So.... I booked this place as there was a deal taking place for a reduced haircut/blowdry together with a 'Balinese head massage'. I arrive slightly late but the receptionist was fine with this. I was offered a drink of ice cold lemon water which was greatly appreciated as this so-called spa and 'place of retreat' had NO air-conditioning. Anyway.... I am shown upstairs and seated as the hairdresser is running 15 minutes late. I am told that the appointment would take about two hours, although when they phoned to rearrange my appointment they told me it would only take an hour??! The place was so hot at least two other customers commented on it too. The music playing in the background was rather un-spa like, I learned later it was the hairdressers iPod playing. Whilst waiting for my dye to take, I spotted Boots mousse... high-class establishment?? I think not. I was then taken to have my hair washed (where they did have spa-like music playing) and the lady washing it kept sighing heavily. This was making me feel uncomfortable on a few levels- was the dye an issue, was my hair falling out (as I wasn't offered a skin test), was she just fed up with the fact that she was lumbered washing my hair. The Balinese head massage was really just a massage which I get when they wash my hair at my usual salon. Nevertheless it was relaxing and she did a good job. The haircut was .... ok. We agreed on a simple cut. She tidied it up and gave it some style at the front (in itself confusing when we misunderstood each other) although I am not totally convinced it's symmetrical (it's supposed to be). She didn't tidy my layers which definitely needed it. I wouldn't return, I wouldn't recommend it. I would say that it is newly opened and the hairdresser said they were having a few 'teething issues'. Let's hope that their other branches are a little more professional given their location and pricing. If you're going to sample it, wait for a promotional 70%+ off. read more

My friend and I booked a package through MyCityDeal and after having to wait forever to get an appt (apparently this SPA only had one treatment room?!?) were finally booked in over a month later... Imagine our surprise when we arrived to a sign posted on the door stating the spa was now closed...surely a phone call to booked clients wouldn't have gone amiss? Still waiting for a reply two weeks later to try and rebook at one of their other locations...won't hold my breath.... read more

I made the mistake of buying a groupon for a haircut. Of course they gave me to the girl that had like a weeks experience. She could barely speak English and the haircut was among the worst I've ever had. I had steps on the back of my head...not layers. I have been trying to book an appointment for my husband for the groupon I bought him (I told him to insist on a stylist with experience) and their online booking system is a joke, it just searches for available times and then never gives you any, and their number is always busy. Ospa....you should be ashamed! read more

Booked this place back in June through MyCityDeal as a birthday treat for my mum and myself. Went along to our appointment this weekend only to find a great big chain on the door and a sign saying it had now closed down!! Called the number and he said they have been calling everyone up who was booked in there to inform them but I must of got missed of the list! He tried to reschedule for that day but couldn't. As my mum isn't local i had to request a refund, but by the looks of things this is happening a lot so I can't imagine i'll be getting it back any time soon. Not best pleased at all. read more

I had a groupon deal for 'finishin touches' a luxury manicure/pedicure/acupressure massage package. After trying to get in touch with O spa for weeks to book an appointment, I final got one via the internet for a friday in May - 1 day before the appointment I received a text message saying the appt was cancelled - no explaination why - and i had to call to rearrange - not impressed. Another few weeks of trying to rearrange I was booked in again. Being in the spa (Regent Street one - at Austin Reed), I can understand why I couldnt get through to someone - the phone rang the entire time I was there (2 hours), and no one answered it, at all. I arrived a few minutes early, so expected to wait, however I was kept waiting 20 minutes past my appt time, with no acknowledgement or apologies made by any of the staff. My pedicure was first - not relaxing - sat on an office chair, with 2 sets of music competing with each other and no conversation whatsoever from the beautician. I am happy with the pedicure itself though. Manicure continued in the same way, quite an uncomfortable chair, no converstaion, only one set of music but I was closer to reception now, so heard the phone ringing & ringing ..I felt bad for the people calling knowing they were never going to get through. Due to the late start of 20 minutes, the shop was close to closing when my nails were being painted - thus, I only got one coat and am pretty disappointed with them. Finally, my acupressure massage - the beautician actually said to me "this is meant to be a 15 minute massage, but the shop is closing now, so you'll only get 10 minutes". Not that it was really a problem once the massage started, the chair needs to be adjusted to the individual - it was not, so at 5'10 I was hunched over and didnt get any benefit from this. Also, the beautician was talking to a colleague while doing the massage - not the best environment for a relaxing massage! All in all, I WILL NOT be using O Spa again, reduced rate or not, this package was not worth what I paid and the customer service provided was terrible from start to finish. read more

