Sutter - Richmond Branch: Last Choice If You Expect Professional & Compassionate Front…read moreDesk/Receptionist Service. I am a longtime Large HMO member. New to Sutter and "boutique medical group practice". Was very excited to join believing that customer service would exceed what you find in larger HMO brands. I was Sadly disappointed = On 3/17/08 I called Sutter's Richmond Branch. The front desk /telephone receptionist "short" with me and lacked professionalism or courtesy as I attempted to explain the reason for my call and lack of familiarity with their system. My urgent pharmacy need was met with silence and NO recommended solution on what I could do to address the need. As a former senior level health care professional - I'm sensitive to the demands on physicians and their offices. I'm equally sensitive to the need for ALL members on the medical team - beginning with the receptionist/phone person - - to demonstrate above average customer service in a highly sensitive-sometime emotionally charged service industry that is 100% dependent on strong, loyal, and positive customer base. How the receptionist treats every one who calls on the phone or who walks in really does Matter. Good News: I've decided to give the Sutter brand another try. Made an appointment with Sutter's- Berkeley Branch. The receptionist at the Berkeley Branch was compassionate, a problem solver, and professional. I just may like the "boutique medical group practice" after all...........

I had to go to the lab today and the nurse Heather was hilarious…read more "Alright, time to party. Do you want blood or pee first?" Then I was leaving and was looking for my crutches. I joked that I thought someone had taken them. "Haha, yes, Welcome to Sutter East Bay. We steal crutches!"

I do not recommend this office. I was a patient there in 2021 for a knee injury looking to get some…read morescans done. I saw Dr Toma who kept pressing me to go on a plant based diet even though I was in there for knee pain from a skiing accident years prior. I left that office knowing I didn't want to see this specific doctor again I moved out of the area 2 months later hadn't seen her since 2021 and i get a bill, dated for August, in my MyChart saying I owe $75 for a no show appointment in March. I never made an appointment, I never got any kind of 'you have an appointment' reminders from the office or anything and got billed. I called the office to clear things up and one woman said she'd follow up with billing regarding this charge. A day later another woman from that office called me to tell me its a valid charge and got hostile and told me I owe the $75 even though I never made an appointment. 0/5 stars

HIGHLY RECOMMEND Dr. Christopher Simmons & Dr. Karen Tinder…read more NOTE: there are 6 different doctors at this location! I've been a patient of Dr. Simmons (PCP/internist) for over 10 yrs & have been seeing Dr. Tinder (ob-gyn) for a couple years now. I'm a female, in my early 40s, and healthy, so far. Both are very knowledgeable, attentive, excellent listeners, and personable with fantastic "bedside manners". It's hard to find skillful doctors that are reliable, comforting and most importantly provide high quality healthcare but these two particular physicians do! So much so that I now travel from SoCal to see them. And if I need anything immediately they can get me the proper help and oversee it all right away with no issues! I can't praise or thank them enough for being so good to me and my family (also patients). 5 STARS Dr. Simmons and Dr. Tinder

My wife was recently treated for kidney stone at John Muir Health in Walnut Creek and Concord. I…read morewould like to describe the outstanding care she received at both locations. Recently, on a Sunday evening, after our daily walk, she complained of unbearable pain in her lower left back. We called the Moraga-Orinda paramedics and they showed up in 3 minutes! She was given pain killers and rushed to John Muir Hospital in Walnut Creek, the closest location for us. At John Muir Emergency Department, she was attended to immediately. The physician, Dr. Kessler, after examining her, immediately opined that it looks like kidney stone! He ordered a CT Scan and a medium to large size kidney stone was confirmed. Dr. Kessler prescribed pain killer, necessary medication and admitted her since the pain was unbearable for her to handle at home. Krystal and Kamala was the first nurse-team we had. They were both excellent, caring and compassionately attended to my wife as often as needed even during the night. After seeing the excruciating pain, they arranged an urologist consulting and a decision was made to do a Ureteroscopy and blast the stone into small fragments/dust. Since this procedure was done only at the Concord location of John Muir, my wife was transported by an excellent ambulance team to Concord location. In Concord, she was given excellent care by RN Mary and RN Emmeline - they were really amazing! My wife needed help often, and the nurses never ever complained (even at night) and helped my wife with a cheerful smile every time! The next two days, she was given outstanding care by Dr. Khan and the nursing team of Sarah and Benjamin. Sarah is very knowledgeable, competent, very compassionate, cheerful and friendly. She followed the protocol strictly for every care-activity and her attention to detail was amazing. For example, she had to check my wife's blood glucose regularly. Every time, Sarah would poke the finger, remove the first drop of blood the comes out with a gauze (since the first drop was in contact with the needle), press the finger to get the next drop and use it to test blood glucose! And, Sarah was training a student nurse and she was painstakingly describing every step of every procedure in great detail to the student while taking excellent care of my wife. The urologist, Dr. Chang, was very friendly, and explained to wife the details of the procedure. His attention to detail was also amazing. Since the kidney stone was in the lest ureter, he used a marker on my wife left leg to highlight that it is the left ureter! The Nurse practitioner from his office, Vivian, scheduled the surgery and communicated with us daily. She showed real concern and empathy for my wife's ordeal. The procedure was successful and the excruciating pain stopped almost immediately afterwards. Dr. Chang had written a detailed description of every step of the procedure in my wife's My Chart - it was comforting to read the detailed report. She was discharged the next day. The care my wife received from the Doctors and Nurses at John Muir Hospital in Walnut Creek and Concord was consistently excellent - the quick/initial diagnosis at ER, confirmation through CT Scan, excellent execution of the procedure by the Urologist and the awesome care she received from the Nursing Team after the procedure - all outstanding! We have lived in Contra Costa County for over thirty years and have had treatments at John Muir Hospital a few times and we experienced excellence every time! We highly recommend John Muir Hospitals and their outstanding team of Physicians and Nurses.

