Let me tell you a sad tale, there once was a tall handsome man how was minding his own business, when all of a sudden BAM, bit into a bone, my front tooth came off, I looked hideous, now I don't get paid to look good because nobody would be able to afford me. But my smile is still important. So what is that tall handsome hero to do?I called Nut Tree Smiles , I told them my sad tale and they said there was a wizard who likes to be called Dr. Gill, He had many helpers Lyz, Yuri and foy sounds like Troy, the wizard, (I mean) Dr. Gill and his merry team of hospitality champions, ban together to turn this hideous man cursed with 2 holes in his smile,,, With no pain and no words the wizard restored the brillante smile When I asked how many wagons of of Gold would this price to release the curse, with a smile and a wink prince insurance covered most of i think, i still had to pay some cash, you know what i mean but I was able to ride home to my queen who was pleased with the wizardry that was done, and once again we can go out into the kingdom and have some fun But, on the real here's the deal, they helped me in a very professional way, and felt no pain during the whole procedure. THANK YOU NUT TREE SMILES, YOUR AMAZING read more

Upon checking in for my second appointment, I informed the front desk staff that I was there for my 2:30 PM appointment. I was instructed to sign a digital pad. Before signing, I asked what I was authorizing. The staff member explained that my insurance covered the visit and that there would be no out-of-pocket cost for the cleaning. I then asked if I could review whatever it was before signing. Unfortunately, I was told they don't do it that way. I wasn't provided with a printed copy of what I signed either. I was then escorted to Room 12 by a young staff member who stated that she would begin by polishing my teeth. After polishing and flossing, I asked when the actual cleaning would begin. I was told that the dentist would be performing the cleaning. When the dentist entered the room, he was polite and professional. However, the entire examination lasted less than three minutes. He briefly poked around at my teeth, told me everything looked good, and then offered a fluoride treatment for $25, explaining that my insurance would not cover it. When I asked if there was anything else remaining, he replied that the appointment was complete and that I was free to leave. This experience was very different from any dental cleaning I have received at other dental offices. In my experience, a routine cleaning typically includes a dental hygienist using an ultrasonic scaler to remove plaque and tartar buildup around all the teeth & gumline, followed by hand-scaling with traditional dental instruments to remove any remaining deposits. This process generally takes 25-30 minutes or longer, depending on the patient's needs. It's what feels like the little power washer cleaning every tooth for those that have experienced it. During this visit, neither of those procedures took place. The appointment felt more like a quick polishing and flossing rather than a comprehensive dental cleaning. As a result, I left with the impression that my teeth had simply been brushed by an electric tooth brush while my insurance was billed for a cleaning service. Based on my personal experience, I would not recommend this office for dental cleanings. I encourage prospective patients to ask detailed questions about what services are included in their appointment and to ensure they understand exactly what treatment they are receiving. read more

Military community please read this if you have United Concordia for insurance!!!! I went in about a year ago for a simple checkup and to discuss a broken tooth. During the appointment, I specifically explained that my insurance would likely deny X-rays because I had already had them done less than a year earlier. They told me they would still run everything through insurance and, if it wasn't covered, they would honor a new patient special rate. At no point were X-ray costs discussed. When I checked out, I paid around $1,000 for the crown and buildup. No one mentioned owing anything additional for X-rays. They also recommended a deep cleaning that would cost about $800 for the first round. When I later asked if we could remove services insurance wouldn't cover, I was told no because it was part of their "standard of care." I couldn't afford the extra treatment, so I didn't return. About a year later, the crown started irritating my gums and the tooth began throbbing. When I went back, I was told I needed a root canal and that I should have done the deep cleaning. I requested a predetermination, left, and switched dentists. A few months later, my insurance reviewed the claims and determined I had been overcharged based on the crown codes used. They issued a refund, and I thought the situation was resolved. Then I received a letter stating I owed $260 on the same account, marked over 90 days past due and sent to internal collections. After my husband spent time sorting things out with insurance, the office manager of Nut Tree told me that I had never paid for my X-rays and that, because of that, she technically should not have issued the refund I received. She said I could keep the refund, but the $260 balance would still stand. The voicemail only added to the confusion because the X-rays were never presented as an outstanding balance when I paid for treatment. As far as I knew, my account had been settled based on the amount I was charged at checkout. It wasn't until the insurance issues were being reviewed later that the unpaid X-rays were even brought up. What makes this even more frustrating is that I specifically raised concerns about insurance coverage before the X-rays were taken. Looking back, I later discovered that financial responsibility language was included within the exam consent paperwork, but there was never a clear discussion that I could end up personally responsible for hundreds of dollars if those X-rays were denied. I tried calling multiple times and never got a response. The moment I put everything in writing via email, I got a quick reply and a much friendlier tone. At that point, I agreed to pay because I was exhausted by the stress. I'm pregnant, and I did not have the emotional fight to keep going over something that never should have escalated like this. Furthermore, this company wants feedback to be better per responses to reviews but I can't even get the office manager on the phone to talk about my experience. My advice: get EVERYTHING in writing. Read everything. Get everything; pricing/payments/insurance coverage amounts on every service before doing the service. Do not sign anything you don't fully understand, Don't trust their word because they won't honor it unless on paper. And if they are pushing services that don't feel right or don't fit your situation, walk out. (I wish I would've). Because at the end of the day, it really felt like it was never about you or your care. This company is all about money. read more

