Not going to lie, visiting one's Social Security office can be a bit of a hair raising experience…read more Lots of people, security at the door, tense, confusing, paperwork ridden, exhausting. It is what it is. Toshima at the front when I first walk in made my two visits to the SS here on Buffalo a 4-star experience. Having to go twice on behalf of a family member and sorting out their mountainous pile of medical paperwork to properly file SSDI for them, I am already overwhelmed before I even walk thru the door. But when I do, Toshima is at the first window kind of hollering at folks walking in and asking "do you have an appointment?" He is a super nice guy, you can just tell, despite him hollering at you thru the plastic partition from behind his desk. He is quick to help and offer advice without attitude or tone. Clearly there is a lot of reason for an employee at an SS office to be short tempered or at the end of their rope, but Toshima is real, measured, human. In the sea of confusion surrounding all that I was addressing, Toshima was clearly knowledgeable, experienced, trying to move my process along and doing what he can to make sure I have everything in order that they requested, thus why I was there to begin with. He interacted with me in a way that made the SS office seem "human" if that makes sense. He does not want you to waste your time or their time. He might be a unicorn in the whole experience, but again, he is worthy of making my experience a 4-star event. So yeah, my first Yelp review of a Social Security office and hopefully my last, but Toshima warrants a shout out in exceeding my expectations that were super low prior to walking in.

from the manager to the employee, they do not know how to say please we're asking you to do…read moresomething or asking for a document THE MAN. You feel like a criminal like I do not deserve to be spoken with manners.

I had a much better experience than I expected at the Social Security office. I had been trying to…read moreget clear information online about whether I could be seen without an appointment, but it was honestly confusing and inconsistent. I decided to just take my chances and go in and I'm really glad I did. When I arrived, security directed me to check in at the kiosk. I entered my information and was given a ticket, which immediately reassured me that I would be seen. That alone made my day. The wait time was about 1.5 hours, which I think is completely reasonable considering I didn't have an appointment. I came prepared for that, so it wasn't an issue. I don't remember the name of the gentleman at window 3, but he was so nice, professional, and helpful. He made the process smooth and answered my questions without making me feel rushed. I know this office gets a lot of negative reviews about customer service, but my experience was positive. I was there just to submit paperwork, and everything went smoothly.

The wait is long, an old man had to use the men's bathroom but it was locked, someone asked…read moreSecurity about it and he said that it was being worked on. The old man kept knocking on the door and security didn't say anything. The security got up and walked past the guy not saying anything. The old man was told to use the women's bathroom and he would stand watch. As the person was standing watch, the security walked by again and said that the men's bathroom was being worked on. Out of Order signs do exist.... * appointment for a replacement SS Card was at 12pm, wasn't called until 1:23pm and I was done with my appointment in 2 minutes. They should really prioritize quick visits vs 30+ minute visits...

It's truly humbling to come across a staff member who genuinely cares and goes the extra mile to…read moremake sure you don't leave without being helped--unless there's absolutely nothing more they can do. I was assisting a client with obtaining her benefits that had been sent to the Treasury, and after visiting multiple Social Security offices, we kept being told we were at the wrong location or that documents hadn't been received. It was a frustrating process, to say the least. Finally, we met someone who truly paid attention and recognized that my client needed help. He did everything he could to make sure she received her money, and that meant a lot. A big thank you to the gentleman at table 1 who helped her on 5/1 around 3:00 pm. Your kindness and dedication did not go unnoticed.

This has got to be the most dreadful, disinterested in assisting the public, unprofessional place…read morein government, ever. The unhappy "representatives" behind the windows project by their words and actions that they have zero desire to actually help social security recipients. My question as to what information exactly to put into a letter requiring me to verify other benefits was anwered with, "You just told me what you had! You just put that in there."