My husband warned me not to buy the Massage Pad from O Spa from a Groupon special offer, but I did it anyway. I paid for it 2 months ago and am still waiting to hear anything! I have tried many times to contact them, as someone else said nobody ever answers the customer service number and I have sent many emails to all 3 of their spas.... They don't seem to have a contact email for goods ordered, only the spas, and they say they know nothing. Anyway all I can say is BEWARE!!! read more

I also had a terrible experience with O Spa. I went through all the difficulty of trying to get an appointment after I bought the deal through Groupon. Eventually I got hold of the head office, the booked me in and when I went to the salon they didn't have a record of the booking. They manged to fit me in for a Saturday and off I went to have my hair done. A very arrogant 24 year old discussed my style, I showed him where my side parting was and we agreed what he was going to do. He then did my highlights and we started to cut. The end result? I have very patchy highlights, part dark brown root and part blonde. The stylist cut my hair on a middle parting so I now have an uneven fringe type of effort that looks ridiculous and there is nothing any other hairdresser can do until it grows out. As a result of going to O Spa I have to wear my hair clipped back until it grows out and can be fixed! I would definitely say avoid this place! read more

O Spa are a complete disgrace. I used a Groupon voucher to purchase hair straighteners for my daughter's birthday. Several weeks later, after my daughter's birthday has come & gone & I still haven't got them. I have contacted them twice through their website, but this is useless as they send an automated reply suggesting I contact one of their stores. Yeah right! It would be easier to speak to the queen. Every store is either constantly engaged or just rings & rings. On only one occasion did anyone pick up the phone at the other end, but before I could even say hello, the phone was put down again. Do not under any circumstances use any of the O Spa salons for any treatment or service. If I do not receive the item I ordered from them in the next few days, I will be contacting trading standards. read more

I purchased for my mother treatments as part of a Christmas present. The earliest booking she was given for her treatment was 4 months after. A week before her treatment, O Spa cancelled. Lastminute.com are only offering e-vouchers; however, I think they are contractually obliged to offer a refund. Lastminute.com are allegedly taking O Spa to court for failing to honour vouchers. read more

Avoid avoid avoid. I booked a half head highlights and a cut and blow dry with groupon. It was actually with another hairdresser but i was told that the offer had changed to o'spa and asked if I was i happy to go with them or get a refund. I agreed to go with O'Spa and booked my appointment in March - 2 months ahead for May. 2 days before my appointment I received a very cold email from O'Spa's customer service team saying ... "for unforeseen circumstances your appointment has been cancelled. please do not contact the spa or go to the spa but wait for someone to contact you". This is THE WORST customer service I have ever experienced!! Now I am left without an appointment and have to find somewhere else. Something tells me I was probably better off not going there as I'd hate to think how they would treat you in person. read more

I purchased a voucher for a treatment at ospa from lastminute.com back in January 11, booked an appointment for the 05th May at Ospa bond street only to be informed by (spam) email ton the 04th Maythat my . treatment had been cancelled. Despite many emails I have been unable to secure neither new appointment or refund. I have been in contacted with lastminute .com, who have offered me a new voucher to be used on their website, I think I might give that a miss, what I really want is my money back. I feel I was scammed with this offer, will be staying clear of LASTMINUTE.COM in future. As for Ospa I think a visit from trading standards is overdue. Avoid at all cost!!!!!!! read more

Alan B I have the same issue with the straighteners and have recieved an email this morning stating estimated dispatch as 15th Aug!! Absolutely disgraceful!! They even state they are in stock on their web page!! Legally they have to send your goods within 30 days, I have emailed them direct threatening OFT and Trading Standards if they don't fulfil their agreement but not holding my breath for a response! Hopefully if enough of us complain to trading standards something will get done about their disgracful practices. read more

DO NOT DEAL WITH THIS PLACE!!!!!!!!!!!!!!!!! WORST COMPANY EVER!!!! I bought straighteners through a groupon deal in july and have yet still never received them...........4 months on!!!!!!!!!!!. It was so bad groupon actually dropped the deal with the company!! I got some money back but also bought an extra pair so I am out of pocket with p&p and no product to be seen!!! Their contact numbers are all constantly engaged....so frustrating!!! They ignore emails!!!!!!!! Useless company!! Never use again! read more

