It took 1 week and 3 phone calls (from me) before I was finally able to speak to someone to make an appointment. Labor Day weekend was part of the reason, but there didn't seem to be any urgency to call me back.
When I did finally speak to someone, the next available appointment was a little over 2 months away. I scheduled the appointment and was sent about 5 emails with documents to fill out, plus instructions on how to fill out more documents in their online portal. I logged into their online portal about 1 month prior to my appointment and spent about 3 hours over the course of 2-3 days to fill out all the information. I was very thorough and gave them information on: family history, medical history, symptoms, my diet and exercise, previous doctor's contact info, all the supplements I was taking, allergies etc. I then printed out all of the separate documents that needed to be printed and faxed to them, which was about another 10 forms.
As I was filling out the forms that I needed to be faxed back, I noticed that most of it I had already filled out in the online portal; there is a large section that lists many types of foods and they asked that I tell them how often I eat each one. There was also one authorization form they wanted faxed back, even though I had electronically signed it in the portal. I went ahead and emailed Angela, the office manager, the documents that were not duplicates and explained that the other ones were filled out prior so that's why I didn't send them. She replied back with "this is perfect, thank you".
Since I didn't need those extra forms I had already printed out, I went ahead and shredded them because some had my info on them. Shortly after, Angela emailed me to say they do still need those other forms, even though they look like duplicates, Kathy still wanted them. I didn't have anymore time to spend on these forms that day & was a little frustrated that this task was somehow still not completed, so I moved on with my day and planned to come back to it.
Flash forward to the Friday before my appointment and I get a voicemail from Angela telling me that Kathy needed the rest of the documents no later than that weekend. A few minutes later, she forwards me the email she originally sent me about needing the rest of the paperwork, but didn't even write anything in the email... just forwarded the previous one.
I replied back to the email letting her know I had already left town for the weekend and wouldn't be back until Monday so I wouldn't be able to send the forms, plus, my printer was now out of ink and I was not going to have time to deal with it before my appointment. I asked her to print out the rest of the paperwork for me to have ready when I got to my appointment so I could fill it out prior. Angela replied back with "Kathy will want to review these prior to your appointment. We may have to push out the appointment. Please let me know."
At this point I was done jumping through hoops- I waited over 2 months to see a doctor that I was going to pay $350 per appointment for and they can't even be a little accommodating? Not to mention, the doctor had PLENTY of information on me in order to still have the appointment.
I told Angela I wasn't impressed with how the situation was handled and I cancelled my appointment.
I have already found another doctor and so far my experience has been night and day compared to this one. read more