Absolutely lovely looking shop unfortunately its a pity the same cannot be said for the staff and the customer service. Their attitude was that they couldn't care less when on the 2 accounts myself and daughter went there so my daughter could by a new Galaxy s for her fathers 50th birthday, not only did the boy serving her have to ask her nearly everything twice, he did not bother to inform her that the phone would need a different sim card, so when we got it home she gave it to her dad and obviously he could not use it, so I drove her back down to the shop, where when we asked why she wasn't informed the answer we were given was don't know then when we asked for them to change the sim and contacts over we were informed they couldn't as the systems were shut down as they were closing soon (half an hour later). The staff in this Ballymena store need to be trained to know their products, know about customer service and be taught manners, they are appalling and we definitely not be returning, we would rather travel to another town and give them our custom, these people obviously don't care about their jobs and are just there for a wage they don't deserve. It is not the first bad experience we have had with this store as our whole family are on o2, the network itself is fantastic unfortunately the staff let it down so very badly. it actually doesn't even deserve a rating and its only getting one for the layout of the shop itself. read more