Hi there,
After…read morereading great reviews and have them recommended i decided to go to Morgan Davis bridal.
This turned out to be the biggest wedding mistake i could ever make!!!
Annalize is the most unprofessional, incompetent rude manager i (and my now husband) have dealt with!
I will tell my story here, its a bit long, though i will try and cut to the point
When i first went into the shop to try a specific dress i found she was nice and polite. I tried the dress decided straight away that it was the 'right one". She measured me and i made sure to question carefully about the size i needed and also question if the dress would be comfortable as we were getting married in Italy.
She said she knew what she as doing and the dress would be arriving in 2 months (it was 3 months before our wedding in June).
The dress arrived, i went to my first fitting... The dress was too small!!!
-It couldn't close on my back and They claimed i had gained 2 inches on my bust and lost 2 inches on my hips...
(simply impossible, also as i have a personal trainer so i actually have all my measurements and weight on file incl the weekly updates at the time up to the wedding)... As you can imagine the stress was horrible, 4 weeks before the wedding and no dress.
As i was very stressed out i involved my at the time fiancé, the owner Samantha went on the phone with me, she never said a simply sorry, but did promise they would fix the dress if i wanted.
My fiancé also went on the phone with Samantha (to him she did say sorry and that they made a horrible mistake) she promised they would work around the clock if i would want the dress still...We decided to go with the dress...
The new dress arrived a week before i had to leave for my wedding and this time they ordered it way too big, which meant the alterations were extensive.
Annalize was at work this time and started out with asking me to try the sample while saying;" if you remember the sample as almost perfect to you"
I corrected her "that it was way too little over the bust on the back" (which i till to date have pics of) .
They started pinning me up for the alterations, i again questioned the size of the dress as it looked completely out of shape on me, but they said it would be no problem.
Last fitting the day before i had to leave, as you can imagine I was VERY nervous....Which turned out to be valid.... The dress AGAIN didn't fit, i looked nothing less than HORRIBLE in it, it was out of shape, clearly a wrong size and i couldn't lift my arms - yes you read correct!
Annalize and her assistant were trying to pin it up further for alterations and at this stage i was at breaking point. We were doing "damage control" on my wedding dress.
I tried to say this as well as point out i couldn't lift my arms to Annalize, who in a rude tone told me she thought the dress looked great and why would i need to lift my arms anyways etc etc.
After this i tried to stay calm and just asked them to get me out of the dress, Annalize asked me if i wanted to settle the rest of the balance (i had paid half upfront) as she would like that done, i found that very surprising as i was 24 hours away from departure and still did not have a wedding dress.
So i informed she would hear from my fiancé (as i was about to cry i didn't feel i could deal with it).
My fiancé went on the phone with Annalize, questioning how we could settle a balance on a dress not delivered. Firstly she hung up on him. He called up again and this time he raised his voice while also expressing frustration that he should have to raise his voice.
She was blatantly rude and basically just asked for the balance. My fiancé said; 'fine i have no problem paying you now, if the dress is ready on time as agreed in the condition it should be..."
Annalize got quiet and all she said was: "please give me your card details and i will refund you your money...."
A minute after we received a rude email from her about how she saw this case closed and money was transfered back to us.
Still no simple "sorry" and i had NO WEDDING dress 24 hours before departing for my wedding!!
I have never in my life felt so badly treated nor have had to deal with such incompetence.
Morgan Davis Bridal - and particularly Annalize - have no clue or respect for the fact that they are dealing with peoples wedding and a once in a lifetime experience.
To get closure I'm writing this review. I won't lie, i honestly did consider if i should involve a lawyer, because someone should cover the damages of the bride not having a dress!
So my advise is to tay far far far away from Morgan Davis Bridal!