Not going to lie, visiting one's Social Security office can be a bit of a hair raising experience…read more Lots of people, security at the door, tense, confusing, paperwork ridden, exhausting. It is what it is. Toshima at the front when I first walk in made my two visits to the SS here on Buffalo a 4-star experience. Having to go twice on behalf of a family member and sorting out their mountainous pile of medical paperwork to properly file SSDI for them, I am already overwhelmed before I even walk thru the door. But when I do, Toshima is at the first window kind of hollering at folks walking in and asking "do you have an appointment?" He is a super nice guy, you can just tell, despite him hollering at you thru the plastic partition from behind his desk. He is quick to help and offer advice without attitude or tone. Clearly there is a lot of reason for an employee at an SS office to be short tempered or at the end of their rope, but Toshima is real, measured, human. In the sea of confusion surrounding all that I was addressing, Toshima was clearly knowledgeable, experienced, trying to move my process along and doing what he can to make sure I have everything in order that they requested, thus why I was there to begin with. He interacted with me in a way that made the SS office seem "human" if that makes sense. He does not want you to waste your time or their time. He might be a unicorn in the whole experience, but again, he is worthy of making my experience a 4-star event. So yeah, my first Yelp review of a Social Security office and hopefully my last, but Toshima warrants a shout out in exceeding my expectations that were super low prior to walking in.

A third one-star rating with nothing good to say! The best I have to say is DEFUND THEM due to…read moregross incompetence, very poor customer service, in my experiences with them. The Bottom Line Upfront (BLUF) is that this office consistently demonstrates significant incompetence and urgently needs to overhaul its customer service, particularly in communications and process improvement. More specifically; 1. They don't answer the phone and it's a frustrating joke to try and call them. 2. They don't return phone calls either except once in my experience of calling them more times than I counted - on the order of 50 times. 3. They make demands while holding your money hostage in their letters of what you "Must Do" to get your own money! 4. There is zero-point zero customer service - just an attitude of what you "must do" to meet their process/requirements to get the money they have collected from you for 48 years. 5. Everything is your fault for not being an expert at their process. The latest insult is demanding what I must do by April 25th, 2026, in returning their forms SSA 827 and SSA 8240. See attached pictures of SSA instructions of what I "Must Do" dated March 25, 2026. These forms were completed on April 5th (see attached pictures with my SSN redacted (glad I kept copies-knowing this would happen with this office. These forms were mailed back on April 6th from the main post office off Sunset to expediate delivery. Then 8 days later I get a notice saying they did not receive my forms! Then they sent the same notice to lawyer's office. Then my lawyer's office sent me a notice that I need to submit the forms - LOL!!! So, I am submitting the forms here for the public to see I submitted on time. And of course, I submitted to my attorney's office before the deadline. Will the SSA step into their power and admit they did not check their mail or inboxes, or is it the post office's failure to deliver the mail or my fault for paying into a grossly incompetent system for 48 years? IMO, the SSA is just a government insurance fraud/ government jobs program cloaked as a human services support system. So, what now SSA? Who is at fault here and how does this get owned? Perhaps, I "Must do" something per all your letters. Sincerely, my hope, rather my great hope, is that your office greatly improve. For the future generations - I would recommend you never pay one penny into this SSA Government jobs program and their buildings. The SSA is a fine example of another Government program that tell the people funding them what the rules are and then dictate what you pay and how much you get, when you get it and what you "must do" to get it (that statement is in their every letter and sometimes multiple times), and what your bennies are! Let the people invest their own money, their way- let them own their money and invest same. DEFUND THE SSA. In a word, my experience with the SSA has been an "aweful".

I was a walk in today for death benefits for my late husband. I waited about 45min and was called…read moreto Eric's window. He said nobody was in to help me and I need an appointment. Then he said hold on . He came back and sent me to Flo. She was able to help me and gave me even more help information! Eric and Flo were extremely accommodating! I really appreciate them!

I had a much better experience than I expected at the Social Security office. I had been trying to…read moreget clear information online about whether I could be seen without an appointment, but it was honestly confusing and inconsistent. I decided to just take my chances and go in and I'm really glad I did. When I arrived, security directed me to check in at the kiosk. I entered my information and was given a ticket, which immediately reassured me that I would be seen. That alone made my day. The wait time was about 1.5 hours, which I think is completely reasonable considering I didn't have an appointment. I came prepared for that, so it wasn't an issue. I don't remember the name of the gentleman at window 3, but he was so nice, professional, and helpful. He made the process smooth and answered my questions without making me feel rushed. I know this office gets a lot of negative reviews about customer service, but my experience was positive. I was there just to submit paperwork, and everything went smoothly.

