Responded quickly. Cleaned stove and chimney and helped me diagnose issue with stove. Thanks You!.read more

We had a wood insert installed and Joey and his helper were amazing! Very professional and every…read moredetail mattered. They were punctual and cleaned up when finished. We love the results and will be calling Joey for our yearly cleanings and any other work we may need. Highly recommend his services!!

Outstanding professional company Very pleased with Kozy Heat…read moreFireplaces Have used them several times

We have been using them since 2010 and they have always been honest and reliable. I just had them…read moreout again for a service call for a non working fireplace. They showed up on time, quickly assessed the problem and had it working in no time flat. A great local fireplace company.

Great service; very accommodating; extremely knowledgeable. They are my number one go to people for…read moremy fireplaces

We bought our fireplace insert / logs from Hearth and Home. Our builder also recommended them…read more - friendly staff - nice and quick service - made sure we were pleased with our purchase - ensured we understood our unit and how it would work Also, 2 years after the purchase, we added a blower and they were great to come out for install and set up. Our whole experience is 5 star rating.

Robert was prompt and upfront. He has great customer service and reasonable prices. My fireplace…read morelooked amazing after the good cleaning he did. I highly recommend Robert's service. Thank you!

Fair price for sweeping my chimney and adding a screen to keep out the sparrows in the Spring.read more

These guys are the best in town. Triston is excellent. We had our fireplace installed by Top Hat,…read moreand they did a terrible job, and couldn't fix it once our fireplace broke. So we called Godfrey. Triston diagnosed the problem immediately and ordered the part we needed. They had great communication the whole way, and were super organized. They did an excellent job overall. We are only working with them forever. And it cost less than $200! Our fireplace looks brand new and works great

Love our new gas log insert. Very helpful and knowledgeable staff. Especially enjoyed Tracey help…read moreduring entire process of selecting, ordering and install. Well informed and helpful installer. Highly recommend.

My fireplace would not stay lit so I called Northwest Chimney. They came out and turned my…read morefireplace on several times to watch it go out. They told me it was the thermocouple and since my fireplace company was no longer in business, they said they couldn't get a replacement and that I would need a new fireplace. They said they sold them. Charged me $175.00 for doing nothing except give me incorrect information. I called another company. They came out and cleaned my pilot light, charged me $125.00 and fireplace has worked perfectly ever since. I would advise against using this company.

I enjoyed my first experience with Northwest Chimney but my second year working with them was not…read morepleasant. They raised their prices significantly and proceeded to tell me I needed to spend $6,000 to fix my chimney, although the previous year they said everything was great. I recommend Ozark Chimney Co (on Angi's list) for chimney repair or Northwest Arkansas Chimney for a less expensive clean!!!

Greg went way,way out of his way to help me TRY to secure parts to replace my fireplace logs remote…read moreand sensor. Although he did not get the sale, he SOLD me on his customer service. We looked at numerous websites and we think we found a place that I can order from. Again, he doesn't get the sale. So, if you need info on fireplace logs that need attention I would highly recommend Greg at Jack Wills. Did mention I drove up from Fort Smith because no one there would help us with parts. They just wanted to sell a replacement log set.

Our Tropitone swivel rocker had a broken spring which was not covered by warranty. Greg obtained…read morethe necessary part for us and put it on for a nominal fee. Great customer service!