I have been very critical of the SSA of late;however, I am humbled to retract all of it and give a…read moreHUGE shout out to Adjudicator Colleen for shinning her light and guiding the way to SSDI for me - I had been very frustrated with the whole Experience but she made every right as professional and frankly as a human being. One man's opinion says she should be in upper management and training others. Colleen did this as single individual in a very large organization and she moved a freekin mountain on her own!!! I retract everything negative I have said based on her personal and lone actions - thank you!! SSA - you have a winner on your team-

Waited 2 hours just for them to lie and say they already called my number at the scheduled time,…read morewhich they actually did not i was paying attention the entire time, sitting in the main room. The lady was very smug and rude. she was very smiley about it not caring at all whatsoever that they were actually the ones at fault in the situation. The security guards were extremely kind and sympathetic even though they obviously couldn't help. Please improve customer service.

I had a much better experience than I expected at the Social Security office. I had been trying to…read moreget clear information online about whether I could be seen without an appointment, but it was honestly confusing and inconsistent. I decided to just take my chances and go in and I'm really glad I did. When I arrived, security directed me to check in at the kiosk. I entered my information and was given a ticket, which immediately reassured me that I would be seen. That alone made my day. The wait time was about 1.5 hours, which I think is completely reasonable considering I didn't have an appointment. I came prepared for that, so it wasn't an issue. I don't remember the name of the gentleman at window 3, but he was so nice, professional, and helpful. He made the process smooth and answered my questions without making me feel rushed. I know this office gets a lot of negative reviews about customer service, but my experience was positive. I was there just to submit paperwork, and everything went smoothly.

The wait is long, an old man had to use the men's bathroom but it was locked, someone asked…read moreSecurity about it and he said that it was being worked on. The old man kept knocking on the door and security didn't say anything. The security got up and walked past the guy not saying anything. The old man was told to use the women's bathroom and he would stand watch. As the person was standing watch, the security walked by again and said that the men's bathroom was being worked on. Out of Order signs do exist.... * appointment for a replacement SS Card was at 12pm, wasn't called until 1:23pm and I was done with my appointment in 2 minutes. They should really prioritize quick visits vs 30+ minute visits...

I was ther on monday I got a number they call me…read more I got miss Kacey She was very very cool very nice very professional after she told me wht to bring to fix my problam I bring it next day drop it off then the next. Day she call me and say problam solve Thank u miss Kacey

10am appointment. Arrived at 9am, 150 people in front of me. I expect to wait 3 hours but there…read morearen't enough seats for everyone. This scheduling system is horrible & it's a health hazard. It also shares the office space. I just don't get how The Social Security Office is not equipped for the amount of people they schedule. The Summerlin Office is much more organized. Don't come here if you don't have to. This is the NLV location on Simmons.

This was actually a decent TSA experience…read more I remember getting through the line pretty quickly and the staff being pleasant. I've definitely been through some crappy TSA experiences, and this one actually rates pretty high on the list!

I had heard about the new pilot program called gateside by TSA that would allow non ticket holders…read morepassage through security if they had a known traveler number and met whatever requirements were required. It just so happened that I needed to be at Harry Reid this evening to see someone off, so three days ago I applied and got an email That my application was received. I never got a message/email on my dashboard indicating approval or disapproval.... Just electronic crickets . So when I got to the airport, my companion checked through precheck as usual, I asked the screener... not only had he never heard of the program , but he said gate passes are issued by the airlines not TSA. Obviously the word didn't get out and perhaps the approval process needs to be done tuned. Of course the chat bot I checked with when I got home was no help either Sigh..... what a disappointment

Carla at the DMV on Flamingo and Durango is exceptional. In a place where people often arrive…read morestressed and frustrated, Carla chose kindness, patience, and genuine humanity. Those qualities cannot be taught. They come from character, and Carla demonstrated them from the moment she helped me. I was holding my autistic daughter throughout our visit, and Carla immediately made the entire experience feel manageable. Carla treated us with dignity, compassion, and respect, never making us feel rushed or like an inconvenience. As a parent, those moments matter more than people realize. Carla is exactly the kind of employee every DMV hopes to have representing its office. Carla reflects the very best of public service through her professionalism, integrity, empathy, and willingness to go above and beyond for the people she serves. Employees like Carla restore confidence in government service because they remind us that humanity still exists. Carla, thank you for making what is often a stressful experience into one that my family will remember with gratitude. You are an incredible asset to the DMV, and I sincerely hope your leadership recognizes the difference you make every day. May God continue to bless you, your family, your career, and everyone connected to you. The world needs more people like Carla.

