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New York, NY

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NY Alcohol Solutions

5.0 (1 review)
Open • 8:00 am - 9:00 pm

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14 years ago

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Mindful Care

Mindful Care

3.1(14 reviews)
2.5 mi•Midtown East

I've been seeing Nicholas Obertis at Mindful Care for about two years. After losing my insurance, I…read morewasn't able to see him for a while--but I was still taking the medication that he himself originally prescribed me. I just hadn't had an appointment because of the insurance gap, but I had enough medication left from previous fills and continued it consistently. When I finally scheduled an appointment again, they canceled it an hour before, claiming I needed to do a new intake since it had been over four months. It's extremely frustrating because if I had canceled last minute like that, they would've charged me a fee. Apparently, that rule only applies to patients. When I finally did get seen, Nicholas didn't listen. I explained that I had been taking my meds the entire time--the same medication he had originally prescribed. Despite that, he told me I had to basically start the whole process over, and reduced my dosage from 250 mg down to 25 mg. Unsurprisingly, I had a horrible month. My bipolar symptoms came back in full force. When I followed up and told him how badly I was struggling--including having intrusive thoughts--their response was: "Go to the ER." Anyone who has ever dealt with mental health issues knows how unhelpful that is. Sitting in an emergency room for hours when this could've been handled by my provider is not care--it's passing the buck. At my next appointment, the dose was slightly increased, but still nowhere near where it needed to be. I was still suffering. I tried reaching out to the office--which, by the way, is incredibly difficult to navigate--to get Nicholas's email. He had told me to contact him if anything came up. The front desk responded, "We don't give out personal emails." I wasn't asking for his personal email--I was asking for a way to contact my provider. The back and forth with the front desk went nowhere. Then Nicholas called me--but from a spam-labeled number, which obviously I didn't answer. He called again while I was at work and couldn't pick up. I emailed back explaining that, but the communication was already falling apart. I tried canceling my next appointment and--no surprise--it wasn't actually canceled. I had to email them five separate times before someone finally confirmed it was canceled. Eventually, a supervisor called me after seeing the string of emails. We had a 45-minute conversation where she told me she would follow up with Nicholas and get back to me later that day or the next. She never called me back. This is not how you treat patients, especially those dealing with serious mental health struggles. If you're looking for real mental health care, this is not the place. I've now been forced to start the exhausting and stressful process of finding a new provider in the middle of a mental health crisis that they made worse by not listening and not doing their jobs. Nicholas didn't listen. The front desk didn't listen. The supervisor didn't follow through. And the entire point of mental health care is to be heard. Instead, I'm spiraling--snapping at my kids over things like spilled milk, sobbing uncontrollably mid-workout, and feeling totally out of control of my emotions. I came here for care. I left worse than when I arrived. Long story short: I would never, ever recommend this place unless your mom works there--and even then, good luck.

I am a self pay patient which means that I pay entirely out of pocket and my insurance should never…read morebe involved. Mindful care over charged me $156.08 cents. I called to inquire about a refund and after over and hour on the phone of them saying that they cant give a refund they finally settled and said they would. Then a month later I check my bank account and they still have not issued a refund. I call my bank and they told me they never received it. Then I called mindful care and they say they sent the refund.... So I am just out $150 dollars. THEN I get a bill from my insurance company telling me I owe them over $500 in fees from Mindful Care. WHAT THE??? I am self pay so they should have never sent anything to my insurance???? I called and ask about this and they said they would figure it out, but after repeated calls for months they have not. I literally have had more psychological stress since becoming a patient here. Never go here! I would give zero stars if I could!

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NY Alcohol Solutions - psychologists - Updated October 2026

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