The K West gym and spa is a pleasant environment, with good equipment and nice clean changing…read morefacilities. Price for the gym only is expensive at £65/ mth and the spa use is more expensive. Spa and gym membership is £90/ mth and include access to steam room, sauna, solarium, and even a snow room, which is quite novel. There is a hyrdropool which is good for relaxing in, but sadly no swimming pool. Membership includes discounts in the hotel restaurants and 2x guest passes for the year to treat friends. Overall the facilities are pleasant and the staff are nice, however the price is quite high, but then if you attend regularly it is worth it.

Don't join this gym. After you sign up you find out:…read more - you have to get a card to let you into the gym on the 3rd floor down, then go up to the gym on the 2nd. Not only do you have to get a card you have to sign in. Sometimes you get in line and wait! Who needs that extra hassle. Then when you leave, you have to go back to the 3rd floor and get the card with your name on it again. Wait, wait, wait. - they don't listen! The staff at the counter don't take any notice of issues in the gym. - no one cleans up the gym during the day - so towels are laying around, weights lying everywhere - no liquid cleaner or paper in the dispensers to clean the equipment before and after you use it - yuch. I asked 4 times, then finally brought the liquid bottles to the counter on the other floor for them to refill. Seems they can't be bothered - machines don't work and stay that way. Not regularly maintained. Signs sit on them for ever. - lots of the tv screens don't work - the room itself is really quite small yet they charge £65/month - the steam room and sauna are not part of the gym membership - you have to pay a lot extra to enter the spa area. - the staff use the changing rooms as their changing rooms! Not cool. - the music OMG they either have no music or they put it on a radio station and turn it up loud. Ever try to work out with someone's voice talking loudly on and on - not music but the chat in between. Really cheap. - If you talk to the manager, Ludmela, she just says, "It's policy" to go through the sign-in/out regamorole. Yes, they are looking for someone to look after the gym! So they didn't say that when I paid up for 3 months. GIVE THIS PLACE A MISS

I've been visiting Cowshed for a couple of years now, dropping in as a frequent traveler on…read morebusiness to London. I'm most familiar with Clarendon Cross but have also visited Primrose Hill and the Selfridges locations. Selfridges is a never return. It's the opposite of relaxing and has more of a busy coffeehouse atmosphere. Plus, the massage was awful. Inexperienced person dousing you with oil. What's the point? Primrose Hill has been my best experience. I went in for a facial and the gals at the front desk are great. I felt great about my service and went on to add mani/pedi and purchase products. The mani/pedi station with the headphones and classic TV on retro sets is a nice touch. Can't speak for massage there. Clarendon Cross was my favorite, at first. It's tucked away in Holland Park and I was able to walk to and from there and my hotel, major plus. Initially, I had several great massages here that helped me tremendously with jet lag. I also had a super helpful speedy facial and chilled in the mani/pedi station watching the episode where Monica asks Chandler to marry her in your favorite new york apartment full of candles (yes!). THEN, the decline. The reception attitude has grown lax in the customer service area. The woman who "welcomed" me today seemed like she preferred I hadn't shown up. My masseuse was yet another amateur. She pumped LOADS of oil all over me and simply has no idea how to touch bodies therapeutically or doesn't care. When I left, reception asked me how it was and I said "alright". She didn't inquire further about my lack of enthusiasm or say anything else at all to me. I waited in the lobby for a cab without being acknowledged or asked if I needed water or given after massage care tips. My car arrived and I left without a word to or from anyone. This was my third bad massage at the Cowsheds, collectively. I will not return. Their customer service has declined and they have lost good masseuses and replaced them with people who I can't imagine are even licensed for body work. Too too bad. I gave you the benefit of the doubt but this is a break up you earned and if your bad service continues, you will not last.