I brought my son here because my current dentist wasn't taking new patients and my adult son had just been put back on my dental after moving back in. I feel I was severely overcharged, and when I came to get a receipt , I double checked to make sure that they were open,nobody was here! I called the number thinking maybe they were in the back doing back work or something, and AI generated thing answered transferred to a gas a person possibly I don't know if his real or not, and they said they're not open on Saturdays unless they have appointments. Well if that's the case then it should say Saturday by appointment only. read more

Nut Tree Smiles Dentistry - This is a picture of their hours of operation - General Dentistry Near Me - Vacaville, California

I really try not to write bad reviews, but when you refuse to provide a service because I'm not interested in your recommended upcharge at the time is crazy. One of the worse experiences I've ever had and very disappointed. It's a reason your stars are so low, have to do better. thanks read more

Absolute scam of a dentist's office. They will recommend services that are not covered by your insurance. They will state that the insurance is not up to the current times and require you to add services in addition to the services that are covered by insurance. If you decline, they will pressure you and pressure you and deny treatment unless you accept all of the treatments requiring hundreds of dollars out-of-pocket. I am double covered through insurance. They will even bribe you with rebates that take $50 off, etc. Will not be going back. read more

This office is very professional driven, but sometimes lack in customer service. I wonder if they are too big and busy to handle customer issues. I had to cancel an appointment due to flu like symptoms, but since my dentist had no available openings until December, the staff told me they would call me later to make an appointment. Unfortunately, after two months, I have yet to received a call from them. I also found that you cannot get multiple services (annual check up and cleaning) done the same day. I liked going there but maybe its time to find a less busy office. read more

"Highly recommend! Rebecca is hands down the best hygienist I have ever had. She is incredibly knowledgeable, gentle, and meticulous. My teeth have never felt cleaner. Thank you to Rebecca and the whole team for a great visit!" Ann Lewis read more

Wow this place is bad. I had an appointment at noon And they decided to push me up to 10 am because the dentist wanted to leave early. Mind you, they're supposed to stay open till 3. I had to reorganize my whole schedule. And I still barely made it. They have one restroom and it was out of toilet paper. When I asked the front desk person she told me I was annoying for asking. She eventually got it but with a huff and a puff. Yeah real good customer service. And they give you really outdated advice. How about Novocaine aftercare. I looked it up on Google and also asked another doctor and they were like. That's incredibly horrible advice. How are they still in business? read more

I'm leaving this review especially for my hygienist, Rebecca. She is always so kind and thoughtful, and she goes above and beyond to help with my needs, I'm glad I switched over to this practice read more

Lauren Chang is n absolute GREAT dentist. She is very through and very detailed and explains things in great detail, so there are no surprises. Ernest John Manzon is a GREAT Hygienist! Also very detailed and through. Very gentle when it came to my deep cleaning. Friendly and professional. Hannah handles insurances and she is also very detailed, friendly, knowledgeable and explains your treatment plan along with what insurance will pay for. I recommend this dental office for all your dental needs. read more

So my son decided to go in here based upon the $59 cleaning and x-rays. By the time he left, he was quoted $1100 for to replace a filling $5000 for a root canal and additional deep cleaning with estimates well over $10,000 total . Never was able to get his cleaning done since that was well over $1000 additionally. I can't believe this place is in business. He went back over to our trusted dentist where he normally goes said there was nothing wrong with his filling. Does not need a root canal and clean his teeth for $150. I recommend you stay away from this place. I looked into filing a complaint however they don't regulate fee fees. Dentist can charge what they want. read more

