Quick to answer a call or get back to you if you leave a message…read more We booked with them today for a trip coming up in 2 weeks and the process was smooth and seemless. The price was transparent and I look forward to doing business with them whenever we need to get to and from O'Hare.

This is a fantastic family owned service. We have been using Suburban Limousine for over 15 years…read morenow. We have many trips every year with frequent very unreasonably early pickups and often late arrivals home. Greg and Sonya are the owners who take pride in NEVER being late. And it's true we have never once had a problem. The car is almost always waiting five minutes or so early which takes the stress out of wondering about your ride. Greg and Sonya are courteous, helpful, and always cheerful. The vehicles are always clean and the trips are efficient. When we are picked up at the airport it is like being met by family. You could not wish for a better experience.

Pros: On time, personable staff, accommodating with our personal preferences of radio volume,…read moretemperature and dialogue while driving. Reasonable prices and communicative by verifying pickup times prior to the event. Cons: a small one... one driver was dressed in pajama bottoms which didn't exactly present as professional. But the pros listed above did apply to that ride as well.

Previously had a bad experience, but the owner assured me that would not happen again…read more I used them again, and all went well!

I've been using TOL for many years. They have always provided excellent service for all my travel…read moreneeds. Their drivers are exceptional and their office personnel are always professional and extremely friendly. When my son was getting married, they came through with their party bus, in less then 2 hours after our other service never showed up !!!!

On time, reliable, very nice driver and great customer service. Just booked for my pick up at…read moreairport to return home. Will definitely use them again.

Kevin was on prompt with pricing (VERY reasonable), on time, courteous and a very clean car. Having…read moretried to get Ubers and taxis out to the suburbs for the airport was frustrating, expensive and I almost missed a flight due to cancellations. Going to use Kevin from now on.

Great service- responsive and flexible. Had to make a change and they accommodated quickly. Will be…read moreusing them again!!

We had a great experience with this company for round-trip service to and from O'Hare Airport. The…read moreprice was more reasonable than some other services. The vehicle was clean, and big enough for us and our bags. Our driver, Francisco, was courteous, punctual, and drove safely. It was very easy to book the service online, with transparent pricing. It is possible to pay for the whole ride, including tip, in advance. Communication is good, with email to document the scheduled ride and pricing. Text notifications are also in place to confirm when your ride is 24 hours away and again when the driver is en route. It was also possible to text with our driver when it was time for us to meet up at the airport. All in all, I would certainly use this company again!

This company, and Jefferson specifically, saved our Christmas! My mom and stepdad were trapped at…read moreO'hare airport due to bad weather and missed their connecting flight. This company arranged to pick them up and drove them 5 HOURS to Kentucky with a winter storm on the way! I'll always be forever grateful.

Very disappointed with the cleanliness of the limo upon pickup. We were picked up on time at 10pm…read morebut there were dirty napkins stuffed in used glasses, warm leftover beers and an open half empty water bottle. Complained to management, waited four days but never got a response. Will not use this company again.

From the owner: Thanks for stopping by Elgin Limo Service! We are proud to offer you a wide selection of options,…read morecovering our service packages, fleet details, and booking information. Whether you need personal service for yourself, or for a large group, we have the capability to see you where you need to go and back in style and comfort. About Us We are a locally owned and operated company that strives to deliver the Elgin area with a service like no other. Offering a wide variety of customizable packages to suit your needs. With a long standing history with the city, we aim to deliver a service that fits with the characteristics that make this a great place to live.

Great service! Drivers always early or on time, they service all of IL and neighboring states, and…read morehave a great system for when you land at the airport!

Great service!! Will definitely use again. Very punctual and clean vehicles. Driver was friendlyread more

My experience is probably between a 3 and a 4. I utilized this service for wedding day…read moretransportation. I discovered the company by reaching out to several vendors on Yelp. For what I was looking for, they offered the best pricing, and I assumed they would know the area as their office was close to our destinations. Over the phone for the booking, I felt like they took a lot of notes for the details/requests. I had a couple of things that did cause some frustration. 1. Multiple charges to my credit card. (They accidentally charged me for each quote instead of the final amount) It took several calls and emails to get them to refund the overcharge payment. 2. Upon booking, I was given one driver's contact information. As I was trying to organize wedding guests, I provided the original driver contact information to guests. A different driver called me the day of the event. It didn't appear that he received all of the notes for the event. As I was in the midst of being busy with wedding prep, my maid of honor took control to get everything/everyone organized . Another positive: The car we booked was the car received. The car was clean, and everyone got to/from the event safely. Driver was friendly.

We used this company Christmas Eve for a lights tour and it was AMAZING! Our driver was Robert and…read morehe mapped out the entire route, gave us an aux cord to play our music and was so nice!! It definitely exceeded our expectations!!

SAFER Friendly Drivers…read moreGood Service Clean Just like family Worth the ride Feel at home

I was very happy with my booking and service through Suburban Rides. I was comparing responses and…read moreprices among a few town car companies and in the end went with SR due to their pricing & service exemplified. On the morning of my very early pick-up, I had scheduled 5am but it ended up being about 5:15 am as the driver had issues finding my office. I ended up walking to the main street to help him in finding me. He played classical music on the way there which in turn made me feel classy. He also chatted quite a bit which I can appreciate most of the time but for whatever reason that morning, I just wanted to kind of zone out in my solitude. Either way, I was pleased for the most part and would book Suburban Rides again for an airport trip.