I've had plenty of massages in my life, but I can confidently say that I received the BEST massage…read moreever at Cowshed. After four months of carting around my newborn and being physically exhausted from lack of sleep, I was desperate for a bit of pampering. Fortunately, my mom-in-law had recently given me an online gift certificate to Cowshed! I booked a 45 minute massage with Ashley and entered Cowshed to find a clean, cozy and well decorated spa. The massage itself...no exaggeration, with my eyes closed, I felt like I was lounging on a beach and the waves were massaging me. Ashley's movements/massage were so fluid and there were no awkward pauses while she pumped more oil on her hands or changed positions around the table. I left regretting having not booked a 60 min massage! The spa is not super close to a tube station and it's certainly a bit pricey, however the price will absolutely not keep me from visiting again in the very near future!

So.... I booked this place as there was a deal taking place for a reduced haircut/blowdry together…read morewith a 'Balinese head massage'. I arrive slightly late but the receptionist was fine with this. I was offered a drink of ice cold lemon water which was greatly appreciated as this so-called spa and 'place of retreat' had NO air-conditioning. Anyway.... I am shown upstairs and seated as the hairdresser is running 15 minutes late. I am told that the appointment would take about two hours, although when they phoned to rearrange my appointment they told me it would only take an hour??! The place was so hot at least two other customers commented on it too. The music playing in the background was rather un-spa like, I learned later it was the hairdressers iPod playing. Whilst waiting for my dye to take, I spotted Boots mousse... high-class establishment?? I think not. I was then taken to have my hair washed (where they did have spa-like music playing) and the lady washing it kept sighing heavily. This was making me feel uncomfortable on a few levels- was the dye an issue, was my hair falling out (as I wasn't offered a skin test), was she just fed up with the fact that she was lumbered washing my hair. The Balinese head massage was really just a massage which I get when they wash my hair at my usual salon. Nevertheless it was relaxing and she did a good job. The haircut was .... ok. We agreed on a simple cut. She tidied it up and gave it some style at the front (in itself confusing when we misunderstood each other) although I am not totally convinced it's symmetrical (it's supposed to be). She didn't tidy my layers which definitely needed it. I wouldn't return, I wouldn't recommend it. I would say that it is newly opened and the hairdresser said they were having a few 'teething issues'. Let's hope that their other branches are a little more professional given their location and pricing. If you're going to sample it, wait for a promotional 70%+ off.

My friend and I booked a package through MyCityDeal and after having to wait forever to get an appt…read more(apparently this SPA only had one treatment room?!?) were finally booked in over a month later... Imagine our surprise when we arrived to a sign posted on the door stating the spa was now closed...surely a phone call to booked clients wouldn't have gone amiss? Still waiting for a reply two weeks later to try and rebook at one of their other locations...won't hold my breath....

This place is no longer Re Aqua but is now a Dove Spa!…read more I booked in for a bikini wax and found the salon to be comfy and very clean with nice soothing music playing. I was offered a drink as soon as I arrived too. The therapist was very professional and friendly, I felt completely at ease with her. They use a hot wax that is very similar to Lycon wax (so a lot less painful than regular wax and worth paying a bit more for I think!) I was really pleased with the result. When I paid, I was given a loyalty card - every 6th treatment is free which is another incentive to go back.which I will definitely do - I was very impressed by this salon, but next time I will have something more relaxing!!!!

I popped in to meet a friend who was having her nails done and thoroughly enjoyed chatting to the…read moreowner and her staff. I was served a lovely herbal tea while waiting for my friend 's nails to dry. Not normally a big fan of beauty salons this would definitely my first choice for a local treatment. I liked the atmosphere and non-clinical decor.

