Quality products, but timeline a bit long. It took 7 1/2 months to get through the process. I know my provider was part of the delay, but there seemed no intervention to bring things back into moving forward. All interaction with staff was professional and I am grateful to receive My Quickie Nitrum and be in motion. read more

I bee with nutotin for 12 years. I love the company. I just got my new wheelchair yesterday. thank you for everything

It has been right around six years since I first reviewed an experience with Numotion. Numotion is one of the nation's largest complex rehab providers and, in my case, also one of the nation's largest providers for wheelchairs, wheelchair repairs, and other related mobility equipment. It's no secret that my first experience with Numotion was abysmal. It was a comedy of errors ranging from delays to poor communication to inadequate equipment. Eventually, I would speak with a regional manager that assured me a new CEO had put forth a new emphasis on customer service and that all of my concerns were going to be dealt with. I had a couple repairs that went semi-well and I had a direct contact. My hope was that once I needed a wheelchair in the future that I would have a much better experience. In late 2019, I was hospitalized with a near-fatal case of dehydration and significant infection that ultimately caused me to lose the remainder of my left leg. After 10 days of hospitalization, I began to rehab and almost immediately began the journey toward getting a new wheelchair since I knew I would need some different adaptations given the increased limits in my mobility. I contacted the Indy office of Numotion and got the process started. Unfortunately, I fairly quickly realized that nothing had changed and yet another challenging experience had begun. While there's no question I needed some post-amputation recovery time, this was also the time when it was ideal to work on the administrative pieces needed to get the new wheelchair. Unfortunately, Numotion is very organization-centered rather than person-centered. Quite honestly, I have yet to have a single experience here that makes me believe they care about the customer. My initial adaptive tech evaluation went fairly well, though I was frustrated that we couldn't combine it with the OT evaluation (which we had done last time). It was even more ludicrous considering the AT tech showed up for the OT evaluation. Again, an obviously organization-centered policy and clearly not person-centered. This added weeks to my wait - and even more absurdly, they canceled the OT evaluation initially because they reportedly hadn't received a needed form. I was like "Why didn't you call me? You know how important this is to me." I ended up showing up for the OT and managed in 15 minutes to get the form they needed. Why couldn't Numotion do that? Over the course of 4 months, a period during which I couldn't work, Numotion had poor communication, lost documents, documents they would say they had then deny they had, documents they would say were signed by the wrong person, and other mishaps. It was truly just more of the same. It got so bad that my insurance company actually started dealing with them and my case manager was equally frustrated. Fortunately, I finally received the wheelchair. It took me a couple of weeks of practice, but I was able to figure out my transport issues. The chair has mostly worked out, though a recent visit to get a brake adjustment ended up with a "You need new brakes." 2+ months later, I'm still waiting (and I know exactly when my doctor sent the forms to them). I'd nearly switched to another company for this chair, but really hoped the reported customer service changes were true. Unfortunately, they simply are not. This is easily one of the most consistently poor experiences I've had in healthcare after 50+ years with a disability. I feel sorry for the folks in smaller cities who don't have any other options - fortunately, I live in a large city and have no doubt that next time around I will not be returning to Numotion. Six years later and time hasn't changed a thing. read more

Numotion - Consultation Room - Medical Supplies Near Me - Indianapolis, Indiana

Numotion in my humble opinion retaliates against patients from the CEO Mike Swinford down. Cory R. Moore, ATP screamed as loudly as possible in my face 2 to 3 ft away from me after I mention: I would need to ask the joint commission to look into my medical safety here. The following in between **__** depict the screaming/yelling of Cory R. Moore, ATP's reaction to my asking if I need to have The Joint Commission look into my medical safety. **No, you will not threaten the jobs of these two RHI employees! If you go down that path I & Numotion will make sure we or anyone else will never help you! This is you trying to coerce us into providing proper equipment - do you want me to write in your file you are coercing us?!!! ** At this point, I was feeling physically endangered not knowing what Cory R. Moore, ATP was capable of. As I started to roll away, I mentioned I would let Mike Swinford, CEO know. Cory R. Moore, ATP kept on screaming: **I don't care if you let Mike Swinford know! He knew about today's results before you arrived!** This implicates mike Swinford, CEO in an illegal act of retaliation against a patient. Numotion did put significant effort into treating me as they have over this time. that was 100% on them. read more

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Have waited over 9 months to get repair to wheelchair. When they arrived to do repair on wheel and arm rest, another service order was scheduled for a "back upholstery worn and stretched". This is absolutely NOT TRUE! As you can see in pictures. This wheelchair was lightly used for year. Now I should also add that the owner of the wheelchair is intellectually challenged so would not be able to understand this fraudulent service order. However, he has a guardian that does. Buyer be ware when using this company. Medicare does not do the appropriate homework and therefor unless I stopped this, would be paying for a fraudulent service order. Then I realize the service that was to be done wasn't after being told over 6 months ago the part was in from the original service request on 2/18/2022. read more

Numotion - Upholstery of wheelchair - Medical Supplies Near Me - Indianapolis, Indiana

I've always gotten stellar Service from these guys Until Today! Total confusion about billing me then bringing parts out to put in my Wheelchair that they Have!! They thought they were better than this, maybe a busy week? Updates The day after, battery nearly dies! They had the Wheelchair for a month, Then Suddenly they're bringing out repairs to a chair you have I don't I smell a rat They didn't repair or show proof of repairs, c'mon Monday or Tuesday (holiday) It certainly wasn't cleaned as I'd ask either! read more

Numotion - Medical Supplies Near Me - Indianapolis, Indiana

My wife received a power wheelchair from Numotion in 2014. We used it several times without incident and then had an issue when the batteries all of a sudden discharged. We called the company and they sent out a tech to see what the problem was. He ended up taking the wheelchair back to the company to recharge the batteries because they were too far gone for the onboard charger to work. After we got the chair back we found out that the company had refiled a claim with our insurance and that there had been a miscalculation on the original claim for the chair purchase a year earlier. We were now in debt $1800.00. I called my insurance (TRICARE) and they walked me through the claims process and I finally had no choice but to pay the "patient responsibility" for DME that was supposed to be 100% covered. As I began to pay off the balance (I called and arranged a payment plan) the company sent me letters of indebtedness for the account after only 60 days. I continued my payments and I kept copies of the canceled checks that Numotion cashed and deposited. After 6 months they sent my account to a debt collector. By this time my account balance was paid in full. I tried several times through phone calls and faxes to show that I had paid them and they told me they had no record of any payments being made. Long story short, I ended up sending my copies of the canceled checks to the debt collector and sent letters to both the debt collector and Numotion that if they continued to harass me that I would be forced to take them to court. Apparently, that was enough to satisfy them. This company is horrible to deal with and their professional incompetence is hard to overlook. We still have the chair but my wife is no longer able to use it. read more