The worst dentist in town. Long, wait, horrible care, the staff is rude. The dental office only cares about your money. I went in for a cleaning and I got there to the office and was told that I'm only getting a consult that day and they'd have to book me out for a cleaning. I go in for my console and I'm told I need like 10 cavities when I was just seeing six months ago at another office it was told I had no cavities. I would not recommend this place zero out of 10. They are just after your money. Go somewhere else not worth your time or your precious teeth.. read more

January 21, 2025 Time to get a new crown. This wasn't just cleanings anymore~ this was the big time. I wanted to run away! (I had recently enough had to go to the emergency room~twice~ for breathing issues and so the idea of having my mouth open and feeling like I couldn't breathe couldn't move had to suppress the need to swallow had to suppress the panic....better have a really good dentist. And I thank God I do. "To be the best you have to beat the best" and I had the honor and privilege of having "Dr. Tiana".... rarely does one meet a person of this caliber. She is so smart! She is extremely knowledgeable in this most difficult of fields - dentistry. Such a delightful personality! In fact she is so good at her craft I actually said at one point "This woman really does deserve $1000 an hour! Give this woman a raise!"...and even in today's climate culturally speaking~ I wanted to tip her! So even though I spent years always going to the place always voted "the BEST" in town I nominate NUT TREE SMILES for Best Dental Office in Vacaville (as long as they have her on board they will always deserve it). The whole staff was just great that day as always (Jade, her assistant, was so much fun! I have the greatest dental hygienist probably in all of California - Stephanie. So it was a lot of fun that day ~can you imagine! Yeah I know I need to get out more but when was the last time you said that about your dentist office!?) So the entire staff is incredible from the front desk to the cleaning crew! (I have OCD and I like "sterilized" settings since I spent a lot of time in hospitals as a child. This is the cleanest dental office I have ever seen in my life!) Let me assure you that if you are new in town or simply want the best go to NUT TREE SMILES! read more

I'm glad I found Nut tree smiles! Ernest is always very pleasant when he is doing my cleaning. I have always had a good experience. I will suggest Nut tree smiles to my family and friends. read more

Worst dental experience. I was in severe pain from a zirconia crown that they made in house. The tooth was badly shaped causing changes to my jaw movement and it limited tongue space because of how bulky it was. I asked for help several times and was denied. I called in pain and one of the front desk workers giggled cause I cried. I knew it felt wrong and they wouldn't listen or try to help. I spent the night at the ER because the pain was so bad it affected my head and eyes. I didn't eat for days from the pain. I was able to get help from my childhood dentist which confirmed the tooth placement and shape was horrible causing issues to my tongue and surrounding muscles. He said zirconia has to be well shaped if not it causes issues. Thank goodness for him. Do not ever go to Nut tree smiles. If you have an emergency they won't care or help. They give excuses blaming it on tmj or clenching and grinding rather than looking at their work. If you get a crown send it out to be made. They do a terrible job. read more

I waited to post this to see if the one experience was a fluke but after repeated experiences, now it's confirmed. This place saw me for an emergency tooth fracture on a molar from an old metal filling. I was told the only option was for a root canal and crown. The whole process dragged across three weeks from scheduling the orthodontist, the crown fitting and any other fitting issues. The orthodontist was a rush job, not willing to give more pain injections after I complained of radiating pain upthrough my sinus inducing a migraine. The temp filling was almost gone by the time the crown was ready. The crown itself had been placed with so much cement, it came out from under the crown and started to irritate the surrounding gums. I let them know something was wrong. They filed down what they thought was enough of the excess cement and let it be. The remaining exposed cement eventually broke off, took a part of the crown with it and left a sizeable gap between the remaining crown and the gum line. The pain was indescribable and became a scheduling nightmare, only to then be told I had gums recession that needed "special treatment" to promote gum growth. No thanks. Pain management was never a concern, nor a priority. The financial aspect of every visit was a heavily promoted thing, offering metal fillings and crowns as cheaper options after telling me that they cause more problems in the long run. I've never felt so disregarded in my own pain experience and financially disrespected, to offer the same type of filling/crown that caused the problem originally. read more

