Day 60 of our 100 day Princess for one day Tour. Arrive surprisingly early and hope for a dinner in the hotel. Despite they prominently advertise the Clash Restaurant on their website: it does not exist.
Nor does parking, or the twin rooms we reserved, or towels in our room. My wife and I had one floor mat and one hand towel to share.
That aside, the non smoking room was previously occupied by a smoker - yuk. We tried to change, no luck. We had two new staff who had never met. They were hesitate to share one double bed. A twin room - two separate beds - was reserved for them, but not available.
I mentioned that we had cancelled one room. Despite the strong language of the cancel policy on their website we had to pay the room. I tried to heal the tense situation in the staff by getting our canceled (and prepaid) room - no luck. They said they will refund me €10 for a room I had prepaid with €100 - as I could not get it. Great business model.
I gave notice to our headquarter not to book this hotel again. Why two stars then? The hotel is actually quite stylish. Everything else deserves zero stars. Do not book this hotel. read more