It's truly humbling to come across a staff member who genuinely cares and goes the extra mile to…read moremake sure you don't leave without being helped--unless there's absolutely nothing more they can do. I was assisting a client with obtaining her benefits that had been sent to the Treasury, and after visiting multiple Social Security offices, we kept being told we were at the wrong location or that documents hadn't been received. It was a frustrating process, to say the least. Finally, we met someone who truly paid attention and recognized that my client needed help. He did everything he could to make sure she received her money, and that meant a lot. A big thank you to the gentleman at table 1 who helped her on 5/1 around 3:00 pm. Your kindness and dedication did not go unnoticed.

Rude , need English speaking interviewers. I couldn't understand the Nigeria dialect that made it…read morevery difficult to conduct any personal business.

Hey yall! I always fly for work. Today, I got to TSA, & guess what, I went thru the monitor once,…read morethen tsa told me to take off my Uggs cuz they got flagged, in which first tsa told me to leave them on. After I took them off, I noticed the tsa employee didn't put them in a box, just let my nice brand new Uggs go thru the security, and guess what? After I got my Uggs back, they were STAINED! Ruined my entire trip! I complained immediately. Only 1 lady out of 3 tsa people took it serious and went and got a manager not a supervisor! The other tsa people were negligent. As well as the guy who put my brand new Uggs through their machine alone, he didn't even lay them down on their side in a bin!!! Resulting in the LED curtain straining them with blue chalk all over my Uggs, which are brown sheep skin. I wanted to wear these for my trip and now they're ruined. Due to them. The manager who came over, Jefferson, was also being negligent in his bad behavior, very defensive and sloppy then he tightened up when I checked his attitude!!! He then gave me the run down on how to complain and what will happen after I complain! He said they will check cameras and reimburse you for them! Gosh! After that I complained on the TSA website immediately! I got a response that I have to now file a claim, and it's 5-6 pages long where I gotta provide all these docs which I will do tonight! Good thing u can email the claim! They better not play me!!! Some ppl wanna stay fresh when traveling! This is totally unacceptable TSA!!!

Las Vegas airport was quick and easy! Very friendly when I needed guidance! Busy but quickread more

Easy Peasy to register my car and get a Driver History Report…read more All done within 5 mins at the kiosk(they have 2). Be patient with the folks in front of you who get all kind of confused with the machine. LOL. It's not that difficult. Trust me. It's like using an ATM. My go to for DMV needs. Located West Flamingo and Cimmaron. NW side of road

"There is nothing permanent except change." Heraclitus…read more Many many years later we are back at the Department of Motor Vehicles. After the COVID Pandemic all has changed in the world. Remember to "do" anything at the DMV you need an appointment. You can make this said appointment on line or in person. Today we are coming to this place to get a drivers license. As time passes our children grow into adulthood and we take baby steps to let them get out into the world. Here we go again with the driver's license test. As you walk in the building the new system the DMV has incorporated works. Having an appointment ensures accurate service most of the time. For those going for the permit they offer a wonderful space that is enclosed for concentrating. The testing room is all computerized. It's a multiple choice test that you truly have to study for. The state of Nevada is one of the hardest places to get your license. The state has no room for failure. Study study study for the written test and the driving portion. If at first you don't succeed, try and keep trying. Never give up. When Connor, did not pass the driving instructor was very compassionate about educating him on what he did wrong. They want drivings that are going to follow the traffic laws and be great citizens at driving. Come prepared and make sure your car is ready and safe for the road test. Make sure and have an appointment and be patient . Let's do the DMV!

Had to come down to update some information on my part the staff was very friendly and helpful with…read moreany questions that I had at the time of my appointment. I've never had a bad experience here at Pers. The only thing I can say they might need to improve on is that there were two missing titles in the ceiling.

