Rental unit in a great location and a reasonable rent rate…read more Unit had ongoing maintenance issues, active rat colony, and the property manager while generally responsive wouldn't always reply to maintenance issues, and didn't disclose the previous tenants also had issues with rats when I moved in my young children. Wouldn't re-rent with them and had to move my family out and elsewhere.

They manage the strata in my building. I am a renter not an owner. The building has significant…read morewater damage although not their fault. They will deny that there is any issue. People move in and out frequently. I have spent so much time and money on things that are beyond my control. If they would just remediate the building they could get nice long term clients.

If I could give zero stars I would. They never checked on our renters. I always had to follow up…read morewiht problems. Then we had one renter destroy our place even with our lower renter complaining. I paid 26 000 in damages. I complained and our lower suite complained and they did nothing until the place was destroyed. They were caught lying also saying they inspected the place but I found out they didnt, totally unprofessional.

I've been using Newport to manage our property for the past 8 years and have found them to be both…read morecourteous and professional in all our dealings.

Had a client's family in town for the weekend and they had a lot of on-demand needs and requests…read moreduring their stay in Victoria. Joanna and her team at Stargazer Lifestyle Services were the perfect help and know this town inside and out. For those needing day to day tasks handled and expert recommendations on where to go and see, reach out to them.

From the owner: Whatever you need, we're on it!…read more Rest easy knowing your properties, vehicles, projects, and tasks are being overseen with discretion and a perfectionist's eye. Since 2015, Stargazer has been assisting professionals and families in Victoria with everything from home checks, to project planning, event design, and day-to-day errands.

We have been using Victoria Prime for the past four years and find their services exceptional, and…read moretheir properties clean, spacious, well maintained and well situated, close to all amenities. We have experienced no major issues during our stays. And minor problems have been resolved quickly and with little or no impact on our stays. Bravo to Ted and his team! We are looking forward to using their services again in the near future.

Service was great! All the information they gave was accurate. They were very helpful. We stayed in…read morea new building in downtown. We will certainly use this company in future again.

When first moved into my building in 2018 my experience with Proline and the building manager was…read moreamazing any issue that came up and there were few the concern was responded to in a very efficient manner but in the past 3 yrs since new management came in a person who has taken management education and recieved accreditation from business schools the management has been atrocious .. more set on getting accolades for herself than caring about the residents that live there the business schools taught her only to care about making money for proline and not looking after the residences.. the building manager did her best but only could do what was approved by upper management

The worst property managers I have ever dealt with. Our water has an issue and they are unwilling…read moreto fix it or even inform the other tenants of the actual problem. They have purposely avoided testing the building in any logical way. The just sent us a letter stating that they are not doing anything about it since it "seems" fine. They brought in another plumber who kept ignoring my requests to keep the hot water running. I had to ask him 3 times to keep it running and he kept turning it off after a couple minutes and saying it looked like there was some small stuff floating in it but that it looked fine. He and the super went to check the tanks, and said they'd come back up to check the water after I left it running for at least 15 minutes. At which time all sorts of crap comes out. They did NOT come back up and when asked why claimed that they had been at the door knocking for 5 minutes and I didn't let them in. I was sitting by the door waiting for over an hour. The time they quoted as knocking I was a few meters away and would absolutely have been able to hear them. The water needs to be tested in the stack and they have yet to test any other units in the stack even though they have claimed they have asked other tenants in the building to test their water as well. After running the hot water from any of our taps a black tar like substance starts to form on the water and starts sticking to everything, the tub, sinks, shower, our 20 month old baby before we noticed it. She cried as I had to scrub the material off of her since baby soaps didn't cut through it and you can't use heavy detergents on a baby. We've had three separate plumbers see the material coming out of the taps and have taken water samples, photos, and videos of the material coming out of the taps and forming on the surface. Proline keeps saying they will send the water quality reports from the plumbers who saw the materials and collected several samples, but they never do. Basically they are calling 2 adult tenants and 3 adult plumbers liars. Not only is there a black tar, a clear polymer film starts to form on the surface of the water in the sink. You can pull the strands up with your fingers and they look like snot. All the taps are new, the building is three years old and they have 2 broken hot water tanks that they are fighting with the manufacturer over because they don't want to pay for new ones, when they installed the wrong sized ones to begin with and want the manufacturer to replace them. But why would the manufacturer do that when they were not installed in a building of the appropriate size? In essence the building has been running one half working tank for 8 months now. We informed Proline in December of 2022 and not until January did they send someone out who after 5 minutes in the unit went downstairs to check the system while we were running the bath to collect a sample. He never came back as he ran into another plumbing company working on the hot water heaters. So they left without coming back to the unit. Our super told us that it was likely related to the hot water tanks but our unit they said was the only one affected, even though the hot water is moving unit to unit with the hot water recycling system pumping it around to keep it ready at each unit at all times. Eventually in late january the water seemed to clear up so we believed proline that it was the tank. It came back with a vengeance May 2023. It took them 2 weeks to start any action and when the plumbers came and got samples and sent them instruction on what to put into a letter to the other tenants in the stack. Proline didn't do anything with the request and again sat on it for another week until I called to get an update on the test. Test which they hadn't even gave permission to the plumbers to run at that stage. If you put a cloth over the drain or over the spouts they collect brown rings and circles from where the water passes through the cloth. I was able to speak to someone at Proline higher up and they actioned the request immediately, or so they said. From our understanding none of the other tenants who needed to be informed were. Proline has put our daughter's health at risk and who knows how many other families in this 70+ unit building are using tainted water that they don't know about. They also claimed they brought it up with strata, but when I spoke to a strata member who attends meetings they hadn't heard about any of this.

Defeating and curt…read more They also illegally took fees from my account, aside from the monthly strata fees, without my knowledge. When I found it, I received an unprofessional apology. I am currently fighting with them to return my funds so that I can pay them in a way that doesn't hurt me, financially.

after several years of a badly managed building , The new manager who came on site has been…read morenothing but exemplary of excellence! This building is now clean,quiet, well taken care of and the tenants are treated with respect and friendliness. Mr TP. gets gold stars from me and those who i talk with about our building.

If you ever want to have the best on site building manager who ,keeps the place looking clean, and…read moretidy, this place can not be beat! The manager is always friendly and every question is met with the most respect and considerate response! If you want safety and a great apt. with the knowledge that He will get the job done, we we could say more but there isnt enough cyber space!. He has an open door policy which means your needs will be met with efficiency and a friendly attitude.