http://www.kgbdeals.co.uk/base/voucher?cid=QlFdTxlUXQ%3D%3D I went to Kalma Spa after purchasing a voucher online from kgbdeals - by no fault of kgbdeals, Kalma Spa was the worst experience I have ever had in a spa in my life and I would NOT recommend this spa to anyone. I have a number of complaints with relation to my dealings with Kalma Spa: 1) I tried to book an appointment for weeks and I'd always get their vm, in spite of leaving multiple messages no one called me back. 2) When I finally managed to get through to someone a few weeks ago, the lady was extremely rude on the phone and said 'we have a lot of Groupon customers now and we're not giving kgbdeals customers priority. You can't select a time, we'll give you an options of two slots - take it if you want or don't take it if you don't want' - which is really no way to treat customers! 3) When I finally got to Kalma Spa for my 3.30pm appointment on June 20th - they refused to accept my voucher and told me the voucher number I have does not exist. They told me my voucher number was not in the list of numbers kgbdeals had passed on to them 4) After much argument, they commenced my treatment at 3.50pm - my 30 min exfoliation turned into a 10 minute exfoliation session 5) The voucher said I'd get a choice of 30 min massages - I was not given a choice. In fact, after my 10 min exfoliation I was told my treatment was finished and I should go home. 6) After much argument, they agreed to a massage. Which was also only 10 mins! It's a disgrace calling it a massage though, the lady put towels in boiling water and put the towel over my body. Not for one second did her hands touch my skin. It was an absolute joke! The staff was unfriendly and highly unprofessional. The spa has no regards for customer service. The whole point of going to a spa is to feel pampered and if you're looking for a great spa experience, I would strongly recommend NOT going to Kalma Spa. read more

I usually never write reviews but the service was so appauling that I had to make the effort to warn other people! The lady who runs the place is rude, unprofessional and does not understand the concept of customer services at all.. After paying over £400 in treatments I had to cancel a session and was told when I call to reschedule that I will be charged for it as there is a 24 hour cancellation policy. I have no issues with that but I should have been told about it in my one hour introductory session and it is no where on the terms and conditions I was made to sign! When I mentioned that I was told to look up the website! Not sure why a walk in client is meant to go home and read websites for rules and conditions. Further to this I mentioned I had to cancel due to extreme conditions as my son had taken ill and was in hospital but was told to contact the company lawyer for discussing this! Please do not at least pay in advance for treatments at this place. read more

I've been going to Kalma Spa since December last year. I love this place the staff are extremely friendly and nice, and are obviously passionate about what they do. The place itself is lovely, the quality of the treatment is second to none, the staff are very highly trained. They text the day before to remind you of your appointment (not necessary, but nice). I'll be sad when my series of IPL treatments comes to an end I'll have to find another reason to visit the massage I had there was excellent as well. I can't recommend this place enough both my flatmates now go there and love it as well. read more

Had my spa day at Kalma Spa today and it was an amazing experience. I arrived about 20 mins earlier as requested on the website and got my form filling out of the way and the body exfoliating treatment with massage, and facial was really relaxing and I felt amazing after with glowing skin. The lady on the front desk was also my therapist and she was polite and very professional. The interiors are also very pretty which adds a lot to the overall relaxation experience as there's nothing like a spartan treatment room to pull your mood down. read more

I would say that Kalma Spa is a wonderful place and offers excellent treatment. I have had many different treatments and they have all been really good. The staff are really friendly and try to do their best. I Have recommended it to a lot of my friends and they have all been really happy. read more

I have been going to Kalma spa for nearly a year now. I have tried many different treatments with different therapists and in all honesty, they are all fantastic. Definitely would say, best treatments in town. read more