I have called phonefix4u chertsey to check if they are available for a phone repair. The owner…read morespoke to me and Advised to bring-it to the store and they can hopefully fix it the same day. Ones i have taken it to the store i have been told to go for a coffee an the phone would be ready for collection. Amazing service, the time and value was definitely worth spending with this company. I have recommended my sister to take her laptop there she will not be disappointed. Laptop screen was also fixed within she went for a coffee i have been told and she is also really happy Definitely recommend this company

Have used this shop for years. Always ready to help. Can't fault the service. Really friendly staff.read more

Was told to bring Mac in for repair by Apple Support. Asked Apple Support if it would actually be…read morerepaired since the computer is, "obsolete," (therefore would not be repaired). Was reassured 3 times that yes the computer would be repaired. Lugged the computer over to the Apple Store. Met with the Apple Genius who told me no, the computer would not be repaired - because it is obsolete..!. Amazing. Case was set up for this. Got the computer home, stored it and took it to 3rd party: CAD in Saunderton. Upon finally unboxing it I was shocked to see a crack on the screen that had emanated from a chip. Asked 3rd party if they were responsible for the crack, they said no - the damage was in the case notes. After some back and forth I was offered a free refurbished, replacement, screen. After mentioning that i thought that the Apple Store Reading may have also had something to do with it - the Genius unboxed it and I specifically remember a panicked look he gave me I tried to get in contact with somebody at Apple. The only option available was Apple Support again. I tried several times to speak to somebody which proved to be a complete waste of time and got absolutely nowhere. So I opted to try contacting Tim Cook himself. I was put in contact with somebody in the UK head office. He contacted the manager at the Apple Store who said the damage was there when it came in and, at any rate, the computer is, 'obsolete,' so they would not do anything. I was furious. I have tried contacting this character to follow up and to ask to speak to somebody more senior - he has completely ignored me. I was really looking for somebody t the Apple Store to speak to the Apple Genius. I was maybe naively expecting some frank honesty - but all I got was manger guff. I ended up going back to the The Oracle Apple Store myself and ended up speaking to the manager and he showed me the photo. Effetively w have this photo so tough luck pal) I left however upon walking away, I realised that the damage must have occurred when unpacked, the photo did not prove what he was asserting at all. I saw the genius earlier so went back to the Apple Store Reading. The genius was with a customer, so I sat nearby and waited. He asked me if I wanted something but i said its fine, I could see he was with an appointment, I was happy to wait. Shortly after that, he just asked me what i wanted. I had a conversation with him, in front of this other customer. He went to get the manager and came back afterward telling me the manager was refusing to come over because he had already spoken to me. Ultimately I asked him, "did you crack my screen?" He said that he could have done, it was possible.. maybe. I mentioned his panicked look when unpacking and he said there would be no CCTV footage anymore. I have now emailed head office again, and am not anticipating a response. I think this whole affair has been dealt with in the worst possible way. I have tried to reference the Apple Support communication but I suspect the hed office person hs no real interested in looking into any of this in great, or any, detail. That fact that I was sent in this place by Apple Support unnecessarily and the manager's attitude along with Apple head office ignoring me is just disgusting. Having used Apple products for over 20 years, I don't think I will ever use an Apple product again. I certainly will never enter an Apple Store again.

Apple Store migration resulted in permanent loss of my photos and documents…read more I had a very disappointing experience with Apple. On 11 December 2025 I purchased an iPhone at the Apple Store in Reading. An Apple employee performed the data transfer from my old iPhone and advised me to buy additional iCloud storage to ensure all photos would be backed up. My previous phone was taken by Apple under the trade-in programme. Later I discovered that a large part of my photo library (2021-2025) is permanently missing. Apple Support confirmed that the old phone had not finished syncing photos to iCloud before the migration, but by that time my old device had already been taken by Apple. The case was then incorrectly classified as "user caused". I did not delete the photos and relied entirely on Apple staff to perform the migration. Despite multiple attempts to contact the Apple Store Reading and sending a formal complaint to Apple UK, I have received no response. I expected much better support from Apple when a service performed by their staff results in permanent loss of personal data.

Just got a simple SIM card, this guy knows his stuff and is very good at it. Walked in with…read morequestions and walked out all installed and job done. Great customer service goestheextra mile no questions asked. People like this are the salt of the earth you get so much more than at your phone shop.

The team are friendly, fast and efficient, they also explained all what would happen so that I…read morecould understand, Great Service

Super duper always!! Both Raj and Simran never let you down. They will tell u exactly what the…read moreproblem with your phone is and best of all FIX it!! Thank you so much. Brilliant value for your money. #mostreliable. God bless you. my Samsung screen just went blank. They fixed my phone by putting a new screen and all my data was secured. I got phone back in just 2 hours.

Friendly, helpful staff, all the phones out where you can see, lots of space - this is a great…read moreshop. The staff don't hover, bug or smother you. I got my last phone from this shop and I do recommend the weekend staff in here.

nice staff here, i find most phone shop assistants a bit condescending. handsets laid out for you…read moreto try (play with) with clear pricing. happy to spend money here

With wha is claimed to be he widest range of mobiles in the country this store offers a lot…read more This particular branch is nestled away in the Queensmere shopping center and is particularly small. Most phones on display are actually no longer on display as they have been nicked by chavs. Otherwise it is a good store, only problem is there are 2 competitors nearby: CPWH and O2. The staff are knowledgable, but I would say not that friendly and often partronising.

There are lots of good deals in this mobile phone shop. They…read moresell prepay on lots of different networks and also contract phones where you pay monthly. They have some deals for 02 which seem good compared to other stores. This store is spacious and bright . The staff are helpful but do tend to try and talk you in to deals but that is what there job is and they do have good advice.