SRT National Prosthetic Center is the downtown Indy office of a growing, Indiana-based creator of…read more"Superior Rehab Technologies." Founded in 2002, SRT focuses on prosthetics and orthotics for amputees and has it as a personal mission to focus on the entire individual - not just the amputation. SRT started in Butler, Indiana and currently has ten locations including three in Indy and also two locations in Illinois and one in Wisconsin. I was referred to SRT following a recent injury to my left lower limb that had been amputated nearly 30 years ago. After several weeks of therapy, which involved both wound care and physical therapy, my physical therapy referred me for what is known as a "stump shrinker," which is similar to a compression suck but more individualized to amputated limbs. We'd successfully treated my wounds and significantly reduced swelling, but it was felt something to help further reduce and maintain the reduction would be helpful. SRT is located on North Meridian in near downtown Indy. My therapist made the initial contact, but then I followed up to actually schedule the appointment. The administrative person answering the phone is super friendly and helpful. They actually were able to get me in quite quickly, but my therapist wanted to time it perfectly after one last limb-wrapping before a final appointment. SRT accommodated this special request and got me in as requested. Prior to my appointment, I did take in my prescription, which is required, and also my insurance info. Meridian Street is currently a mess due to some construction, though this is certainly not SRT's fault. You pull into the MIBOR parking lot and the SRT building is on the left. They have two spots, both accessible, directly behind the building and also another parking lot behind that. The parking lot is in some disrepair, but being a company directed at those with disabilities they've got what you'd expect - accessible parking and automatic doors. The decor is warm and inviting - I can't remember what this building was before SRT, but they have one of those waterfall walls - very calming. The reception area is big enough for multiple wheelchairs. I arrived probably about 20 minutes before my scheduled appointment with Emily. I was taken back to a room on time and Emily entered shortly after. Stump Shrinkers are relatively low-cost items and I figured this would be a quick visit. I was impressed with how much time Emily took to make sure everything was right - she'd originally understood we were handling both legs, but adapted quickly after confirming it was only one. The leg was measured, options were discussed, and she was patient as I struggled through several failed attempts to put the shrinkers on myself. She worked with me to figure out the body mechanics, mostly encouraging but also helping as needed. She also helped me deal with the old wrap that my therapist had left on the leg until my appointment. In the end, she provided me with the shrinkers she thought would be appropriate. My case is somewhat unique in that this is really a process I should have gone through directly after the amputations but never did (things have changed a lot since then). Quite honestly, Emily was stellar - she was patient, kind, enthusiastic, explained things well, and went above and beyond. She even talked about showing up to my therapy appointment on Thursday, likely my final one, to make sure everything's okay. She's a definite all-star. The only slight hitch with SRT, and I'm choosing to not dock any stars for it, is that a couple times I left a voice mail - once asking for a call back - and didn't really get follow-up. However, when I called back everything was addressed perfectly. This was a minor issue and didn't remotely impact my overwhelmingly positive impression of SRT. Would I work with SRT again? Absolutely. They were even encouraging with the possibility of trying to walk again, though that's not really a goal of mine and it's been quite a long time since that has happened. I'd definitely recommend SRT for those needing orthotic/prosthetic services.

I've had a very bad experience with SRT from the very start. The communication was very poor. The…read moreproduct (replacement leg) attachment was also extremely poor and inadequate, looking as if a grade school student glued it together in which there was NO WAY I could even wear clothes with it. The leg was just not functional at all. Because of all of this I could not accept the leg and canceled my appointment. I called SRT to tell them that I was going in a different direction and would not accept it. However, even though I did not receive the leg SRT still falsely billed my insurance company as if I did and now I have to get these, what I consider to be fraudulent charges, straightened out. SRT is very unprofessional with second rate service at best. I'm extremely disappointed. I DO NOT recommend them. Do yourself a favor. If you're ever in a similar situation go to a true professional.

Dr. BAX can fix anything ! He saw that my right shoulder needed attention & took care of it as…read morewell as my back. He treats you like family and engages with his customers frequently. "The best in the business."

Very happy with the care and service From Doctor Bax. He takes the time to work on your exact…read moreproblem area. No high pressure sales or forced extra visits. Great people.

I had a really great experience. They communicated well and my shoes came back within 3-4 weeks…read more Thanks! I recommend!

My opinion is that these people were incompetent and do not treat their patients as people, but…read morerather paperwork. I wish I could rate this place twice, once for my initial experience and another moving forward. My doctor told me to call and make sure My insurance covered a cast when I mentioned my insurance wasn't the best I'd ever had. I called and five minutes later knew it was not covered. Oh well, I thought. I cannot walk and I have a newborn. Without a brace, I could fall and hurt the both of us. I went in to be fitted for a cast and asked if I could pay up front (I hate bills). I think his name was Dan or Dave, but he said I couldn't because he didn't know how much it'd be. I told him I would be paying out of pocked, but gave him my insurance anyway so it could count toward my deductible. Fast forward 4 weeks and 1 day. I have seen significant improvements in my injury and think if it takes much longer, I won't need a brace, especially since I already have been warned it will cost around $400. I call. Katia answers. She tells me they've been having difficulty and can't tell whether it's approved by my insurance. I tell her it's not and ask if I can I just come pick it up. She says it hasn't been made yet. Without losing my cool, I say that I'm a human being and not paperwork. I have been unable to walk this entire time and could have been using a brace had someone simply contacted me. She tells me that someone called and left a message a week prior. I look and there is no record of a missed call and no message in my phone. Even if I gave her the benefit of the doubt, that's still three weeks of me unable to carry my baby for fear of rolling my ankle. I say I was not contacted and she calls me a liar (she doesn't use that word). I try to tell her that I'll have to call back, because I'm feeling heated, but she proceeds to get even more snippy and calls me a liar again. I called back after I cooled off and canceled my order, unable to justify ~$400 for a brace I'd likely not be able to use much longer. A simple apology or even a tiny bit of empathy would have been prevented me from reviewing this place.