One of your staff was very rude. A male employee snatched my daughter's ID from my hand and handed…read moreit to her, which caused her a lot of distress as she has ADHD later. I didn't make a scene (I work in corrections so I knew exactly how to put him in his place). She ended up losing her ID because of his hostile behavior. I want a refund for the ID fee. Your staff needs to mind their own business next time. We were rushing so we didn't have a chance to get his name, but I will come back. I remember his face.

Hey yall! I always fly for work. Today, I got to TSA, & guess what, I went thru the monitor once,…read morethen tsa told me to take off my Uggs cuz they got flagged, in which first tsa told me to leave them on. After I took them off, I noticed the tsa employee didn't put them in a box, just let my nice brand new Uggs go thru the security, and guess what? After I got my Uggs back, they were STAINED! Ruined my entire trip! I complained immediately. Only 1 lady out of 3 tsa people took it serious and went and got a manager not a supervisor! The other tsa people were negligent. As well as the guy who put my brand new Uggs through their machine alone, he didn't even lay them down on their side in a bin!!! Resulting in the LED curtain straining them with blue chalk all over my Uggs, which are brown sheep skin. I wanted to wear these for my trip and now they're ruined. Due to them. The manager who came over, Jefferson, was also being negligent in his bad behavior, very defensive and sloppy then he tightened up when I checked his attitude!!! He then gave me the run down on how to complain and what will happen after I complain! He said they will check cameras and reimburse you for them! Gosh! After that I complained on the TSA website immediately! I got a response that I have to now file a claim, and it's 5-6 pages long where I gotta provide all these docs which I will do tonight! Good thing u can email the claim! They better not play me!!! Some ppl wanna stay fresh when traveling! This is totally unacceptable TSA!!!

Easy Peasy to register my car and get a Driver History Report…read more All done within 5 mins at the kiosk(they have 2). Be patient with the folks in front of you who get all kind of confused with the machine. LOL. It's not that difficult. Trust me. It's like using an ATM. My go to for DMV needs. Located West Flamingo and Cimmaron. NW side of road

"There is nothing permanent except change." Heraclitus…read more Many many years later we are back at the Department of Motor Vehicles. After the COVID Pandemic all has changed in the world. Remember to "do" anything at the DMV you need an appointment. You can make this said appointment on line or in person. Today we are coming to this place to get a drivers license. As time passes our children grow into adulthood and we take baby steps to let them get out into the world. Here we go again with the driver's license test. As you walk in the building the new system the DMV has incorporated works. Having an appointment ensures accurate service most of the time. For those going for the permit they offer a wonderful space that is enclosed for concentrating. The testing room is all computerized. It's a multiple choice test that you truly have to study for. The state of Nevada is one of the hardest places to get your license. The state has no room for failure. Study study study for the written test and the driving portion. If at first you don't succeed, try and keep trying. Never give up. When Connor, did not pass the driving instructor was very compassionate about educating him on what he did wrong. They want drivings that are going to follow the traffic laws and be great citizens at driving. Come prepared and make sure your car is ready and safe for the road test. Make sure and have an appointment and be patient . Let's do the DMV!

Had to come down to update some information on my part the staff was very friendly and helpful with…read moreany questions that I had at the time of my appointment. I've never had a bad experience here at Pers. The only thing I can say they might need to improve on is that there were two missing titles in the ceiling.

I've been here a couple of times to take care of business matters. Once with an appointment…read more(required to see a counselor) and once walk in (matters of which no appt. is required). The time we were here with an appointment we were seen within minutes of our appointment time. Service was very good; had all of our questions answered; and the process thoroughly explained to us. The second visit we also received very good customer service. I've called many times (with many questions) and sometimes can get through to speak with a representative within a couple of minutes, while other times I'm on hold with several people ahead of me (approx. 10 minute wait when that happens). The second time we were there, a couple was there before us and had been waiting approx. 45 minutes (overheard their conversation; for something in which no appt. is required) and they were getting frustrated with waiting. The lady at the counter apologized and said that phone calls receive priority and once the incoming calls subside, a rep can help them. A couple of minutes later they were seen. I thought that was odd protocol. Typically it's the other way around (walk ins first). We also waited approximately 45 minutes for assistance. I would have liked to have made an appointment for the services we needed, but it felt no different than waiting to see a doctor, so we just played on our cell phones to pass the time. Once we were seen, the transaction went smoothly as we had brought everything we needed to submit. So far my transactions with PERS I've received professional and efficient service.

