Vertrauen Sie ihnen nicht, sie sind nicht seriös in dem, was sie tun…read more Sie sagen, es sei eine nette Geste von ihnen, dir das Geld für einen Kauf zurückzugeben, den sie nie verschickt haben, sie behalten die Versandkosten und der Kunde ist eine Bank.

Das ist eine Scam-Firma. Sie nehmen Geld und Ihre Geräte an, versprechen, alles in drei Tagen zu…read moreerledigen, aber in Wirklichkeit machen sie es mehrere Monate lang. Glauben Sie den Google-Bewertungen nicht - sie sind alle gefälscht. Die telefonische Kommunikation ist sehr unhöflich. Sie lügen ständig, dass sie es erledigen werden, aber nichts passiert. Sie geben kein Geld zurück und antworten nicht auf Nachrichten. Der schlechteste Service, den ich je erlebt habe.

Reklamation 8002146840 1 star is waaaaaaay too much . 0…read more This is by far the worst service i have ever deals with When buying i noticed the bad reviews and i was like nah cuz , they cool those are probably bots But , sadly they all are true , except 2 guys in the store including the cool homie security guy , they are all a bunch of useless people who don't even know anything about what they selling , i bought a psvr5 from them , controller broke it always point right and i couldn't play, i sent the item on October, they obviously said 2-3 weeks maximum almost 4 months, they ignore my emails, you call support you will wait 3 hours and be forwaded from one call to another without any results , i requested 2 months ago my item to be back to me ( of course it's in warranty just few months past purchase) and they been ignoring me ever since then , i'm just writing this so you wouldn't be their next victim, i will be in berlin next month and when that happens i will start you guys the biggest drama you've ever had and i will make sure to follow the case legally .

Apple should not allow such stores to sell their products and use their name…read more The "Apple" employees are not very competent (to say the least) and mostly not interested at all on your issues. They are BADLY unmotivated and do not have any affinity to customer support. Besides other major issues I had I will describe just the worse, as I don't have enough characters available. I bought a Mac Book Pro with Retina display. It had the popular ghosting issue with its display. So I arrived back from holidays on the exact 14th day of Apple warranty, the guy proposed me a screen replacement instead of the option to get a brand new MBP (Apple within 14 days replaces your product no matter what reason). So I told him of the full replacement, and he, almost disappointed, acknowledged. Thanks god I did my research in advance. Before to give my Mac I had to backup my data, and had an hard drive partitioned in NTFS. Any AVERAGE user (not even talking about a supposed expert that should help you) knows that NTFS can only be read BUT not written (at least not by default without additional third party drivers installed). Again the guy had no clue and no interest (was doing other stuff while I was trying to backup). I had to find ALONE the answer. With my own cellular data connection (yes they didn't allow me to use their WiFi either). The quicker and safer solution was to buy an external drive to format and use as backup. I bought it (100€ ) and started my Time Machine backup, again by myself with him meanwhile doing other stuff beside me and acknowledging my steps. The process was taking some time and I asked if I could leave and come back in an hour, his answer was -uhm.. I wouldn't suggest so- he didn't wanted to take responsibility for the laptop being there (it was in the middle of the shop) and I had to keep an eye on it. The best is yet to come. After about 30 minutes I was standing in front of my Mac waiting for the process to finish, I started hanging a bit around in the shop, the guy suddenly reached the Mac and after doing some clicks on it, told me -ok backup done-. From my estimation I would have expected at least another 10/15 minutes, so I said -really?!- I went over quickly and he unplugged (quicker) the drive without using the safe removal option! I arrived just in time to see the red alert error message that he tried to close before I could see it! Unbelievable and unacceptable, he could have damaged the drive I just bought. Therefore I asked him to show me how much of the drive was full, it should have been 50.7 GB. He opened the information, and guess what?! Was 42.4 GB. I was so shocked of the situation that I couldn't believe it, I clicked on the Time Machine icon and the software recognised the backup, but I didn't spent time to thoroughly check if everything was there. I just wanted to go away, as I was really uncomfortable with the whole the situation. If I have lost any data, it's my own problem, because I have signed a release letter that confirms that any data loss, it's my own responsibility. Despite me being the customer and having paid over 2500€ cash for all of it, they still managed to make me feel unwanted in that shop! I think this is the worse treatment I have ever received on a computer shop. I will never ever buy anything in this shop because of these guys in the Apple department, I can't say anything about the other department. By now you might wonder why 2 stars and not only 1? The shop is quite well stocked, you can find cool stuff in there, if you DON'T need/expect ANY support at all, it's perfectly fine to buy there. This is my personal experience and opinion which I will send in much more details also to whom may concern at Cyberport and Apple, I don't expect anything to happen but I need to share it. It ruined my day, and possibly the next couple of days. I work hard for my money and in my job I give my blood for the client. I expect that if I pay so much for a product, I receive also proper customer assistance.

