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Nutshack Group

4.0 (1 review)
Open • 9:00 am - 9:00 pm

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15 years ago

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Crackerjack Beachfront

Crackerjack Beachfront

3.4(9 reviews)
6.2 km
•$$

This place is getting better. Service is improving. The good food has also improved in quality…read more They have also opened the place up by opening up the rear wall of windows. Nice to breathe the fresh air and it makes the place have a so much nicer feel. View still astonishing obviously. There aren't many cafes with a beach/bay views in this area. There are obviously several factors to pick where to eat: view, menu, food tastiness, service. Currently this place is my favourite.

SO GLAD I DIDN'T WASTE MY MONEY!!!…read more We booked lunch today and drove 45 minutes to get there. Upon arrival, we were greeted (if you could even call it that) by a tanned, middle-aged woman who showed us to our table. After about five minutes, I overheard the man serving food/in the kitchen explaining to another diner that they were understaffed. Completely understandable -- these things happen. However, I would have thought the woman seating guests could have at least informed us of the situation upon arrival. Around 20 minutes passed, and we didn't receive so much as a glance, let alone a quick "We'll be with you shortly" or an apology for the wait. Absolutely no communication whatsoever. With the lunch service cut-off approaching and the need to find somewhere else to eat, we decided to leave. Rather than simply walking out, I went to the desk and politely said, "I know you're understaffed today, so we're going to leave it this time. Thanks." The woman didn't even look at me and simply replied, "Okay, yep, fine." I don't usually make a fuss or leave negative reviews, but I was genuinely flabbergasted by the complete lack of customer service and the woman's dismissive attitude. Being understaffed is understandable. Making customers feel completely ignored, failing to communicate, and then being dismissive when they politely explain why they're leaving is not. A little courtesy and basic communication would have gone a long way, especially considering we'd driven 45 minutes to dine here. Unfortunately, the experience left a very poor impression, and we certainly won't be returning.

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Crackerjack Beachfront - Night view

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Crackerjack Beachfront - Panoramic views!

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Stacks Pancake Bar - Inside the restaurant.

Stacks Pancake Bar

4.0(3 reviews)
3.8 km
•$$

Great place and overall consistent service however this morning the service was a bit scratchy and…read moreit seems that's the problem with this place the inconsistent service. One day it's a dream others it's like I feel I am a burden or in the way. Asking a customer if they're ready to order when asked 30 seconds prior by another staff member is pretty stand offish and not appreciated. We were there for barely an hour and felt that we were being hurried and not welcomed which is a shame. I was interrupted more often than not asking if I was finished I think 3 or 4 times during the duration. Don't spoil my experience leave me to chat to my friend in peace and perhaps interject once or twice at most if needed. As I said love this joint and come at least fortnightly if I can but please can you make me feel a little more welcomed and less of a burden next time? We weren't asking for anything extra we weren't hassling waitresses every 5 minutes we ordered our food and drink and pretty much kept to ourself. To bring a mate to what I think is a pretty good venue to have so so service is a little embarrassing but it will not put me off returning again as long as the above is acted upon. Wasn't all of the staffers I have one regular who is a joy but please drop the attitude when none is required. If I was being rude or pushy I'd understand but I wasn't and don't appreciate being treated so. Have come here since it opened and keep giving it chances and it annoys me as I love the food and the venue itself Please take this as constructive feedback and I hope that it will be taken on board

Been here quite a few times, service is decent and usually pretty quick and the pancakes are…read moredelicious!

Nutshack Group - food - Updated October 2026

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