Actually my review is about O Spa City in Nuffield Health Gym in Cannon Street. Over 2 months ago I phoned to make an appointment on a Saturday. I left a message with my number (as requested) and am still waiting for a call back... Obviously I went elsewhere. Spoke to one of the personal trainers and they said that they are always answering the phones for them - they never answer the phone and inevitably people think that the Spa belongs to the gym so they get a bad name. I was going to go for the convenience but I shan't bother anymore! read more

I bought a voucher for my husband and i to have three treatments at any O Spa in London (or Winsdor) my friend at work also bought one. So far even booking has proved to be a nightmare s i am not holding out much hope for the actual spa. I had finally booked us into the o Spa in Westfield (after al lot of phone calls and emails) only to be called with less than 24 hours notice to be told that not only were they cancelling the booking but they were closing down the Westfield spa for refurbishment and didn't know when they would re open. Now I am pretty sure that legally a company would have to give staff a notice period if they were closing for refurbishment and I do NOT believe that they only discovered this the day before. my husband is self employed and had booked to work half a day so also has lost income over their last minute cancellation. Westfield shopping centre is pretty new - why would they need to close for 'refurbishment' and what sort of company does have a clue about when they will re open. They have also put the onus on me to re book. No offer to re book for me. I have been calling both phone numbers they gave me all morning and no one is answering. My work colleague wanted to book for the Windsor O spa. She was told that this would re open from refurbishment in May or June. It is now almost September and shows no signs of reopening. She has had to book in the Regent Street one and travel into London - otherwise her voucher would have run out and she would have lost her money. This seems like a scam to take a lot of peoples money and not be able to deliver the goods. read more

Really unhappy with O Spa's Groupon offer for hair straighteners. Received email that it would be dispatched within 28 days. They never arrived. Sent query to them and received automated message that the straighteners will now only be dispatched in the week of the 15th of August. This is not acceptable as that is not the terms on which they sold the deal to people. Will be writing to Trading Standards and Groupon to complain about O Spa. One star is too kind. read more

I got a voucher for a haircut and balinese head massage at OSpa through Groupon, and haven't even managed to get an appointment months after paying for it! I struggled to find an available date I could make as they were pretty limited, then when I finally found a date, they called the day before to cancel 'due to staff illness' They said they'd call me the following week to rearrange, but never did. So I tried ringing the number they used to call me on, and emailed the girl who emailed about the cancelled appointment, and got no response. Nobody answers the phone. Their online booking system has been down for weeks. I'm going to ask for a refund from Groupon, especially after reading the reviews on here. I now don't want to get the haircut as they are clearly totally unprofessional and I wouldn't dare let them lose on my hair! I seriously doubt they are actually organic, especially if Boot's hair mouse was seen at one of their salons! read more

I won't even bother writing a proper review as my experience is on line with what already said. after 6 months I still haven't managet to book my massage. I had to go there 3 times (from Canary Wharf) and I even tried twice to the Canary wharf branch, were they were useless (in line with company standards). Avoid Avoid Avoid. Waste of money and waste of time. read more

I ordered products through Groupon on the 20th July!! Was supposed to be dispatched within 48 hours? Then got an email saying would be dispatched by the 15th Aug.....still nothing 10 days later. This company does not respont to emails other than an automated response. When you phone customer service number it tells you to phone one of the branches which is either constantly engaged or goes on to an answer phone. Dont waste your time leaving a message as they WONT call you back. Best advise...........((((( AVOID AT ALL COST )))) . read more

Not been to the salon itself but ordered product. Order made on Aug 15th, i have now emailed them twice, first with no response about when product will be delivered, second advised it will be sent out immediately after 15th Sept - still nothing. Getting annoyed now read more

Hi, I bought straighteners the two pairs through groupon and they consistently ignored my emails. I have gone through groupon and they are going to look into refunding me as I have been waiting over 6weeks which is ridiculous for a delivery. They shouldn't keep readvertising if they cannot cope with the demand! so hopefully I should recieve a refund through groupon as I have had to buy new straighteners now anyway as couldnt wait forever for the ospa ones to arrive. read more

Went for my voucher hair experience today. The bloody place was shut down. Had been for 2 days and nobody bothered to contact me to cancel my appointment. Not on at all. read more