Our experience with Nut Tree Smile Dental was the worst experience with a dentist we've ever had. It was very painful, expensive, dishonest and unpleasant. The work that was done by Dr. Laura Chang fell completely apart hours later making the original problem much worse causing immense pain. Sandra (in reception )and Alina (the officer manager) were unbelievably unprofessional, dismissive, abrasive, defensive, combative, and rude. Both ladies laughing at concerns and completely uninterested in making the situation any better. For your safety please stay away from this place. read more

Nut Tree Smiles Dentistry - This is Dr Lauren Chang. She does not care about her patients. - General Dentistry Near Me - Vacaville, California

See all

Please beware! MY husband and I both went there and they charged us over $800 more than allowed. Our insurance co pays were almost doubled for crowns and they also overcharged for a filling. Please check with your dental plan for your co pays before going there. I was told by the management that they have a computer glitch. My husband went there a year and a half before I did. So, that was a long and ongoing glitch that I assume is still happening. Watch out for yourselves. Don't be scammed. We are both with Kaiser who uses Delta dental care. If you have found that you have been greatly overcharged, then insist on a refund. It is my opinion from what we have been through that this is likely happening to a lot of seniors. I would give a 0 star rating if that was a possibility. read more

While the office is clean and the staff are friendly, I wouldn't recommend Nut Tree Smiles. When I called to schedule appointments for myself and my husband, we were never told that we wouldn't be receiving standard cleanings--even though that was the purpose of our visit. At my appointment, I received X-rays and was given a "spit test" to determine if I needed a deep cleaning. They told me I'd need to return the following month for the cleaning. At that second appointment, I was told I'd have to pay $130 out-of-pocket for a laser treatment not covered by insurance. When I said I didn't want the laser, the dentist responded, "Well, the deep cleaning is kind of pointless without it." I waited 25 minutes past my appointment time, then another 15 minutes in the chair before the dentist came in. I eventually agreed to the laser at a reduced price of $75 just to move forward. During the cleaning, the water ran out and the laser malfunctioned--causing even more delays. The whole visit felt disorganized and frustrating. My husband's experience was just as disappointing. His first appointment was scheduled incorrectly--they only took an X-ray of a single tooth. At his second appointment, they took more X-rays and performed the same spit test. Then they told him he needed a deep cleaning, that it would cost $1,300 out-of-pocket, and that they could only clean half his mouth that day--he'd have to come back for the other half at a later appointment. He didn't want or need a deep cleaning--he just wanted a standard cleaning--but they refused to provide one. Afterward, we spoke with another dentist who confirmed that the spit test is not a valid way to diagnose the need for a deep cleaning. A proper evaluation involves measuring gum health and pocket depth--not saliva. Nut Tree Smiles seems more focused on upselling unnecessary, expensive treatments than providing appropriate care. We won't be returning. read more

Prices to high and told me I needed work I didn't need. I was told I need a deep cleaning and that I needed a crown. I went to another dentist in town for a second opinion I do not need a crown and I do not need deep cleaning. read more

Scammers: deep cleaning, charging for work that wasn't done, not explaining the true cost, Scare tactics, ect. read more

What a terrible experience..my mom was in the industry so I grew up in a honest practice. Once she retired and I moved, I unfortunately had to find somewhere else for a micro chip on my central incisor (front tooth) due to my dog jumping on me. The dentist here (female) told me I would absolutely require a crown and quoted me well over $1000 with the lack of confidence that they could even get the color to match. She even added in some horror story about her experience as a child to add to the sale. I called my mom and she said to ask about dental bonding (a fill), the dentist said (with attitude) that it may not even last me my 40 minute drive home. I insisted and had it done for $70. Here I am almost 2 years later, still very intact and you can't even notice it as it matches my tooth color perfectly. For someone to upcharge me thousands of dollars to shave down a perfectly healthy tooth is excessive and unfair in my opinion. I am grateful to have a family member in the industry otherwise I may have fallen victim to their scam. Go somewhere else, trust me. Dixon Dental Plaza is amazing, affordable, honest and they treat you like family. read more

