Pretty poor service and unable to use common sense and do simple tasks. Quick to take your money…read morebut very slow to provide customer service if you have a problem.

This is a small shop that sells 3 mobile phones and broadband. It has two staff and a range of the…read morephones along the wall. The staff are very friendly and helpful and we got signed up for what we wanted with no problems. They had the item we wanted in stock and we were in and out in a few minutes there was none of the hard sell that there is in other places but they did offer some good advice of packages

This Samsung store is one of the only stores of its' kind I've seen from the Samsung brand, and it…read moreis quite a large, amazing store because of it. This is called a Samsung Experience store, due to the amount of different Samsung products they have on offer, through some sort of chair to TV's and smart phones and their flagship Samsung Galaxy phones. I really liked this store, having very little interaction with Samsung products in the past and the whole concept of this store is excellent and quite rare to find in other Samsung stores, who based on past experience often have much poorer and smaller stores, as is the case in my hometown of Manchester. Despite being a huge Apple fan, I did like the new S8+ model, and liked how they made the demo model easier to see the key features such as a rather innovative and niche iris scanner. The staff around the store, of course, seemed friendly, and of course, the overall vibe was good, they also seemed to be a satisfactory yet not excellent selection of accessories, however the accessories selection as a whole, didn't compare to the selection, choice and quantity which one would find in an Apple Store. For the Samsung brand, this store is impressive, but overall it is just a very good store, and despite some flaws such as the overall building not standing out in terms of being modern, like most of the tech here, and other factors, perhaps a slight lack of information on some factors and not a range of accessories of which I'd call fantastic, I feel this store isn't perfect yet still has done enough to earn a four-star rating.

I have never had such a good service in Newcastle. She was…read morevery persevering in serving me. She was very nice indeed thanks Alisha. She definitely deserves such good comment.

They repaired my iPhone 14 broken screen quickly and professionally. The staff members are kind and…read morehelpful. I had a great experience, and it was not the first time. I believe Phone Essence is one of the best phone repair shops in Newcastle.

I have a mixed view of this establishment as I have shopped here twice. The first time was a…read morefantastic experience. I wanted a Pay Monthly mobile for myself with a low monthly fee and mainly free texts. The gentleman that helped me this first time was brilliant and, although I know they're on commission, I felt that he really did get me the best deal. As I don't use many minutes per month, I was over the moon not to be pressured into getting a completely unsuitable package, so many thanks to that salesperson. The second experience, this Christmas, was diabolical. I went in to buy a Pay as You Go phone for my nephew and was jumped on almost immediately by a most annoying salesman. I indicated that I was just looking, but he continued to loiter behind me. Without asking, he returned after a few moments to attempt to persuade me to look at contract phones. I explained that I was after PAYG and he looked at me like something he had trodden in and sloped off. Needless to say, I did not purchase from this outlet but went instead to Asda! Unfortunately, they lost my business and I would be wary of visiting again after this experience.

Carphone warehouse has consistently won my business in the last 4 years. It offers good value…read moremobile phone and call tariff. It has good value landline and broadband as well, which called Talktalk. The good thing about its mobile division is I don't have to pay the call cost if I want to ring their customer services as long as I ring them through my mobile. They have good network branch as well. The problem with its mobile division is its redemption procedure to claim chequeback. It has to be claimed manually (I have to remember to send my bill statement to redemption department by post) and it takes couple weeks at least for the cheque to arrive.

I find the carphone warehouse to be one of the better mobile phone shops of the bunch. They offer…read moremobiles on all different networks so I find you tend to get better deals and impartial advice on mobile tariffs if you go here, rather than to mobile network stores. they often try to sell you extras, but I guess that is part of their role as a salesperson as they make most of their money from these extras. They are always polite and not overly pushy. Unlike most stores I find that the staff don't make a beeline for customers as soon as they enter the store so that's good! They have some good deals on cheaper handsets too (e.g. buy £30 of credit and get a basic handset for £10). Definitely a good place to start if you're looking for a new mobile!

Currys is a useful addition to the Metrocentre, as with their "mall" locations, they are generally…read moresmaller than their out-of-town warehouse locations, often based in retail parks, but the location within a shopping centre, means they're easily accessible - just hope you don't have to drag a TV through the mall! The store is decent, well laid out and has a good selection of electronics including laptops and TVs. It follows the new Currys branding and is fairly modern inside. TIP: The store closes at 8 pm on Tuesday, Wednesday and Friday, which is one hour earlier than most other shops within Metrocentre during the week, so you might want to visit here first if planning a visit. I did find the selection of certain brands including Apple to be limited, it seems they're trying to show a staple of brands they stock here, perhaps to guide you to the manufacturer's own stores or Curry's larger locations or website. A more compact version of the Currys brand, yet in a convenient location within a large shopping centre in Meadowhall. I do prefer their larger warehouse stores, but this isn't a bad alternative if you're passing through. 3*

Great new electronics specialist store, I think it opened just before Christmas and its got every…read morething! I had been to the one in Newcastle before, but its great that there is finaly one in Sunderland it saves going all the way to Newcastle or the MetroCentre. Staff were good, really knew there stuff, prices really competative and store well laid out.