I also booked the My City Deal Groupon Deal and had my appointment cancelled the day before at the Westifled Branch. Please, if you are trying to book at another branch, don't bother. I was told they have no appointments until January 2011, which is of course a big fat lie. That's just conveniently when the voucher expires. Westfield branch is in liquidation, and the others can't be far behind. If they were really doing so well as to be booked up until Jan 2011, don't you think they would have used some of those phenomenal profits to keep Wesfield afloat? They must think they're customers are stupid. I've never had a single call back from O-Spa and am not remotely confident about getting my refund. It's scandalous - they are relying on the fact that we all paid £29 way back in June and think life is too short to bother chasing down our money. read more

I got a voucher for a male grooming experience from Groupon for my boyfriend's Christmas present and regretted it immediately after reading the reviews on here. Unfortunately my boyfriend was stubborn and insisted it would be ok. There was no trouble booking- he did it online and managed to get an appointment on week later. When we arrived to the Austin Reed branch the receptionist was friendly but the venue didn't seem very private for a spa. All in all my boyfriend was happy, except the wash basin was broken and kept slipping which made the head massage uncomfortable, there were 2 employees chatting loudly the whole time which wasn't relaxing, and the facial wasn't really a facial. Wouldn't go again but wasn't bad considering the price I paid. Don't bother if you are paying full price, there are better spas out there. read more

Do not go to O Spa London New Bond Street! Awful customer service! I arrived on time for my hair appointment, I was not seen to until nearly an hour later. When the hairdresser Steve finally spoke to me, there was no apology for the wait, he took me to my seat, threw the colour hair book at me and demanded I choose a colour as quickly as possible. The service got worse and worse, he was very patronising, condescending and unhelpful, to the point of just being out right rude. Before he could even touch my hair, I had to get up and leave, as he almost had me in tears with his behaviour. They have also refused to refund my money. Being pampered is supposed to be a relaxing experience, I was left feeling traumatised. read more

I purchased two vouchers in October 2010 which were valid for six months from Groupon. I was told that these vouchers could not be used until May (at which point they would be invalid?!). I complained and was contacted by another staff member who advised a mistake had been made and a booking could take place any time. Even though I had previously provided all the necessary information the lady said she would not place the booking without me again providing the voucher codes. I tried to call back the next day but could not get though. After waiting a month for replies to emails I finally received a phone call from a very rude member of staff on 20th January who offered to book one person in at 10am on 14th May (being the first available booking) but would not book the other person in even though this was a joint purchase for my friends birthday which I tried to explain. The attititue of the woman was terrible so I asked for her name (so I could complain) at which point she refused and hung up on me. I have contacted Groupon and hopefully will receive a refund! read more

I have been emailing Groupon over the last couple of weeks and just received confirmation that my £15 will be going back into my account in the next few days. I also contacted my Bank today to try and get my £23.95 back, which they are dealing with but i won't here anything until next week, i suggest you guys do the same. Below is a number from Groupon for the Ospa Distribution Center, good luck with it has it is constantly engaged...Surprise Surprise!!! 0845 601 3688 read more

Yes avoid O Spa at all cost!! My face and eye mask that i hv ordered 3 months ago has not arrive and when sent a chaser it was replied after 3 weeks with a non trackable Royal Mail number!! Also bought a nails spa voucher and had it done at the Canary Wharf branch, i had to take over and file my nails myself because it was so badly done, she just watch me!! These voucher was bought from Groupon which Groupon should never work with O Spa ever again. Btw, after O Spa gets your contact from Groupon, they send you their own offers! Believe me it it cheap but is still not worth the money and the stress! read more

I had purchased a treatment over their website and it had been impossible to book it either online or over the phones as they never answer! It is frustrating and I only want my money back, I had sent numerous emails and never got a replied from their 'spa concierge'...whatever that is don't get close to them, they are a scam! read more

I never write reviwes, but I had to for OSpa because of the horrendous service I received. Please don't go near them! I booked through a third party who, after 3 months of me trying to contact OSpa directly, contacted them on my behalf. It was only then that I was offered a slot - 9 months after I originally bought the voucher as a Christmas present for my Mother. 25 hours before my appointment, on a bank holiday Monday when apparently 'no customer service phonelines were operating,' I received a cancellation email, with no reason given. Absolutely shocking and have requested a refund, but hold litle hope! read more