"There is nothing permanent except change." Heraclitus…read more Many many years later we are back at the Department of Motor Vehicles. After the COVID Pandemic all has changed in the world. Remember to "do" anything at the DMV you need an appointment. You can make this said appointment on line or in person. Today we are coming to this place to get a drivers license. As time passes our children grow into adulthood and we take baby steps to let them get out into the world. Here we go again with the driver's license test. As you walk in the building the new system the DMV has incorporated works. Having an appointment ensures accurate service most of the time. For those going for the permit they offer a wonderful space that is enclosed for concentrating. The testing room is all computerized. It's a multiple choice test that you truly have to study for. The state of Nevada is one of the hardest places to get your license. The state has no room for failure. Study study study for the written test and the driving portion. If at first you don't succeed, try and keep trying. Never give up. When Connor, did not pass the driving instructor was very compassionate about educating him on what he did wrong. They want drivings that are going to follow the traffic laws and be great citizens at driving. Come prepared and make sure your car is ready and safe for the road test. Make sure and have an appointment and be patient . Let's do the DMV!

Had to come down to update some information on my part the staff was very friendly and helpful with…read moreany questions that I had at the time of my appointment. I've never had a bad experience here at Pers. The only thing I can say they might need to improve on is that there were two missing titles in the ceiling.

I've been here a couple of times to take care of business matters. Once with an appointment…read more(required to see a counselor) and once walk in (matters of which no appt. is required). The time we were here with an appointment we were seen within minutes of our appointment time. Service was very good; had all of our questions answered; and the process thoroughly explained to us. The second visit we also received very good customer service. I've called many times (with many questions) and sometimes can get through to speak with a representative within a couple of minutes, while other times I'm on hold with several people ahead of me (approx. 10 minute wait when that happens). The second time we were there, a couple was there before us and had been waiting approx. 45 minutes (overheard their conversation; for something in which no appt. is required) and they were getting frustrated with waiting. The lady at the counter apologized and said that phone calls receive priority and once the incoming calls subside, a rep can help them. A couple of minutes later they were seen. I thought that was odd protocol. Typically it's the other way around (walk ins first). We also waited approximately 45 minutes for assistance. I would have liked to have made an appointment for the services we needed, but it felt no different than waiting to see a doctor, so we just played on our cell phones to pass the time. Once we were seen, the transaction went smoothly as we had brought everything we needed to submit. So far my transactions with PERS I've received professional and efficient service.

Really fast service compared to other dmvs. Lots of good vibes. This for the e Sahararead more

No customer service I had all the paperwork…read more And had an appointment They wouldn't help

One of my neighbors unfortunately were broken into today and the Henderson Police showed up right…read moreaway! They were knocking on people's doors asking for Ring camera photos/video and even gave us a police card with the report number before they left. Huge shout out to them and their service!! After living in and working in other parts of the valley, I can attest that this is a huge improvement and I feel much safer living in Henderson! Thank you!

My severely disabled family member wandered away and got lost…read more On Christmas Eve, officers we're looking for him. Happily, we found this vulnerable young man, safe and unharmed. I am sorry they are not able to be home with their families, but I very much appreciate their help

i have been dealing with " child support division " in the state of nevada for 30 years and they…read morehave done absolutely nothing ... i have provided the fathers physical address .. his phone # all social media profiles and to this date 6/2026 .. and i have done everything but call the president... i've done " all their footwork" " & still nothing !!!! its utterly discusting !!! any advise from anybody ... i would appreciate that !!!

Very helpful the last time we were there. Things had change, so the cworker helped us step by step.read more

I can't say ANYTHING negative about this place. I'm a white woman who needed lots of help with…read moreeverything and Chinatown was there for me at my lowest. Leo, Alvin, Jordyn in BH and the Dental Department have exceeded my expectations with the kindness and care they extend to myself...and I know for sure other patients. I will forever be grateful for finding this gem of a place. It's difficult to find good care and this is exceptional.

I really, really like all the services they provide. From the receptionist to the actual doctors,…read morethey are wonderful! Every location that worked with me has been a joy. They are attentive, respectful, mindful, thorough, and consistent. The psychiatrist I saw was willing to listen to my mental problems and I think June the therapist was a very sweet lady there to just listen which I can always appreciate. I really like the dentist I see. She and the assistants make me feel comfortable and they seem non judgemental. I have the nastiest teeth for a 32 year old. Tsk tsk on me. The substance abuse counselor, Mr. Felix was such a breath of fresh air. He went at my pace and we set realistic goals for my road to recovery. I will always choose their services over anyone else's except I'm in a program which means I have to see my program's psychiatrist only. Very good people and professional :)