If you are checking these reviews, you can see a common theme: apparently, this dental office literally upcharges every patient, every time, on all dental procedures -- whether they are necessary or not. They tried to do this to me: I walked out. I know I have good dental insurance that covers procedures and costs because I pay my hard earned money for it, and I review my coverages before going to the dentist. So why after excessive deep dental probing of my healthy pink gums (I called the dentist out on that!) were they trying to charge me $130 for a "deep cleaning" -- with a laser? Then gaslighting me by saying I have "trust issues" once I requested a traditional cleaning actually covered by my insurance? Then saying I would have to re-schedule for that kind of cleaning ... while the dentist trotted off to another patient who was presumably paying more? I came home and read the reviews for the first time in shock that this place can continue to be in business with such shady practices. Anyone, dentist or staff, who tries high pressure sales tactics and threats deserves to be dropped. Don't waste your time, money, or good energy here. Go somewhere else! Your teeth and gums will thank you for it -- and so will your pocketbook. Report these kinds of problems to your insurance provider. You know I will! These folks should not be in-network providers. #dentalscammers read more

Mass production, profit driven dentistry........ I moved to the area and needed a new dentist. Gave them a legitimate try. Went several times, but only saw an actual dentist for about 2 minutes on my first visit. Had one tooth removed as a preventative measure. The next time I went back I was told "everything looks great....... for now, but there will be"inevitably" be another issue that you need a procedure for." I was initially told I should think about it, there's no rush, and didn't need the procedure right away. But then someone comes in the room with a cost estimate and asking when I'd like to schedule that procedure. She seemed put off when I said I'd think about it. It's like she was getting commission if I got the procedure. Their goal here seems to be have the dentist spend as little time (or no time) with a patient and then suggest preventative procedures which will inevitably cost you more and make them more money. If additional procedures are needed, that's understandable. But they seem wayyyyy too eager to schedule those things and charge you. If that's the case, then dentist could at least have the courtesy to do a cursory stop by to one of your appointments. Would not go back. Will not recommend. read more

Do not waste your time in this office!!! Front desk people are very inconsiderate and unprofessional. They are very expensive too. Want to charge $48,000 for dentures. More expensive than a luxury car. But what's worse is how the front desk people act very inconsiderate for their incompetence actions, not apologetic at all. read more

I'll try and make this short and easy. I'd been going to the same dentist for twenty years. My whole family went to him, and he was great. Then we moved from the South Bay to Vacaville and went here. I got x rays, a couple restorative fillings, a recommendation for a deep cleaning, and a recommendation for a root canal and a crown. They wouldn't do a regular cleaning which was frustrating, even though I asked. Only a deep cleaning, which I refused because it's would have cost around $800 out of pocket. Now here's where it gets interesting. A few weeks later I drove an hour and a half to see my old dentist. He looked at my x rays and told me with confidence that I'd been ripped off. He said not only did I not need a deep cleaning, but I didn't need a root canal OR ANY of the restorative fillings I'd already had done. I did need a crown, which he did. But he advised me not to come back here. He said look around and talk to some other dentists in Vacaville. He also told me he's had patients over the years go to cash grab places like this, so I guess it's not all that uncommon. Everyone here was nice enough, but I felt very taken advantage of. read more

So, my wife and I have been retired for several years now. Prior to retirement we both had very good Dental coverage and went to the dentist on a regular basis. I had not seen a dentist in about 3 years and we both decided to get a supplemental coverage through Kaiser. So wifee decided to schedule us both for a checkup and get our teeth cleaned. The supplemental coverage had a list of dentistry we could pick from. She went with "Nut Tree Smiles Dentistry". Prior to going, I read the reviews and saw a lot of patients complaining about Deep Cleaning and paying extra for it. Today was my visit as a new patient. The Staff appeared to be friendly and they took a lot of xrays of my teeth. After the xrays I was expecting to get my teeth cleaned ( Like I have for many years) prior to the Dentist doing his exam. That did not happen. Instead the Dental Assistant said that this Dentist likes to do a swab test to see how bad my gums are. I later asked the Dental Assistant how my test was and she told me it was high but nothing serious and it was about 54 what ever that meant. At this point, I meet with the Dentist and he asked if I had any issues with my teeth. He does a gum periodontal test and looks at my teeth. He also found a tooth that was cracked that needed to be crowned. When he was done, he tells me that I need a Deep Cleaning of my gums and teeth and it would take at least three procedures. I asked if my insurance is going to cover this and he told me that he would have a front office assistant come and talk to me. I asked him if my teeth was going to get cleaned and he said at a later date. The front office assistant came in and gave me all the amounts that I would have to pay out of pocket. Why did I even get a supplemental Dental through Kaiser. Crazy!!! I told her that I just wanted a cleaning of my teeth because I knew it was all covered by the supplemental Insurance. The front office Assistant told me that I did not qualify for a cleaning because the dentist would not approve of it because I needed a Deep Cleaning. Do we see the common theme yet. I really thought I was going in for my visit today to get a good teeth cleaning and a full checkup, since I have not been to a dentist for 3 years. I would not recommend this place. Paul Gunter read more

