The service and personal attention we received from Rick Slaughter was exceptional and beyond what…read morewe were expecting! His knowledge of the local and national market and his commitment in finding us the best rate helped us in our search for our dream home. As first time home buyers everything was new to us and the most important thing we wanted was someone we could trust. He was there for us every step of the way. I'm glad we chose his services and would recommend Rick Slaughter to anyone buying a home.

First of all let me say this guy is amazing!! Rick really knows his stuff! He definitely went above…read moreand beyond for my family. I definitely appreciate and recommend.

Love how personable the staff are John the branch manager goes from business to business and…read moreintroduces himself and Minsung the lead teller makes it a point to know your name and greet you once you walk in

I'm a mortgage lender, but I send most of my clients here for 2nd Mortgages and HELOCS because…read moreKeyBank does these really well. The fees are really cheap and the rates are always on par with competitive credit unions. Not sure how they are with any other types of loans but for 2nd mtg or HELOCS they're the best I've found. Also I've been told they're great for small business checking from associates of mine. And I know first hand this branch supports the local youth Teen Center in town. Good people work here!

Super appreciated working with Trish Cole during my hectic loan process…read more She was very helpful throughout the whole process, from the pre-approval stage, to finishing the loan. Very responsive, and generally made a very tricky process much easier. Would definitely work with Trish again.

This is long overdue, but I had a great experience buying our first home with Trish Cole. She was a…read moregreat to work with because she was upfront and honest from the beginning. She explained different options for us, and what we had to do to get things rolling, and what next steps would be. She is very personable and even sent my fiance a gift of his favorite baseball team! I have recommended Trish to friends of mine who are wanting to buy a home, and she is who I will continue to work with in the future.

This is probably the worst experience in home buying one can have. My lending officer Tana McGuire…read morehas been nothing but difficult and rude. I have asked for timelines or some sort of an idea of how long different phases of the process and can never get a clear concise answer. Along with taking anywhere from 4 hours to 4 days to respond. They have given deadlines to which were never met. 11 days now over when I was told I would be closing. I would never recommended this mortgage company to anyone. I have filed a Better Buisnes Bureau along with a V.A. complaint and soon will be talking to the builder about my experience with their preferred lender.

I worked with Pete Semon with Fairway and he was amazing from start to finish! I had countless…read morequestions and concerns and he ALWAYS took the time to answer them for me, day or night. He is always quick to respond and had to constantly remind me that the only dumb question I had, was the one I didn't ask! Very patient, kind, and extremely responsive! I would definitely recommend working with Pete at Fairway!!

This is probably the worst experience in home buying one can have. My lending officer Tana McGuire…read morehas been nothing but difficult and rude. I have asked for timelines or some sort of an idea of how long different phases of the process and can never get a clear concise answer. Along with taking anywhere from 4 hours to 4 days to respond. They have given deadlines to which were never met. 11 days now over when I was told I would be closing. I would never recommended this mortgage company to anyone. I have filed a Better Buisnes Bureau along with a V.A. complaint and soon will be talking to the builder about my experience with their preferred lender.

From the owner: I am always available even nights and weekends. I provide exceptional customer service well helping…read morefamily's purchase and refinance their homes. During the process I build a relationship and a level of trust so that they know they are getting the very best deal possible. I pride myself on the amount of referrals and the relationships I have built over the last 14 years.

My wife and I felt compelled to move out of state last year. We knew we wanted to make it happen…read morebut truthfully it felt like an uphill battle of planning and coordinating and we didn't think we had in us. All we knew we wanted to be in Washington. I always head to YouTube for advice from locals and luckily I stumbled upon Austin and Chris and their incredible channel. It was there that we got the ball rolling. Within a day we were on a call with Austin to discuss details. Within 2 days, we were talking with our incredible mortgage loan originator. We couldn't believe how easy this was and how quickly things were moving along. Truth be told, I felt like this would be a 12-18 month process. Now 6 months after our first call we are closing on our new home and moving from Colorado to Washington. Austin & Chris have been amazing from day 1. They called frequently and met with us every time we were in town to ensure we were being taken care of. The amount of work they put in for us exceed expectations. They helped us with their professional advice every step of the way! We couldn't have been more thrilled with the outcome. If you're thinking about working with Austin & Chris don't hesitate. Give them a call.

Roberta was my lender. She was great to work with. It was my first time buying a home and she made…read moreit so easy. Thanks!

From the owner: Roberta Wilkinson has the knowledge and skills to provide a home loan that fits your needs. Her…read moreyears of expertise include anything ranging from solutions for first-time homebuyers to HUD 184 home loans for American Indians and Alaska Natives. And as a long-time Washington resident, you can be sure you're working with someone who knows the area. With hundreds of successful closings under her belt, Roberta's established network of return clients is a testament to her dedication to excellent service. Roberta believes that when your work speaks for itself, your customers will speak for you. Here are some examples of what Roberta's clients are saying: "I was impressed with how effective you were. A lot of lenders make promises, but don't deliver." -P.H. "Roberta, I like the attention you gave to my request and the prompt response. You are our first choice for a loan officer and Alaska USA Mortgage Company is our first choice for a home loan." -A.C. "Thanks, Roberta! You totally rock!" -D.D.

Been a member for 3 years and customer service sucks. Deposit a retirement withdrawal check, says…read moreapproved then goes, oh we have to place a 5 day security hold on it to protect you... get out of here only thing being protected is them. Acting like a government retirement check is going to bounce as if they've never heard of picking up a phone to VERIFY the funds. So much for Our Members Are The Mission. Such BS

Run away.... iclsoed some savings accounts and CD's at another credit union and recieved a…read morecashiers check. I deposited 28734 dollars into my account to which it was quickly taken by thier fraud department. I was told that the check may not clear or be a fake. I spoke with then and they returned the money only to take it back again that night. It took a very long time to save that money and still, I dont have a dime of it until they say so

Great staff, patient, easy to work with and they got us in our new home! :)…read more Thanks Paul Battle for your help. We would recommend you guys to others.

Michael Bess was able think outside the box to find a creative solution allowing me to save nearly…read more$400 / month refinancing my mortgage. The story is a long one. When I first purchased my home Michael was helpful, honest, and gracious when I opted to go with a different lender. My employer paid my closing costs if I used a specific lender which he was unable to compete with. I remembered how informative he had been throughout that process and how upfront he had been. There was never any pressure or guilt - he understood that I had to do what was best for my family and the employer-paid closing costs put him at a disadvantage. About three and a half years into my mortgage I began looking at refinance options in hopes of taking advantage of today's extremely low rates. After running into several brick walls I contacted Michael. Michael also gave me a "no" at first due to the uniqueness of my situation but upon further consideration he was able to arrive at a solution. I closed about a week ago - amazing how much better my budget looks with an extra $375 / month! Thanks Mike - you're top notch!