Went in for an oil filter. Service mgr was proactive in looking up the part number, friendly and…read moreensured i got what i needed. Overall pleasurable experience.

Great service. They are ordering a special part for me from Germany for the Merc. It's 2/3rds of…read morethe price Mercedes in Syracuse who have the part in stock. I have a slight feeling that they're a bit of a rip off merchant. So I'll order my parts from here and fit them myself. Save a fortune.

Not too long ago I purchased an item for my vehicle at the Advance Auto at 3510 W Genesee St,…read moreSyracuse, NY. It seemed fine for a couple of days then it went sour. I still had my receipt and packaging so the employee on duty made it good with a replacement. Fast forward a week or so. The replacement part went bad. I work a lot and don't get a chance to tend to things when I need to all the time. Such is life. A few weeks later I went back to Advance Auto. This time I did not have my receipt. I had disposed of it thinking it wasn't necessary after the part was replaced. Silly me. The initial encounter with an employee wasn't too promising. No receipt or record in their computer of my purchase since I didn't give my phone number at the time of purchase didn't bode well for me. The guy was just doing his job and following protocol so I have no issue with him. I did ask to see the manager to plead my case. Ron was the manager on duty. I gave him all the details of my problem and had him inspect the part so he could see it was in like new condition and I wasn't trying to scam him.God knows people try! Ron gave the whole situation careful consideration. I don't blame him. When all was said and done the bad part was replaced at no cost to me. For the second time mind you. I will remember Ron's courteousness and making things right for me when I need other automotive products in the future. It's easy and common for people to whine and complain when things don't go their way. Remember to say something nice when things do work out. Thanks again Ron!

good service. i got a good deal on the oil change kit. wooooohoooooread more

I needed sleeves to connect my Y exhaust pipe to my mufflers and didn't really know the size that I…read moreneeded. However, this one employee named Donnie or Donny went above and beyond for me. He went out to under my vehicle and got on the ground on his back to take the measurements himself and make sure I was getting exactly what I needed. I've never felt so appreciative towards an employee for the extra work, this guy deserves a raise or promotion. NAPA Know How baby!!!

I have been trying for 5 days to get my headlight fixed. I went to Walmart every day after work and…read morethey wouldn't take more cars. I got there when they opened and was told it was a 3 hour wait. I told them it's just a headlight but they refused. I actually called around Monday and no one could fit me in. I went to autozone this morning and asked the gentleman if I bought the bulb could he put it on. He immediately came outside and took the old light out and put in the new lightbulb. Didn't even take 10 minutes. I'm so thankful for this man. I wouldn't drive at night and was so worried about getting in somewhere. Awesome customer service!

A woman answered the phone and when I asked if they had a certain part in stock she didn't know and…read moreleft me on hold for over 4 minutes. Poor attitude.. If you don't like your job then find a new one. I will drive the extra 10 miles to a different autozone from now on.

The owner of this company is a major scam artist, I paid his other shop Finger Lakes Harley to put…read morea big bore kit in my 2007 ultra and the very first day I got it back a cylinder went, they wanted me to leave in in an area that wasn't secure just for them to pick it up the next morning instead of coming and getting it right then, well that was my first time I had another three times back to fix this issue and it was never fix mitt of fact I paid them to put parts in my bike because they said that was the issue and it wasn't, needless to say I took is somewhere else, then I had a major wake up call, these idiots put a 103 stick Harley parts instead of the 107 high performance parts I paid for, I tried several times to have them do the right thing and just pay the bill where I had it fixed right but the only thing they wanted to do is pay for the 107 parts not the labor, these idiots expected me to bring it back a fifth time. so be aware of they are scum and very very good at stealing your money, I've tried to get a lawyer but I can't find one to take my case, it's fraud, plus finding out that the runout on my crank was 15k and destroyed two oil pumps but they want to blame me.

