and cancelling the old one. He asked the right questions to get the rate as low as possible and told us what are good options vs costly less utilized ones. Super responsive via email, even writing to us on a Holiday. Made it so easy. Can't say enough positive things about the experience.

TLDR: Joe Babcock & Diane Doyle will overcharge you unless you force them not to…read more I'm a seasoned sales executive by trade, and this was so disgusting after shopping around, I actually carved out time to do this. I increased my auto coverage in early 2025 for a job that required higher driving premiums. When that job changed, I no longer needed the extra coverage. Joe Babcock told me my rate could not legally be lowered. That was false. After escalating, Diane Doyle gave me a lower rate proving it could have been reduced all along. Then she turned around and defended Joe as a "good salesman." He seriously needs coaching or a good smack if this was intentional. I was paying $215+/month for a 2011 Lexus ES350 simply because no one volunteered to lower it. If you're a C&S customer, review your rate. Demand a re-quote. Make them justify every dollar. And to C&S leadership: if you need help training your amateur sales reps on honesty and pricing transparency, I'm available. Check your rate, because they won't.

I haven't had the best experiences with most insurance agencies but this one has changed…read moreeverything. From day one my agent Charlotte Capone has taken care of everything i have needed with my multiple policies. She is always prompt and professional and has always worked hard to get me the most coverage for the best value! If you are looking for any type of policy ask for Charlotte!

I have also been with Lydon & Murphy for years (8 to be exact). They are always very helpful,…read morecourteous and quick to reply to any questions I've had. I don't think I will ever switch to any other car insurance company!

I have been with Lydon and Murphy for 20+ years and have had excellent service at all times…read more Whether it's an accident or purchasing a new car they always make the process easy and painless. They always work to give me the best pricing but make sure I have the coverage I need. I have recommended them to all my friends and family and I encourage you to as well.