Worse place to come for emergency. They will make you wait for over 5 hours. They don't give a…read moreshit. Don't come here.

Absolutely unacceptable experience at StatMed Urgent Care in Lafayette. I had a 9:00 AM appointment…read moreand arrived on time--only to find the clinic completely closed. One receptionist was sitting outside on his phone, but the doors were locked and no staff was inside. A line of patients formed outside, all confused. They didn't let anyone in until 9:15, and then told me it would take another six minutes for their computers to boot up. I was the first person there, first to check in, confirmed by the receptionist the first apt, yet they took someone else before me not due to urgency of situation but because staff claimed the computer showed otherwise, which simply wasn't true. When I asked the manager, Dejanae, she said appointment times "don't matter" because it's a walk-in clinic--yet if you're late, they cancel your appointment amd will tell you no walk ins are available. Makes no sense. Management was rude, argumentative, and refused to tell me how to file a formal complaint with the clinic. The rest of the front desk staff was equally unprofessional--talking down to me, raising their voices, and offering no accountability. I also asked for a copy of my medical records and how to access them, and they didn't know how. I asked if I had to sign releases to send recording sto my doctors and they said "um no I don't think so", no one was clear. That's not just bad service, it's unacceptable and may be illegal in terms of California Healthcare laws and rights. It took over an hour for a simple and common urgent care issue that should have taken 5. The experience was chaotic, disrespectful, and completely unprofessional. Their behavior and service stinks. Avoid this clinic if you can.

Great place to come in for minor emergencies…read more It's always been quick and helpful. Much better than John Muir which is always packed.

Our main physical is great, I would recommend our pediatrician to other parents. However, this…read moreoffice an exact mirror of all things wrong with our healthcare. Forgot getting a direct response from the doctor, the MA usually respond with vague misinformation that the front office assistants will later tell you is wrong. I'm not sure staff here pay attention to their work or jobs, and if they're burnt out and hate healthcare- should quit. I turned in forms to be completed for my daughter. I was messaged they were ready for pick up. I paid on my chart, came in the next day to pick up. The forms were not even signed. All they did was staple her after care visit from her physical (which I had done but the front office lady told me was not needed and threw away lol), and have the MA write her name. No signature. I paid $25 dollars for a print out of my daughter's physical that I had brought in already. I then inform the front desk and am now waiting in the lobby. Again, physician is brilliant and great. I wish she had her own private practice

Dr. Katherine Winter--best PCP I've ever had! Great staff too. I highly recommend this facility!read more

Lana has a super caring demeanor and provides a lot individual attention to each issue I walk in…read morewith in each visit! I often come in out of sorts emotionally and physically and leave on a calmer and often happier cloud. Office is welcoming and clean. She takes the time to go over questions. She has helped alleviate chronic pain in my neck and shoulder and revitalize my overall moods. Thank you!

I went to see Lana to treat some really bad post concussion related symptoms I've been having for…read moremonths. Kaiser didn't help me at all which was really frustrating. After repeatedly following up with them, I was able to do some more tests, but they were unable to prescribe anything to actually help my symptoms. So, I went to Lana because my wife saw her during her pregnancy and loves her. This was my first time doing acupuncture, and I couldn't believe how effective it was! After the first session I started to immediately feel better. I could feel my blood circulating much better, and some of my symptoms start to lift. I've been back for a couple sessions since, and I am very grateful to have found this place.