I bought a voucher with groupon or living social for colour, haircut, a treatment, and a finish…read more Firstly, the staff are beautiful! And for me this says a lot. If they look good, I figure I will look good. However, my stylist spent most of the time talking to his very good friend, the other stylist, about something they didn't want to share with me. I could hear whispers and they were trying to make the conversation obscure so that I couldn't tell what they were talking about. I thought it was rude. There was a stylist in a chair getting her hair done by another stylist. Then, there was some sort of photo shoot of the salon. I was not happy about this, as I did not consent to being in publicity photos, especially not with wet colour on my hair. I felt uncomfortable. The stylist was messy in the application of colour to my hair. I have blotches where there is no colour. The best part of my experience was a nice girl who brought me a coffee and the shampoo massage was quite nice. Also, the voucher said I would receive a treatment, but I think all they mean by that is that after shampooing, they will condition your hair. Overall not the best experience. The stylists need to focus on the customer. I think that this salon has a lot of room to improve. I think it would be worth going back in 6 months time to see if anything's changed.

Thanks to www.Wowcher.com, I picked up a couple of vouchers for eyelash extensions and eyebrow…read morethreading at the recently opened (late 2010) Pampering Palace. I was expecting a quick appointment, a half arsed application of eyelashes and an average tidy-up of my brows. Instead, I found a really considerate group of beauticians and hairdressers who are led by the very kind manageress (whose name I can't remember, but I think it begins with Z...). A friend joined my Wowcher.com experience, and also booked a colour/cut. She paid a mere 43 for her hair, and our eyelashes cost another 40 with the voucher. The manageress is a sweet little Iranian woman, whose three daughters also work in the spa/salon. After a little kerfuffle, she began doing my eyelashes, chatting to me about all number of topics, and taking a solid hour to apply individual lashes. By the end of the appointment, I looked hot. Not just average post-salon hot, but actually hot. Eyelash-fluttering, groomed-brow raising, I was about to leave for lunch (see my review of Bardolino), when I noticed two clients with their feet in fish tanks. The manageress said they were doing a promotion for Garra Rufa fish pedicures (just 15 pounds for half an hour), and I couldn't help but say YES. If you've never had a fish pedicure before, be ready for a very unusual sensation. It's not painful or uncomfortable or even a ticklish sensation, just... odd. The fish tanks were cleaned between each pedicure (don't worry, you won't be sticking your feet in anyone else's dead skin!), and my feet were surprisingly smooth afterwards. There was no rush to leave, and all the staff seemed happy to chat. It's clearly a happy place to work, and I am definitely going to come back. The only flaw, and the only reason I reduced my review rating by one star, is their organizational skills. While I appreciate any new business takes time to get on its feet, and no doubt the Wowcher offer led to a huge increase in appointment requests, I arrived at the spa after an hour on the tube to find a voicemail message telling me they had to reschedule the appointment. It turns out their staff member called in sick, but I should have been informed about this more than an hour in advance. Moreover, the appointment was rescheduled for the same day, just an hour later, but it took a good twenty minutes for my beautician to set up the room and ensure she had the right lashes for me. The quality of the service was not compromised, but I have a feeling Pampering Palace will need to tighten up their appointment system/organization if they want to succeed on Chiswick High Road. Their prices are by far the best along the high street, but locals won't return if they continue to struggle with their appointment calendar. NB: Do look for more discount vouchers for Pampering Palace on the web before you go -- if you can't find anything, try calling them up and seeing if they'll give you an ad hoc package deal. I saw three customers wrangle discounts while I was at the salon -- definitely worth a shot!

I never gave them permission to send me promotional material, but for the last 6 years they've been…read moreconstantly sending me spam SMS messages from a blank profile, with no number shown, so I cannot opt out, reply with "STOP", of block them (see photo attached). My mobile provider cannot investigate the matter either. So, I have reported them to ICO Information Commissioner Officer and I recommend other victims of their abuse do the same so hopefully they'll stop disrespecting customers and breaking the law so carelessly.

From the owner: We Provide the Highest Quality Massage Treatments, at affordable prices.read more

I have been trying to find someone for waxing since moving to London 5 months ago. Either places…read moreare too expensive or they tip your skin out (thanks Coco nail salon for the upper lip scar!). I read many reviews on Jenny Lee's Natural Beauty- she lived up to the hype. Great prices, great service... And pain free. Can't wait to try her other services.