I can't say enough good things about my ongoing experience with Brown Bros. When my partner and I moved in 8 years ago we had bad credit and told the manager so and he decided to give us a chance which most wouldn't have. We have had several on-site managers since then and each one has been kind, attentive and responded quickly to any issues we've had with our unit. The women that staff the downtown office are the same. Easy to talk to, understanding and always quick to help us. Our building is clean, quiet and all the other tenants keep to themselves but would open their door to you in a pinch. The first apartment I ever rented to when I was 21 was managed by Brown Bros. and now at 71 maybe my last but they are the management company I trust and they have never let me down once. I might have to move to an apartment building with an elevator because of arthritis but it will have to be managed by Brown Bros and that's that! Thanks especially to Tim and Drew! read more

They manage the strata in my building. I am a renter not an owner. The building has significant water damage although not their fault. They will deny that there is any issue. People move in and out frequently. I have spent so much time and money on things that are beyond my control. If they would just remediate the building they could get nice long term clients. read more

Rental unit in a great location and a reasonable rent rate. Unit had ongoing maintenance issues, active rat colony, and the property manager while generally responsive wouldn't always reply to maintenance issues, and didn't disclose the previous tenants also had issues with rats when I moved in my young children. Wouldn't re-rent with them and had to move my family out and elsewhere. read more

My 92 year old Mother has lived in one of their buildings for 27 years. It's a disgrace! Dirty rotting carpeting throughout the building. Her suite has a 25 year old fridge, which doesn't work very well(they won't replace it. Her stove is not working properly oven burns things on 250*. The carpeting in her suite needs replacing as well. I had to paint her cupboards as Brown Brothers refused to update her suite. They did update her bathroom but raised her rent. The outside has declined over the years! The fountain is an eyesore. Terrible property managers! read more

After being harassed over the phone by their building's manager for complaining to the office about extensive renovations the manager did not tell us about in fair and correct detail, they gave us the option to receive our deposit back through the mail. It's been two weeks since then and it still hasn't arrived, even though we paid it instantly through e-transfer. Really nice way to play with my money when I'm trying to avoid being homeless. This company is tacky and poorly managed, and after having been to several brown bro's buildings for viewings, their onsite building managers could stand to be better vetted; 4/5 have no manners and in some cases no boundaries, lacking in professionalism. Have had much better experiences with Pemberton Holmes and Randall North employees. Have not once been threatened by them during a walkthrough of ostensible penalty for partying or smoking, neither of which had I yet given an impression of, seeing as those viewings only last about ten minutes. Good way to scare off prospective renters! read more

Terrible. Maintenance issue unaddressed for almost 9 months. Strata manager has been ignoring me for the last 6 weeks. No update on pending maintenance issue and strata manager that ignores you and doesn't care to respond to emails. read more

Horrible at communicating with residents. If you work from home you will enjoy many nasty surprises during your work day. If there's a theft or a security issue in the building no one will notify you. They do nothing about disturbances to the peace, smokers. If you'd like to live in a building where they will rent to literally anyone this is the company for you. If it's not that important for you to have hot water laundry on a semi regular basis then sign up here. If you love silver fish bed bugs and carpet beetles, this is the rental company for you. read more

I am moving into an apartment managed by Brown Bros. After I paid the damage deposit, and before I move in, they send me a message saying they're doing construction on the suite's balcony, the day we move in, lasting for 18 weeks. They made no mention of this during the walkthrough, inspection, or interview. I know from the walkthrough the unit is empty this month. They could have started the construction weeks ago. Instead I get surprised by not having the amenities I expected. Very misleading and shady read more

No respect for anyone's time or money. Booked a viewing weeks in advance, called the day before to ensure we would get a chance to view the property (Took off work to commute from Vancouver to Victoria $190 in ferries) and they call once were already in Victoria to say, sorry we just rented it out. What an awful way to run a business. Do you think they care? Not one bit. read more

Went to view a house managed by brown bros recently. The place had been empty for a year but was absolutely filthy, as well as been riddled with black mould. I was shocked that they had no shame in showing the place to potential renters. The agent made a comment " we are still in the process of cleaning" . the floors were disgusting, the fridge had black gunk in every drawers, skirtings boards and ceiling yellow with damp, the whole place smelled awful, dead flies everywhere and cupboards riddled with toxic black mould...a legitimate health hazard. I will never rent nor would i ever recommend these people to any landlord for property management. Disgraceful. read more

Had a viewing scheduled, and they didn't show up?! Waited at the property 10 minutes then called them. After waiting 5 minutes to talk to the operator, then transferred to rentals. No answer and had to leave message. We ended up leaving the property without any viewing. Thanks Brown Brothers for wasting an hour of my time on a very busy day. Save yourself the time and trouble, don't do business with these idiots read more

For a company that keeps raising their rents yearly they offer very little in return for upgrades/quality of living residences. The building I'm currently stranded in is 1/3rd empty and for good reason. The building manager is in the wrong profession as she has next to no people skills and the building itself is average at best. The water situation here is nothing shy of pathetic as you take a huge risk every time you choose to shower. Anytime someone flushes a toilet etc. the water temperature changes drastically. That in itself can be tolerable if the hot water wasn't set to scolding hot (and this is NOT an exaggeration!) so I highly suggest bathing as a safer alternative. Overall this company would fair better if they sincerely cared as much as their front office staff seemingly does. I would not ever rent from them again unless I saw significant improvements done to their buildings to justify the rents they are asking. Not impressed whatsoever. read more

I had the displeasure of having to deal with one of their rental persons, Ellen Houndsome. Besides being rude, and unpleasant she made me feel unwelcome and like a number. I will never rent from Brown Bros again. read more