I Got screwed again. Big big surprise. Once again it was…read moretime for refills on my two blood pressure meds so I don't die. Not narcotics, not anything fun, not anything sellable on the street... just regular-ass blood pressure meds to keep my heart working. I called it in five days in advance of running out. 5 days. When calling it in I was given no push back or any notion that my meds would not be filled. Not a single hint. So after the five days when I'd run out of such meds I went to the pharmacy to pick up my refill. And turns out only one of the refills was sent. They had to give me loaner pills so I don't drop dead. What the hell is even going on with this office? Ever since they became Muir medical group I can't get my medicine refilled ever without some kind of giant hiccup! These aren't narcotics. These are blood pressure pills so I don't croak! This is so insane. The doctors here are very good. I love my doctor! But this office is so screwed up and unorganized, unethical, and doesn't care someone could just die without their meds.... I'm looking for a new dr now after several incidents regarding refilling my blood pressure meds. Enough is enough. Again these doctors rule! But the office has ruined their practice and made it completely terrible. I have family members that go here that have had the same bad experience with trying to get their meds. I have had multiple situations where I need blood pressure meds and they've been so nonchalant and just "they will get refilled when they get refilled" with zero worry about my physical safety. I'm done. Everyone in this office should be examined for termination. This place is a cesspool for garbage and unethical employees. Everything is about dollars and healthcare means nothing at all. If you work here You should all really reflect on the type of person you are and really analyze what you're okay with. Are you okay with a normal guy dying from cardiac arrest over a mistake you made involving med refills? You are all just cool with a dude dying of a heart attack. This office is the worst thing of the worst. I urge you not to go here. Again, the doctors here rule!!!! But the office is run by nimrods.

Alsheimers Disease Treatment at John Muir Medical:…read more I'm in the middle of trying to help my sister with Alsheimers. Disease. My sister's Primary Dr. is at John Muir Medical Center, yet my Sister is stilling being prescribed medication that was in use 10-20 years ago and not even the Recommended dose! If that doesn't work the Dr. said she might try the new medicines available! My sister will only be in the window of treatable help for a limited time... I surely do not understand why my Sister's Dr. hasn't explained to my Sister and her Husband that my sister might respond if she was referred to a more studied and progressive Neurologist while she is still in a treatable stage!?! Sincerely, sister Linda

Dr. Rebecca Parish of Lafayette has been my primary care physician for many years, and I think she…read moreis an outstanding doctor. Dr. Parish is professional, knowledgeable, and listens to her patients. She has always effectively addressed any and all health concerns I've had. I trust and value Dr. Parish's opinions and advice and highly recommend her.

My little sister has a genetic condition which came with a whole lot of health issues. It was Dr…read more Parish who uncovered some tough stuff. For my sister, checkups aren't at all routine, and our family will be forever grateful for the exceptional care she receives from Dr. Parish.

I would like to express my appreciation for PA Randall Poblete @ John Muir Healthcare facility on…read moreTice Valley Road and the excellent care he has provided. PA Poblete has been exceptionally responsive and attentive. He reviewed my blood test results within 24 hours, which gave me confidence that my health concerns were being taken seriously and addressed promptly. I was also impressed by how quickly he took action in recommending me for specialist care when needed. His proactive approach helped ensure that I received the appropriate follow-up without unnecessary delays. Additionally, PA Poblete demonstrated excellent clinical judgment by promptly identifying my need for supplements and making timely adjustments to my prescriptions. His thoroughness and attention to detail have made a significant positive impact on my healthcare experience. His nurse, Celia is very efficient and responsive as well. They make an excellent team for their patients.

worse reception ever, been speaking to one of the receptionists who was following up regarding an…read moreappointment i had book to see a primary care doctor that my insurance covers. Day before my appointment they try to reschedule it due to the doctor being out sick i opted for a video call instead didn't mention about eligibility of my insurance but 20 minutes prior to my appointment i had the receptionist from there office call me to tell me they wouldn't be taking me because my insurance isn't accepted. 4 weeks booked in advance, and they decided 20 minutes prior is a perfect window to tell me that they weren't going to accept my insurance (again it is covered as i was recommended to go here by my insurance since its closest to my area) never dealt with a more unprofessional person in my life, wouldn't even allow me to speak before cutting me off. Wouldn't recommend anybody to go here if this is how they treat patients.

My experience as a whole was overall great. The clinic was quiet and clean. The front desk staff…read morewere friendly and eager to check everyone in. The doctor generally had always run on time.

My mom is in her 80s and was seen at John Muir for memory issues. What I want to say very clearly:…read more A person with memory issues does NOT REMEMBER that they can't remember. I went with her and very clearly stated all of the issues in front of both my Mom and Donna S. Donna S suggested that her other doctors consider prescribing Donepezil - for memory issues and an amyloid blood test. However, when she went to Sherille Sevilla and Maridez Jenkins she does not remember all that was discussed and agreed. She tells them all that she was tired when she did the 3 hour assessment and it was not valid. I don't know why the doctors don't coordinate more and understand the report and all the notes. It is very clear from both the assessment and my statements to them that she has severe short term memory issues. The fact that instead of using the assessment and my very specific details they listen to her when she says that she is fine (because she does not remember anything) is just ridiculous. My understanding is that many of the prescriptions for memory only stop the progress. This means taking them sooner is better. This is not the first signs of memory issues for her at all. This has been ongoing and I finally had hope that doctors would help her and start addressing the issues. But they COMPLETELY FAILED us. Now I don't know what to do. She thinks everything is fine and it is truly terrible and sad. She was a college professor and incredibly smart. And her decline is awful - but made SO MUCH WORSE by doctors who do not coordinate and do not listen.