From the owner: ipointstore vom Hobby zum Beruf…read more Das Gründerteam von ipointstore beschäftigte sich privat sehr lange mit der Reparatur von Geräten aller Art. Es dauerte nicht lange bis aus dem Hobby ein Konzept und Ladengeschäft wurde, wo wir mit viel Leidenschaft und Liebe Geräte aller Art reparieren. Dazu gehört die Reparatur von Smartphones, Tablets, Notebooks, Videobeamern, Saugrobotern und Drohnen. Unsere Zielsetzung ist nicht nur die Reparatur, sondern die fortandauernde Recherche der neusten Technologie und Reparaturtrends. Reparaturen sind oft wie ein Kampf von Don Quijote gegen die Windmühlen. Viele unsere Kunden, können sich nicht vorstellen mit welchen Herausforderungen wir zu kämpfen haben. Die Hersteller geben sich die größte Mühe, die Geräte möglichst irreparabel zu konstruieren, was uns die Arbeit recht oft erschwert. Ebenso ist der Zugang zu Ersatzteilen nicht selten ein massives Problem, mit dem recht viele Reparaturbetriebe zu kämpfen haben. Einige Gerätehersteller sind sehr daran interessiert, dass weniger repariert wird, und die Geräte nach einem Defekt im Müll landen. Dazu werden die Geräte so konstruiert, dass selbst beim Versuch einer Reparatur, andere Baugruppen und Komponenten beschädigt werden. Das ist profitabel für die Hersteller, jedoch ein Desaster für die Umwelt und unsere Ressourcen, die bekanntlich nicht unendlich sind. Wir geben uns größte Mühe Reparaturlösungen zu finden oder zu entwickeln, damit unsere Kunden nicht auf einen Defekten Gerät sitzenbleiben.

As an American staying in Berlin for a bit over five weeks, I wanted to find a Wi-Fi set-up that…read morewould allow me to access the Internet on multiple devices (laptop, iPhone, camera) wherever and whenever. After asking about a Wi-Fi SurfStick at four or so Vodafone shops across the city, I finally found what I was looking for at this shop. Once I found a store with this item in stock, my experience was pretty painless. The sales assistant was remarkably patient with me in discussing my options, and she did so in good English (and in my broken German!). We spent over a half an hour together, and she even suggested where to find a complimentary device for me to use with the plan I eventually chose. I decided to go with the following: a CallYa SIM Card (49 Euro for the card and 24 Euro for up to 3 GB data use in one month), which worked well with the Wi-Fi router (99 Euro) that she recommended I purchase across the street at Saturn's store. (4th floor!) This set-up is an investment, but now I can be sure that I will be able to use Skype (with my iPhone) to call out anytime, anywhere. It's the safest international mobile phone I can think of, and I'm glad I chose this route. The store's assistant was very, very helpful, and quite kind. She asked her manager whenever she was unsure about a tech option, and she also made sure to have her facts straight before she gave me any answers to my questions. My time figuring out this tech stuff in the city center took about two hours, but it was worth it -- she even kept the store open for me past closing time to finish up my purchase. I set up the Wi-Fi router + Vodafone SIM card this morning, and it's working well. There are multiple parts to the set-up (registering online, filling out passwords, charging the router, etc. etc.), but I was able to figure everything out within a half hour even though some of the directions (though not all!) were in German. This was a bit expensive, but I'm quite satisfied!

Please ! Close this shop ! Besides the bad media, these folks are below standard. Last week I had…read morea small invoicing issue, they took 15 minutes to locate my account, and then just forgot all about it. I complained that their "partner" SWISSCOM in roaming is not their partner at all, but a free roaming provider (per GSM contract) , and that Vodafone wants to rip off its customers with €1,21 per minute for a local call and €0,96 per minutes for incoming, while other providers are real partners with : €0,09 EU outgoing or local, and €0,00 incoming per minute. FREE. Than they claimed that they must earn money, but earlier the RESULTS of Vodafone came out and they did not earn much, but LOST €6+ billion. What a TEAM. Just run, run , run .

My phone wasn't able to turn on bc the power bank was broken. He fixed it in less than 2 hours and…read moreis working perfectly. Very good pricing and very lovely human. I highly recommend. You can tell that he loves what he does.

Wonderful service. At another repairer, a so-called "authorised" Apple repairer" I was told my…read moreIPhone could not be fixed. However Dr Handy fixed the phone within 2 hours, v reasonable price. Plus he is so friendly. My German is not good so he was happy to speak "Denglish" with me.. Whilst waiting: A great cafe a few doors down where i could have a delicious soup lunch whilst waiting... plus a 2nd-hand English book store round the corner.