AVOID AT ALL COSTS. I bought a voucher through Groupon and despite numerous calls, emails and even after going through the laborious task of registering for their online booking site (which doesn't work), I still couldn't get through to book my appointment. Phoned Groupon today who to their credit refunded the full amount with no quibbles. They said that the O SPA was being refurbished and they were aware of the issue. What a ridiculous business decision to offer the volume through Groupon knowing that they couldn't service it. Will never book again. read more

The perfect place to be stressed if that's what you're looking for. I booked a massage and when I got there the place was shut down. When I got home there was an email sent half an hour before my appointment telling me about the cancellation. I have since then called, emailed, trying to get my money back but no reply! read more

My friend brought a massage package for me for my birthday in Feb. When I rang up to book the lady told me there was no slots availble till June. Long time to wait!!! When June came, the lady rang and cancelled saying the lady doing my treatment is on holiday and the next available slot is not till August. I turned up to be told that they sent me an email to cancel as the lady is no longer working there and they are short staff. I was so annoyed I asked them for compansation for wasting for time and suddenly they had someone there to do my massage. Worst massage ever, quite painful, the hot stones were way too hot, the head massage was spent pulling my hair instead of massaging it, the feet massage consist of rubbing a bit of cream on my legs with no massage which i coudl of done myself. I've had lots of massages in my time but I can honestly say that this place has the worst customer service and worst massages ever... Never to return again...Friends, if you are reading this...Please do not buy me any more presents to this place! read more

I am absolutely infuriated by the lack of customer service of O Spa. It seems it is impossible to contact them on any level other than physically walking into a spa as their phones are always 'busy' (no matter how often you call or what time of day) or are just left ringing and ignored; despite saying you can contact them through the website, when you do you receive an automated reply that simply asks you to contact the salons direct (which you can't); and the letter I ended up sending to Head Office over 2 weeks ago as a last resort is yet to be even acknowledged, never mind answered! They are a joke!! I have no idea how they continue to trade? I bought a voucher in August 2010 through lastminute.com for an 'exotic treat', with an expiry date of 6 months. I called the Royal Exchange branch within that timeframe to book but was told that they were being refurbished and to call back in a few weeks - and not to worry as I should actually ignore the expiry date - the voucher type I had would not actually expire. I've been trying for the last 2 months now to make my booking. I can't do it online as the system tells me it doesn't recognise my voucher code - yet I can't get through to ANYBODY to confirm that it IS still valid. I have since found out that the Royal Exchange branch no longer exists, and none of the others are convenient enough for me to simply pop in (and why should I have to anyway?). I'm sure O Spa will try and fob me off about the expiry date of my voucher, even though their own staff expressly told me that it should be ignored, but I will persevere on point of principle now as I don't think I have ever had the misfortune to deal with such an unprofessional company as this before and do not want to give my money up so readily to them by simply dropping it. I would most definitely not recommend them (and am only giving them 1 star as they Yelp system doesn't allow you to give none). read more

Beware of this place! It was such a nightmare to try to get them to honor my deal package. They never answer the phone. Somehow I got through to them and booked an appointment months in advance... which they cancelled. I am waiting for this place to go out of business. It is not worth your time or energy to deal with them. read more