I can only offer a review based solely on my experience...just made my purchase with trade…read moreyesterday...Jeremy, Bob, and Bill were just awesome to deal with,i feel they gave me fair trade for my street glide and purchased a road glide special. Took care of all my CT DMV bull shit stuff which is a big relief...Only thing they couldn't do for me was bring me beautiful weather...LOL...had a great purchasing experience all around...

Rob was very easy to talk with to set up our appointment. WOW! What a job he did on a very…read morevaluable car! Had a pretty ugly dent and when Rob was finished ... it was GONE, GONE, GONE! Like never there! This is no exaggeration. His work is nothing short of amazing. I will call Rob again for any kind of dent repair. The result is just like magic. I give Rob at CNY Dent Repair my absolute highest recommendation!

I accidentally put a few dents in one of our cars , I called CNY Debt repair , left a message & the…read morefollowing day my dents were gone . He was very honest with expectations , his work was meticulously perfect & we highly recommend him if you accidentally dent your vehicle.

Title: Extremely Dishonest and Unsafe Service -- Please Avoid This Location…read more This review is for Firestone Complete Auto Care at 711 Erie Blvd E, Syracuse, NY. In January 2024, I brought my car to this Firestone location because my tail lights kept failing and I had a brake fluid leak. The older white male manager with grey hair inspected my car and told me that both rear brake calipers were seized, which he claimed was causing the brake fluid leak. He also said that a steering linkage connected to my left front wheel was "about to come off" and that it was "very dangerous." He then gave me a repair estimate of over $2,300, including replacing the two rear calipers, replacing the steering part, replacing all four brake pads, flushing brake fluid, and even replacing all four tires. I refused the unnecessary tire replacement, and he lowered the estimate to around $1,500, which I unfortunately agreed to. However, after the repair: The brake fluid leak continued, The steering still felt loose, And soon afterward, my steering completely failed, leaving me stranded at night. I had to call AAA and tow the car to another repair shop. The technician at the second shop inspected the vehicle and told me: Firestone never replaced the steering linkage they charged me for, They never replaced the two rear brake calipers they charged me for, They only replaced the brake pads, And they charged roughly double the normal market price for the parts they actually installed. In other words, this Firestone location charged me for major safety-related repairs that they did not perform. This is not just poor service -- it is dishonest, unsafe, and extremely dangerous. If the steering failure had happened at higher speeds, the consequences could have been disastrous. I strongly warn anyone considering this shop: Avoid this Firestone location at 711 Erie Blvd E. If you cannot personally watch the repair process, your safety and your wallet may be at risk.

I would not reccomend doing business with any Firestone. I bought 4 new tires in September in North…read moreCarolina. I got a flat late at night in Virgina. The kind gentleman put a plug in to fix the tire to get me home. I went to Firestone in Syracuse because I had the tire fixed it voided the warranty. They put a patch on the tire and sent me on my way. Now the tire is leaking again they refuse to fix it unless I purchase new lug nuts that I don't need. They were the last ones that took the tire off. I didn't need new lug nuts then. Basically they won't do anything unless I buy lug nuts at $14.99 each. Never will I go to Firestone again. The worst.

Battery World is the only place I'd go to get a new/refurbished battery in Syracuse. They are fast,…read moreaffordable, and friendly. As I write this I feel like I'm writing a commercial pitch, but I really think these guys are the place to go. This past January battery decided to visit battery-Valhalla and I was up the creek until someone gave me a jump. I went straight to Battery World, left the car running, and pulled into their shop when it was my turn. They pulled the old battery (after testing it to make sure it was indeed dead) and put in a new one and I was on my way in 10 minutes. All this for ~$100. Nice. Support this place when your battery stops supporting you.

Few companies today take the interest in their clients. I own a 1989 Jaguar XJS 12 cylinder…read moreautomobile. I purchased a battery to work with this big engine, but still had issues starting the vehicle. Bob and his son Chris have taken time to rule out the battery being an issue in the mix, and I appreciate and admire their business acumen. They are a busy shop and always have the time to review my needs. This is the way business should be done and why they are successful.