No way should you use this guy. He paralyzed me. He says "that's why you come to me" with a…read moreFear of being paralyzed and he actually paralyzed me for life. Avoid !!

I had two office visits with Dr Horn after being referred to him by my neurologist for recurring…read moreneck pain and a subsequent finding of a bulging disc. The first visit it was recommended I try an injection to see if that would relieve the pain. It didn't help at all so the 2nd visit we discussed surgery. I was extremely hesitant & left the appointment convinced I would not return. Well I had the surgery last Tuesday (6 days ago) (I believe it was called an ACDF procedure) and Dr Horn did an amazing job. I wasn't nervous until the moment I was being wheeled in. He has a fantastic bedside manner. Explains everything & makes you feel secure & comfortable with what is happening. I wish I knew my nurses name because she was absolutely exceptional. I couldn't have asked for better. I wasn't thrilled with the anesthesia doctor, I thought he was a bit rude & cocky (actually made me cry after speaking to him) but the rest of the staff was amazing. I'm still in some pain but I believe that's normal, I would absolutely do this again & am looking forward to a much improved life. Cannot thank Dr Horn enough!

After several years of using a different CPAP DME company, I'm finding Total Respiratory to be a…read morebreath of fresh air! Everyone there is so nice. Great customer service. Always answer every question professionally, and willing to go the extra mile when need be. A shout out to Melissa in particular!

I have been a patient of Kathy and JR since 1987 (almost 40 years). Without question, they are the…read moreBEST for prosthetics. I promise you and know this for a 100% fact because I have tried other Ocularists in Ohio, North Carolina and Florida. None of them provide the care, service, quality and/or compassion that you receive at Hetzler's. Again, they are the VERY BEST. As another point of testament, I now in Florida and I gladly make the 1200 miles of travel to Fishers, IN to have them attend to my prosthetic needs. No, it is not convenient, but I want the BEST for my needs and Hetzler's provides that level of service. If you want the BEST, go to Hetzler Ocular. They are so much better than all the rest.

This is a great place if you ever need the services. The lead oculist is super sweet and very…read morepatient. She has made this process much easier. Great personality and great service.

I'd heard the commercial many times but when they had a special offer that coincided with a…read moresciatica nerve attack, I decided to give them a try. They are more than a chiropractor, they are all over health enthusiasts and have ongoing programs to help you get to a better place health-wise. I signed up and went through the course and I'll continue using them for my chiropractic care, they're great! I've lost 10 lbs so far and feel much more flexible (I'm 65), and the nerve pain is gone. Try them out!

In June of 2023, I felt like I was completely out of options. I was dealing with blinding and…read moredisabling pain that left me unable to hold up my head to stand or sit, let alone work, or do anything beyond the bare functions of survival. It was pain that wasn't even touched by strong medications working through a pain clinic. My friends and family were starting to really panic with good reason. Nothing was showing up, but everyone knew something was very wrong. After six months of no answers and constant imaging, tests, therapies, pain clinics, pills, adjustments, and more, I was fighting daily not to give up until I saw a Facebook ad for Greenwood Family Chiro. It was my Hail Mary. The office staff were/are superior at getting me in promptly and keeping up with me for any missed appointments and tardiness. Dr. Matt provided exceptional intake care for me in my physically and emotionally fragile state, and very clearly read every single word of my paperwork - a new experience for me in healthcare. Dr. Matt listened to my concern about neurosurgery imaging not capturing certain angles, and he pinpointed what was robbing me of living. I felt immediate relief from the first adjustments and knew my Hail Mary connected. When things shifted out recently, Dr. Frances immediately cared not just for my body, but for my sheer panic that this couldn't happen again, and it didn't. Since day one, the entire team has been awesome with communicating to me more of what they see and feel is going on to share with my body to share with my other medical teams as we continue to look for a diagnosis, as well as sharing imaging and results. In mid-June of 2023, I cried in celebration because I was no longer taking office meetings lying flat on the floor, and I could hold my head up without support for fifteen minutes. I ended my relationship with the pain clinic and pain medicine. Early August 2023, I walked around Charleston, SC for a friend's bachelorette party. In early November 2023, I was on a plane to my best friend's wedding in Scotland, where I danced for hours straight. I'm 34 years old, and I have a hard road ahead, but I was given a chance at my life again, and the tools to keep fighting.

My family member has a provider here, who is great. I have some feedback for the office staff. We…read moredrove over an hour to get to this appointment in Carmel, IN. First, we found that the office had been relocated. My family had not received a call or email to notify that the practice had moved. Luckily, we had given ourselves plenty of time. When we arrived at the new location we were greeted with, "Your appointment has been canceled." The attitude with the office staff was, "And it's actually your fault that you didn't know we had moved or that your appointment had been canceled." I was struck that no one offered a simple apology. We are easy-going folks. We understand that mistakes happen in busy medical office. Please work on your approach to customer service.

Why is it so hard to talk to someone for a simple question? Automated service is of no use because…read morethey don't have the option to speak to someone for a simple question. When you try one of the options they give you and you get a hold of someone, they just pass you off to somebody else that can't answer your question. There's no use in calling a specific office because it's the same number for all the offices. ‍‍. The Dr's and nurses were great but the automated service and office staff are about as useless as crutches on a legless person.