date of visit: 5th July this place is awful..i would rate it nil stars. i booked a deal through mycitydeal.co.uk mid May for my boyfriend's birthday which was mid june. I would ahve thought this was plenty of time to make an appointment but apparently not. After nearly 2 months they eventually provided me with an appointment which was neither at my place of preference or at my preferred time. This was after about 20 emails back and forth and no telephone calls from them replying to my numerous voicemails i left on head office number. It was hard enough to drag my boyfriend away from the football but as I didnt want to lose the appointment we went to Austin Reed O Spa, Regent Street for 6pm as was the allocated time. When we arrived the receptionist just said ' you don't have an appointment here'.No hello or checking of system. Rude and why does she have a job?? Anyway, I showed her my email confirmation form Head Office and she replied ' this is from head office not from us'...errr???yes??and isnt this valid then? The answer is no. Head office had eventually made the appointment but forgotten to tell the salon where we were booked into. We were told that we hsould have rang the individual salon to confirm the bookign but when I advised that I had tried every single telephone number against all 5 O Spa salons in LOndon there was the same voicemail service that they would respond blah blah. I confirmed that this number was an 0845 number but the girl (Hayley..apparaently salon manager??)insisted that their landline number (0207)was on website and I should have called. She was so insistent it made me look totally stupid. I have since checked and the number is an 0845 number and not an 0207 number. She eventually rang 'Head Office' and got through to a manager who said therer was nothing she could do as she wasn't in the office but she promised to call me back on Monday morning..here I am still waiting. There has been no apology, either by receptionist (who stated they had a lot of these problems as head office keep forgetting to confirm) or by the Manager at Head office, Mary Walker. I have just called the salon again and a receptinist told me that the only number for head office was a 0845 number and when I asked her to go through to that number and transfer me to Mary she advised she wouldnt be able to as its a voicemail and no-one ever answers!!! I have googled the company, Multitrax Group, as there must be someone who can deal with this but again I cant seem to find anything. I can apply for refund from Groupon but I want some form of compensation as I only see my boyfriend once a month as he is from Manchester and I made him travel down this weekend to have spa treatment..it was total waste of time and his train ticket money! I highly recommend that you do not book with this salon or any of the O Spas...if head office cant sort themselves out then how can the rest of them!!! read more

Well I didn't get as far as going to O Spa: trying to make an appointment was so annoying and stressful that I gave up and got a refund but this is my story.... I bought a voucher for a haircut & colour at O Spa from Groupon. I then tried to make an appointment. I phoned around 30 times. Most times the person on switchboard picked up the phone and put it down immediately - extremely rude and unprofessional. Other times I was put on hold and then the call was disconnected - also rude and unprofessional. Sometimes I was put through to answerphone, with a message about Easter opening times (this is in JUNE!). I spoke to the woman on switchboard once after begging not to be put on hold and she told me to phone back later as she had other people to put on hold....!! When I phoned again a few hours later, I was told that I should in fact email to make an appointment. Wait... email to make an appointment for a haircut? I have never experienced this approach before, but I emailed. I got no response to the email - not even an automated response with some information - until I emailed again asking for a refund. Then I got an email asking me for more information, which I gave. Two days later I try to phone the Spa to find out when my hair cut will be - this is the kind of thing you organise, don't just have it done when it suits them - and was greeted by a rude and ignorant woman who just kept telling me how busy they are. That isn't my problem! I just want to know when I can get my hair done! I phoned Groupon and they immediately gave me a refund - hooray! Good for Groupon! O Spa are very, very unprofessional and I informed Groupon as such. I felt as though I was an inconvenience to O Spa rather than a valued customer, and having read Vicky's review I am so glad I cancelled. read more

WHY ON EARTH IS THE BOOKING DIARY OF O SPA KEPT IN A FARAWAY OFFICE WHERE NOONE PICKS UP THE PHONE??????????????? And not in each individual spa itself? It's ridiculous and offensive to customers who have an appointment, turn up to the spa just to find that somewhere in the booking line chaos the appointment has been messed up, forgotten or not confirmed. I had a huge disappointment at the spa for my friend's 30th birthday and am still fighting to receive a new appointment. NOT impressed. read more

booked via city deals/ group on. I booked this in May and after many months of trying to get an appointment we finally did (it consisted of me hounding them as they had promised an appt and then neither HO or the actual bond street salon could confirm it!). Anyway we were told the New Bond Street salon was our best option if we wanted a couples massage - not true as we were taken to separate rooms. We were both taken about 10 mins late for our appt and I am sure the city deal voucher entitled you to 3 different treatments for 30mins each. My partner finished his in under 50mins as oppsoed to the 90mins we paid for!! and me not so long after - my foot massage was the longest at about 20mins, I got what was meant to be a Balinese head massage (there was no massaging of the head!) for about 15mins and a hand massage for 8 mins!! Only reason I finished after him was they had to find me a room for my hand massage which took an additional 10mins. I really felt like I had been ripped off. It is a CON! I was going to say something at reception but both our therapists were standing there as we left so we did not. If you are trying to book an appointment still - don't bother, just ask for your money back. I have to say I am also disappointed with mycitydeal and don't think I will be booking much more with them. read more

If you have a GroupOn voucher for O-spa which you have not been able to use, call GroupOn customer services on 020 3510 0410 and ask for a refund. They are aware of the problems, and will agree to a refund immediately, so call today and get your money back! read more