Best DMV experience ever!! I just relocated from Ohio where DMV lines are long and draining. We…read moresetup our appointment on line, brought all the necessary documentation and both my husband and I received our paperwork for our new drivers license along with registering our vehicle and getting tags under an hour. The agent that assisted me was very kind, explained all the steps(sorry I don't have his name). It was a pleasant anxiety free experience!!

The manager at the bistro at the sahara dmv her name is Silvia was extremely rude and obnoxious. I…read moreput my hand out as I was waiting for the food she screamed at me that I was being rude to the handicapped employee she said I was being disrepecful and I asked for my money back and she would not give it back and went back in to get the business license she called security on me. She spoke in a loud and obnoxious manner.

A minor accident, my fault. I was very nervous. The officers at the scene were very professional…read moreand calming for my nervous feeling. I'm 86 and concerned about my driving. This was the only accident I've ever had that was my fault. I was treated with respect. They are a real fine bunch and greatly appreciated by me. We do need them.

One of my neighbors unfortunately were broken into today and the Henderson Police showed up right…read moreaway! They were knocking on people's doors asking for Ring camera photos/video and even gave us a police card with the report number before they left. Huge shout out to them and their service!! After living in and working in other parts of the valley, I can attest that this is a huge improvement and I feel much safer living in Henderson! Thank you!

If you do what your supposed to as a parent then walking into this place aint so bad!…read more Ive recieved some of the best advice and help EVER from here (my life got drastically easier) with this offices help! Never a bad experience here they can assist you with just about anything and information is all over the walls. If over the phone seems a little lengthy, coming here is acutally a decent idea (fair wait times, plenty seats, TVs, information books). Its a well maintained facility, cleanly for most part. Solid security, plenty of help available on the inside. Walk-ins allowed (have questions and issues ready to ask at the desk). Pamphlets and information all over for proper guidance and easy to talk to personnel working inside. Grateful for my case Mng Ms Hardy. Calm, easy going and efficient. Not a better person in there to work with, definitely will help you get on track. With good help you feel empowered, you get those vibes with Ms Hardy. 5 stars for me for sure

i have been dealing with " child support division " in the state of nevada for 30 years and they…read morehave done absolutely nothing ... i have provided the fathers physical address .. his phone # all social media profiles and to this date 6/2026 .. and i have done everything but call the president... i've done " all their footwork" " & still nothing !!!! its utterly discusting !!! any advise from anybody ... i would appreciate that !!!

I really, really like all the services they provide. From the receptionist to the actual doctors,…read morethey are wonderful! Every location that worked with me has been a joy. They are attentive, respectful, mindful, thorough, and consistent. The psychiatrist I saw was willing to listen to my mental problems and I think June the therapist was a very sweet lady there to just listen which I can always appreciate. I really like the dentist I see. She and the assistants make me feel comfortable and they seem non judgemental. I have the nastiest teeth for a 32 year old. Tsk tsk on me. The substance abuse counselor, Mr. Felix was such a breath of fresh air. He went at my pace and we set realistic goals for my road to recovery. I will always choose their services over anyone else's except I'm in a program which means I have to see my program's psychiatrist only. Very good people and professional :)

I can't say ANYTHING negative about this place. I'm a white woman who needed lots of help with…read moreeverything and Chinatown was there for me at my lowest. Leo, Alvin, Jordyn in BH and the Dental Department have exceeded my expectations with the kindness and care they extend to myself...and I know for sure other patients. I will forever be grateful for finding this gem of a place. It's difficult to find good care and this is exceptional.