I recently visited O'Reilly's to have my car battery tested and to get some insight on a strange…read moresmell and smoke coming from one of my tires. While I appreciate that the staff attempted to help, the experience left me feeling more confused and uneasy than reassured. After mentioning the issue, I was told rather abruptly that my car was at risk of sparking and blowing up while driving -- a very alarming statement to make without any thorough inspection. We went inside to get the assistant manager, who admitted she didn't know what to do and quickly brought out another team member. They then stated that wires were burning from the inside out. As for the battery test, no clear explanation was given after the initial check. When we followed up to ask if it needed replacement, the employee suddenly said, "Actually, yes," and started quoting voltage numbers off the top of his head -- without referencing the machine that had tested the battery. It felt like the numbers may have been made up to pressure us into purchasing a new one. Before the employees even offered any real solutions, we had already called a trusted family friend who understands cars well. After we explained the situation over the phone, he was able to walk us through exactly what was happening -- without seeing the car or even looking at any numbers. His insight made complete sense and ultimately helped us resolve the issue, long before the workers at O'Reilly's gave us their alarming and inconsistent assessments Another customer nearby -- a father who had been listening -- even expressed concern that we were being taken advantage of. I understand that not every situation has an easy answer, but I left feeling like I couldn't trust the advice I was given. I hope this feedback helps improve the clarity, professionalism, and accuracy of communication in the future.

Stopped by to pick up cabin and engine air filters. Michael the manager said they didn't have the…read moreengine filter there but I could go ahead and pay for it there and pick it up at the mary esther location. Drove straight to the mary Esther location-about 20 minutes-where I was informed that the filter was now already on its way to the Destin location, the complete opposite way of home and from where I just came. Called the Destin location to speak with Michael but he was already gone for the day, I was told I'd get a call when the filter came in but that was four days ago and still nothing. The poor guy helping me at mary Esther location said it wasn't possible for him to process my refund and profusely apologized even though it wasn't his fault, he said it happens all the time. I've been a loyal oreillys customer for years while living out west but that has now changed.

William was friendly, helpful and got me in and out of the shop with a new, affordable, warranted,…read moreand fully installed battery. Thank you so much for your excellent customer service. I sincerely appreciate it.

I was having my tires replaced and used Pep Boys since Tire Rack ships directly to them. I set up…read morean appointment and everything else was good. I got there and they took my truck and told me they would call once it was complete. I got a phone call later saying they had issues getting my lugs off and that they were swollen and needed to be replaced. an extra $400 later, I picked them up and told them to give me my lugs. In my 30 years of owning a vehicle, I have never seen the issues they had. I could understand one or so but having to butterfly almost a quarter of them?!? This tells me that either they did not know what they were doing or they were milking me for what they could. So, go somewhere else. I bet they will be more honest with you then these dudes.

The customer service at this store was outstanding. I was struggling trying to find the wiper…read moreblades I need. The store employee not only found the right ones, he put them on for me. Bravo!! That's above and beyond!!

My wife and two kids were at the beach on vacation. she called and said her car was slow to start…read moreso I told her to find and oriellys since it was late Saturday afternoon to get a new batter. The clerk at the store told her it would damage the computer on her ford explorer if he changed it but offered her tools to change it herself. I told her that was a lie. She drove to the nearest advanced auto parts which is a couple of blocks from this store and they changed her battery in less than five minutes. Lazy lazy we will never do business with oriellys in the future. My only hope is that this review somehow makes it to corporate office so they can educate stores on customer service and how they would like their family treated in the future.

I had to visit O'Reilly s in callaway Fl for brakes. Dilland was very helpful. He had a great and…read morefriendly attitude.

Everything. A polite & knowledgeable person working the cash register would be a good place to…read morestart. It was obvious that I had be given the wrong wiper blades, but nobody would assist me. I not want to deal with guy that gave me the wrong wiper blades and the other four acted like I wasn't there. I am driving to Lynn Haven store hoping for better group of employees. I should have started at AutoZone

Visited O'Reilly's last week to get brake fluid for my truck. The boy who was at the counter--I…read moredont know his name, heavy set, white, had to use his phone to look up the brake fluid after I gave him the make, year, engine, & when l asked how much fluid did it show was needed (so I could get the right sized bottle), he said he didn't know. I bought the smaller container & went out to my truck, grabbed my manual, & popped the hood; the manual provided me nothing as far as which was the reservoir, so I went back inside & asked him if it showed the reservoir & he said no. There was another employee who was finishing w/his customer, Corey, young black man, & I asked him if he had any vehicle experience, & he said he did. He went outside w/me, showed me which reservoir was the brake fluid & helped me get the cap off, he showed me where the lines were for filling on the reservoir. I filled the reservoir & he said he'd throw away the empty container for me & I thanked him. Corey was polite, very helpful, & KNOWLEDGEABLE, unlike his co-worker who did just the minimum to make the sale! So, LADIES, if you ever need someone to help you out, I suggest you ask for Corey, as he demonstrated everything I expect someone working in an autoparts store to know & do! I would have given 5 stars if not for the inexperienced young man l dealtvwith first!

Find somewhere else to shop! I have no clue how Julien, the store manager still has a job. He is…read moreabsolutely unprofessional with his staff. He goes to great lengths to belittle employees and it's absolutely pathetic.

Had the misfortune of not needing one but TWO batteries in one day. The two men working tonight…read morewere able to test, remove, and replace the batteries in my vehicles - all with a dose of humor, polite conversation, and a smile. I previously had a similar wonderful experience with a headlight issue at this store. Definitely a solid, kind, no nonsense store that I will happily go to again with any vehicle needs. Thank you!

Everyone there goes out of their way to help with challenging parts questions. I am so glad I…read morefound them and got the help needed for an urgent wheel bearing repair while getting ready to be on the road again. Their prices are amazing, the staff ability to match OEM broken parts with what is in a idk is impressive. They love their job and it shows by the way they helped me take care of dodging getting stranded in the road. I highly recommend this store to anyone who needs to purchase automotive parts.

Customer service at this place is awful. Will never go back. The two men working showed no concern…read morefor actually helping anyone. Absolutely terrible.

I called asking if they had my battery in stock because I was pretty sure my car wasn't going to…read morestart again if I stopped anywhere first. While on the phone I explained that I had a newborn and ice cream in the car. William was ready when I got there to test my alternator and battery. He was quick, polite, efficient, and made sure my baby and I were safely on the road quickly. I highly recommend this store.

Very friendly staff and very helpful every time I go in or call for parts! All staff is very…read moreknowledgeable! My go to place for parts!

Amazing customer service! Nick V went about and beyond! He came outside and installed my headlight…read moreand my kids tag light! Super nice! Give this man a raise!