It's all about the money!! Go figure. They are part of Smiles Generations corporate owned. Come to find so was last Dentist I went to Vacaville Dentistry. Needed extractions and denture. Never went over pros and cons of different types of dentures. Just wanted to charge over $1500 for one they recommended. My insurance had three types. They made excuses why not to use. My insurance has set prices they can charge me. Range was $530 to $787 and set prices for extractions which they wanted more. Of course they didn't want to provide. Had misc. other costs: Consultation, custom trays, temp denture. My teeth were very loose I thought they needed immediate attention. They set 1st appoint for 31/2 weeks out. Now I have infection, went to another dentist. She went over dentures available and talked about pros and cons. Main thing was the one NutTree wanted to do, if one or more of remaining teeth came to a point of extraction, I would need to get a whole new denture! The one I'm going with now can be modified and reused (Immediate Denture) also she is charging me the set prices made by insurance for both extractions and denture and none of the other misc. charges. She put me on antibiotics and is doing extractions next week which will still be before my 1st appointment was scheduled with Nut Tree. In my opinion the last two Smiles Generation dentist's offices were not patient caring, just much can they make off of you! read more

My husband had 2 crowns put in by them 1 year ago. There were 3 crowns in a row the one in the middle was put in by Creekside family dentistry 15 years ago and is fine the 2 that Nut Tree Smiles put in on either side of that one both failed one completely fell out and the other one cracked to nothing. He went back in to have them put them back in because our insurance will only allow a crown to be replaced after 5 years and they told him that there was no warranty on the crowns that he would have to pay for the crowns out of pocket and he told them the one crown fell out like it came unglued and they said that had nothing to do with them. He told them that they are telling him that they offer an inferior product and said he would have to come out of pocket to put the same product in. He told them he would rather pay out of pocket for another dentist to do it than pay them to do it again so that's what he did. Oh and not to mention when the red headed heavy set girl tech was placing one of the crowns she dropped the crown 4x on the floor and ended up having to have another tech come in to put it in and she did it with no problem. Bottom line is do not go to them to get your crowns done!!! read more

Worst experience with a dentist I've ever had! I made an appointment for a cleaning. I said I wanted a minimum amount of xrays and they said they couldn't do that. So twenty xrays later, many camera photos, and the big machine that goes around your head and an hour and a half later I still did not have a cleaning. Then a girl comes in with a three or four page estimate to go over the charges with you. $1,100 for a cleaning and $545 to replace one tiny filling. Ridiculous! Do people really fall for this? I told her they just wasted a whole lot of my time and got up and left the office. So sad. read more

Needlessly removed a healthy molar and I haven't been back since. Find another dentist for your own good.

The good- friendly, clean, upgraded equipment The bad- I specifically asked for and made appt with Dr Gil. They asked to me to reschedule to earlier time again I confirmed it was with Dr Gil. Upon arrival a different dentist introduced himself and when asked about my appt with Dr Gil he wasn't able to answer why it was not with Dr. Gil. I called office to inform them and was informed by asst manager that it was not on my note that I specifically asked for a certain dentist. hmm read more

This is Horrible place to go their intention is to rip you off regardless of your insurance, the Front manager and receptionist are RUDE, inconsiderate. They are part of HMO but they makeup prices, and if anyone leaves them a bad review ( which is well deserved) they send you nice respond asking you to call them because they want to Help!!!!!!!!!! but when you call they say because you left us bad review, WE REFUSE TO GIVE YOU SERVICE. THIS IS HOW THEY TREAT SENIOR CITIZENS. SHAME ON YOU!!!!!!!! read more

So they say they do EMERGENCIES, but that's a lie.. I just called, I've got severe pain and need an extraction. But I was told NO! They only get the doctor twice a month and don't know when.. plus you have to do some kind of paperwork and it's sent to another place and then they may schedule you, so this is not an emergency please they do not take emergencies!!!! Change your advertising!!!! read more

