We were driving from Portland to Seattle in our 2008 Sprinter van when the random rattle we thought was just the tools in the tool box was actually the brake caliper became a big knocking, clunking, nightmarish crisis. We limped in to the O'Reillys parking lot and waited until their 8am opening (Sunday).
They didn't have the part we needed (just a bolt), but they were helpful by calling around to other parts places in town for us.
While I was waiting for my husband to get back from wherever it was that had the bolt we needed, out 1 year old son had one of those low blood sugar, tiredy boy melt downs when I wouldn't let him play with the jack that was holding up the van. I don't like the thought of my son dropping a van on his head. The manager, Brent, was kind enough to come out and distract my son and gave him a monster truck hot wheels to play with (instead of the jack). What a life saver.
Then at the end of it all when we were trying to clean ourselves up with baby wipes they offered us use of the bathroom to get all the grease off out hands. Kids and hydrocarbons aren't a good mix. Especially when they're putting their hands in their mouth all the time.
While they didn't get our money and we were *those* people camped in the parking lot with our car jacked up for most of the day, they were kind people and helpful. Good customer service. :)
Thanks guys! Please remember to take this review with you when it comes to corporate raise/review time! ;) read more