I've been here a couple of times to take care of business matters. Once with an appointment…read more(required to see a counselor) and once walk in (matters of which no appt. is required). The time we were here with an appointment we were seen within minutes of our appointment time. Service was very good; had all of our questions answered; and the process thoroughly explained to us. The second visit we also received very good customer service. I've called many times (with many questions) and sometimes can get through to speak with a representative within a couple of minutes, while other times I'm on hold with several people ahead of me (approx. 10 minute wait when that happens). The second time we were there, a couple was there before us and had been waiting approx. 45 minutes (overheard their conversation; for something in which no appt. is required) and they were getting frustrated with waiting. The lady at the counter apologized and said that phone calls receive priority and once the incoming calls subside, a rep can help them. A couple of minutes later they were seen. I thought that was odd protocol. Typically it's the other way around (walk ins first). We also waited approximately 45 minutes for assistance. I would have liked to have made an appointment for the services we needed, but it felt no different than waiting to see a doctor, so we just played on our cell phones to pass the time. Once we were seen, the transaction went smoothly as we had brought everything we needed to submit. So far my transactions with PERS I've received professional and efficient service.

Best DMV experience ever!! I just relocated from Ohio where DMV lines are long and draining. We…read moresetup our appointment on line, brought all the necessary documentation and both my husband and I received our paperwork for our new drivers license along with registering our vehicle and getting tags under an hour. The agent that assisted me was very kind, explained all the steps(sorry I don't have his name). It was a pleasant anxiety free experience!!

I needed to take my drivers license test and the soonest appointment i could book was at this…read morelocation versus the nearest location for me which would be henderson- henderson DMV appointments are booked until end of february. Sahara is also booked until end of February - i will explain at the end how to get a sooner appointment. Arrived as scheduled - no lines and i was in the drivers seat taking my drivers test within 30 min. YES, i passed! Yeehaw! Test was clear, my tester was very nice and made me comfortable. Tips: Go online daily, multiple times a day as appointments open up due to cancellations, etc. and if u have the flexibility you may be in luck. I looked constantly everyday several times a day and i was able to score an appointment 3 days out - NO joke. Check online as often as possible! Sahara DMV seems to me more relaxed and not as crowded, office is much bigger as well so not so crowded if u have a wait.

My severely disabled family member wandered away and got lost…read more On Christmas Eve, officers we're looking for him. Happily, we found this vulnerable young man, safe and unharmed. I am sorry they are not able to be home with their families, but I very much appreciate their help

One of my neighbors unfortunately were broken into today and the Henderson Police showed up right…read moreaway! They were knocking on people's doors asking for Ring camera photos/video and even gave us a police card with the report number before they left. Huge shout out to them and their service!! After living in and working in other parts of the valley, I can attest that this is a huge improvement and I feel much safer living in Henderson! Thank you!

Very helpful the last time we were there. Things had change, so the cworker helped us step by step.read more

A very outdated and archaic system that refuses to use modern technology in order to deal fairly ,…read morewith no custodial ex - spouses , my to be owed over $25,000 in, even though I provided supporting documentation proving otherwise they said they had to do an investigation so my wages were garnished, my license was threatened with suspension and a lien put against my vehicle, their answer to me after the investigation is over will compensate you for any damages, it was proven that my ex spouse was penalties were given to her for lying in an affidavit, the best interest of the child. My son was cited for not taking any action against her, after nine is still not complete and I still have a lien against my vehicle, when told I'm going to be going on Social Security, retirement, which would result in reduction of my child support they said that could take 6 months to a year to approve, I finally just cursed them and said you're just doing that just to make sure that your profitable, to me, Mr. this is a business

I really, really like all the services they provide. From the receptionist to the actual doctors,…read morethey are wonderful! Every location that worked with me has been a joy. They are attentive, respectful, mindful, thorough, and consistent. The psychiatrist I saw was willing to listen to my mental problems and I think June the therapist was a very sweet lady there to just listen which I can always appreciate. I really like the dentist I see. She and the assistants make me feel comfortable and they seem non judgemental. I have the nastiest teeth for a 32 year old. Tsk tsk on me. The substance abuse counselor, Mr. Felix was such a breath of fresh air. He went at my pace and we set realistic goals for my road to recovery. I will always choose their services over anyone else's except I'm in a program which means I have to see my program's psychiatrist only. Very good people and professional :)

Absolutely amazing service. The only downside is they're booked out because their care is so good…read morefor having L.A. Care... They are very kind and thorough and even giving out $15 gift cards for getting your physicals done. I very much appreciate this place and I'm so blessed to have found them.