DO NOT COME HERE!!!! SHOULD GET 0 STARS !! I came to this place located by Baskin Robbins in vacaville. I made a appointment here since my dental office did not have anything until March 2023. I called the office and advised them that I was going to be a few minutes late but I wanted them to give me the okay before I came if I could not be seen . That staff said it was fine she advised the doctor. The staff here is very unique. A few unhappy ones with the remaining staff gossiping in the corner not helping patients check in . I am waiting for a while for them to finish their personal conversations. I get called back by the girl to take my X-rays and she already seems very upset. She starts doing my X-ray and jammed the camera underneath my tongue I immediately reacted. I then noticed that she did not wipe anything down in the room . She was touching the camera, switch for the X-ray machine,placing that cameras in my mouth with that same dirty gloves .I questioned her and the cleanliness of this office. Dr.Chang finally comes in and checks my gums . She is very short and not welcoming. She clearly came from a private practice because her patient care is horrible.No people skills . 2 hours later........ The office tells me to come back at 4pm. To remind you . I been here since 9:09am. I could not get out of work so I called the office to let them know . Allie - Office receptionist answered and tried to see if there was any other availability.Nothing until Mid Feb. I advised I was frustrated that I was there for 2 hours for only to have X-rays completed this morning . Allie- Then she starts getting very aggressive with me . Telling me I was 25-30mins late . I told her I got there at 9:09am and that staff told me on the phone It okay the doctor was aware . I told her I even received the text while I was waiting at the front desk for the intake forms . She started going back and forth with me stating "well what time did you receive it "??? I advised her again when I received the papers . She tells me they must have sent them beforehand. Allie- I advised receptionists I refuse to go back and forth with her about this issue it is bad patient care. I requested that they cancel my appointment because I will not do anything else with them and to ensure they do not charge my insurance for the treatment they reviewed with me . $1500 they wanted to charge my insurance when the front door windows shows new patients X-rays and exam $59 . Thank you Nut Tree Smile dentistry for the opportunity to have the worst experience at a dental office by far. Changes for improvement: 1) Staff should be in uniform.Jeans and flannel are sloppy. 2) Please sanitize everything in front of the patient. 3) Music is inappropriate. I don't want to hear about someone depressed and taking shots of alcohol while I am waiting . 4) Smile ...It takes less muscles in the face then for all of you to look so unhappy. 5)Training your receptionists. You can hear a smile in the phone . You can also hear a very unhappy depressed individual. 6) Do not treat your patients like cattle . 7)Front window is broken and boarded up . Probably from a unhappy employee/Or patient. Everyone please go somewhere else .Save your time and save yourself a headache with this place . read more

These people overcharge so be sure to check with your provider before you commit, I learned the hard way. I'm waiting for my refund check. We just believe the price they give us. I called my provider for a completely different reason and the lady that answered the phone told me I over paid, she told me to file a grievance, which I did. Took 30 days but I'm getting a refund of over $600, I only had to pay $450. Imagine how many people they are cheating out of their money. FACT. I'm looking for another dentist. D.T. read more

Your administrative staff is a piece of work. I havent seen such un professional staff anywhere let alone a dentist office. Its unfortunate for people who have to deal with them. Two separate occasions i have had to deal with this issue, im surprised it was the dentist who was lacking too. read more

Moved so decided to try a dentist closer to my house. Big mistake. Went in and was told my gums are horrible and I need all this work. 4 separate visits and about $1000 out of pocket (can only imagine what it would cost my insurance) Didn't even clean my teeth and said that will do no good since I need this. Well they tried this on the wrong person. Been going to the dentist like clockwork since I had teeth. Never any issues at all. Went to my old dentist the very next day and, surprise! No issues at all. So if you don't like keeping your money and are a fan of unnecessary dental work, then this is the dentist for you! read more

They just want to push unnecessary treatments on you. I have never before been told I need a deep cleaning. I have never been told I have gingivitis. This dental office told me I have Severe Periodontitis and need deep cleaning. I did need a cavity filling fixed. All was going to cost out of pocket $1,300. I got a second opinion from a different dental office they did my regular cleaning and fixed my filling all out pocket was $55. I didn't need a deep cleaning. Sad to see and experience a very dishonest dental office. read more