Angel helped me out with my battery, cleaned it and change it out. Honestly one of the best…read morecustomer service experience. Thank you!!

I don't know why I was drawn to driving out of my way to this Auto Zone, but I'm so glad I did. I…read morepassed up one 5 minutes from my residence just to go to this one in Humble. When arrived and went inside, I just knew I would be there for eons because the line was almost out the door due to maintaing social distancing protocols. The employees, however, were working as fast they could to get people taken care of--and they did it without an attitude despite the pressure of a long line. Much respect for that! When it was my turn to be waited on, I had the pleasure of having the Assistant Manager David wait on me. This guy was so chipper. Positive attitude and really a good listener. I told him I had an issue with my car staying cranked and losing power. Had two jumps that day and as soon as I turned the engine off, the car was dead. He understood my concern and was willing to honor the free replacement of the battery, but suggested a diagnostic to see if it was something else (ie. alternator, the battery). Being that there were lines of people, one may have been pressured to just to resolve to a quick solution like just charge the battery and send me on my way, but David was very thorough and took his time. The Latch on my hood wasn't even cooperating and he helped me jimmy it open to at least get the battery tested. Again, he could have gave up and said, You're on your own lady...get your hood to open first and I'll come back," but he really tried to help me out, and he definetly went above and beyond to help a customer out. Upon further investigation, he declared that the battery terminal was extremely corroded, which had way more corrosion that morning when the first guy came by to jump me off. He stated that he guaranteed that once the terminal was replaced, I shouldn't have anymore trouble. Once the terminal was replaced, I asked if I needed to let the car run to charge the battery like I had to do twice today. Nope. The car should crank with no problem according to David. I was a little skeptical since I had been dealing with car issues since 7 am that day and it was like 3PM at this point, but I became a believer! The car cranked and has not had any problems cracking since I had a $7 terminal put on the vehicle with the assistance and guidance of David. He had a smile on his face when he saw how relieved I was at this fix. I thanked him numerous times for his help and patience. His last words were I just like helping people out. In a season where there are so many people needing help and assistance because of the pandemic and due to the holiday season of giving, we may forget to give back or feel we have given enough, but this experience really touched my heart that we can all give back in some way. It's not always about money. Our time, our effort to share what we know and help someone in need in this way is just as essential. Be a David this holiday season. Give back the best way you can.

Ron helped me with ease and made my experience outstanding…read more I appreciate his service

Carlos was so kind enough to come out in the nasty weather and change my break light and he even…read moreshowed me how to do it myself.

waste your time and money going into this AutoZone me and my wife and three went in there. I sit…read more line for 15 minutes watching the employees sit around and shoot the shit with customers. The one girl was too busy on her knees with the police and the other dude was too busy talking to a guy about politics so I walked out of the store and went 5 miles out of the way to another one.

Laura and all the employees were so kind. Laura helped me out and her spirit of kindness really…read moreimpacted my day. I would definitely recommend this place to anyone. Thank you Laura.

I've been all but ignored at this location , so it was refreshing to be acknowledged by Jaymes and…read morehelped. He went the extra mile and I am so grateful . I appreciate his willingness to help an older woman who is typically ignored in an auto parts store . Thank you !

I came in on this freezing morning for a new car battery. I was greeted right away and assisted by…read moreAlonso who not only selected the perfect battery with warranty for me but he also installed it. Alonso was kind and informative. 10/10!!!!! 8310 Farm to Market 1960 Bypass Rd W Humble, TX 77338 United States

Came here to get my battery checked and replaced. Andre, one of the workers here made the process…read moreso easy. He went over prices of batteries and gave me his expertise advice on which one to choose. I really appreciate him and the team here at AutoZone.

Sales manager Anthony was very rude. He needs to be demoted or fired. Having an attitude for…read morenothing when asking simple questions

I visited this location today looking for an interior air filter for my Genesis. They Asian…read moregentleman that helped me was very kind. However, there's another not so gentleman with a thick crusty beard who is absolutely puts the ass in jackass. As soon as I pulled up to this location I had a flashback of a horrible experience several years ago but I was hoping he was not here any longer. Apparently he is. He is extremely rude, short, and repeats his input approximately three times as if I didn't hear it the first time. Stay away! There are too many other Auto Parts in the area with much better customer service.

I came in needing a battery test as my Tahoe was having trouble starting. The guy behind the…read morecounter ran the test and I had a bad battery. On Tahoes the battery is located under an arm that must be removed with socket wrenches to change it out. I've always had to do this at home. The manager, Daniel C., offered to change it out for me on site. That is above and beyond customer service. It made my day so much easier!!

Best AutoZone in a 25 mile radius from my house. The staff are always super helpful and…read moreknowledgeable. They offer a nice selection.

I cannot say enough great things about Dom S. at AutoZone on Birnham Woods. Dom went above and…read morebeyond to help me find a solution for my car window issue. Not only was he incredibly knowledgeable, but his exceptional customer service and willingness to go the extra mile made what could have been a stressful situation so much easier. It's rare to find someone who genuinely cares about helping customers the way Dom does. Thank you for your outstanding service--I'll definitely be coming back to this location!

Went in today to off-load an old battery I had sitting in the garage. Auto Zone gives you a $10…read morecredit for old batteries whether it was bought from them or not! I also was able to dump my old oil. I have been in this store many times but today Victor and Katie were incredible. Great customer service and very friendly. They both deserve recognition and a raise!!

If you're trying to get something for your car or need help with your car don't come here . They…read moredon't know anything about cars maybe try another auto zone or o'reilly auto parts. I went in there to buy a battery they didn't even help me put it on and when I tried asking for tools they were giving me a hard time and giving me the wrong tools .

Don't bother coming in unless you want employees to skip you when you're already waiting in line…read more What a ridiculous way to loose money and a customer.

i went here to get a diagnosis on my car since my check engine light turned on. I walked in it was…read morealmost empty only 1 employee & two customers at the time. I was waiting in line behind the 1st customer. Waited like 10 minutes did not even greed or told me they will help me shortly. Another customer walks in waits behind me & late proceeds to walk up to a register skipping me. The one employee goes towards him & attends to him then tells him to wait. So i asked her what about me that i been waiting in line? She responds "and you too" i answered with "okay it would have been nice if you would have let me know Before hand." she told me "yes i did earlier and rolls her eyes". Afterwards out of the blue she a seco employee come out from the back room and tells me " Next time wait in line so we can assist you" i responded with "okay well nobody told me to get in line to begin with second i did not know or seen a sign that says get in line?" Then i told him if he could help me check my car he did, the other employee wanted to say "yea you didn't got in line" i told her well couldn't you tell me that before!!!" the other employee goes outside to check my car. My toddler baby was crying because I spend this whole time arguing with this rude ass employees. The employee later left without telling me he would be back had me waiting minutes. I had to leave due to my toddler crying because she did not wanted to be waiting in the carseat. This Auto zone is the worst place if you want to get service. I would not recommend going save you all this hassle! They're lucky i did not cuss them out!

Worst autozone I've ever been to .. had me waiting over thirty minutes. Manager Angel kept skipping…read moreme because he didn't want to walk to get my part before checking out other people behind me.. and then ended up not finding my part..

Amanda you went above and beyond my expectations with my business car, wow, you earned yourself a…read more10 star yelp review. You're very knowledgeable and kind, keep leading by example.