DO NOT USE!!!! WORST LIMO SERVICE EVER!!!! My daughter was married on June 27, 2015 at Northville Hills Golf Club. Novi and Northville Hills are adjacent to each other, so you would assume that "Novi" Limousine would know their way around Northville. Bad assumption on my part. I confirmed with the limo company 3 times, including 1:00 PM the day of the wedding, to pick up the bride and bridesmaids at 4:00 PM at the Hilton Garden Inn in Northville. 4:00 PM - no limo. 4:10 PM - no limo. 4:15 PM --- NO LIMO!!! I spoke to the guy that I booked the limo with (Mike) 5 times between 4:00 and 4:25. Still --- NO LIMO!!! The limo driver called me at 4:25 PM stating that he was 10 minutes away from the first pickup. 10 minutes away? That's 35 minutes too late, and only 55 minutes before the 5:30 PM ceremony. My daughter had to get a ride from the hotel to her wedding (2 miles away) in the photographer's car. The bridesmaids drove themselves. I called the limo driver and told him to go to the Sheraton Novi to pick up the groom and groomsmen. He never made it. The groom and groomsmen drove to Northville Hills in their own cars at 4:45 PM!!! At 6:00 PM, 30 minutes after my daughter was married, the limo shows up at Northville Hills. The driver calls me at 7:00 PM and says that he is here. Here? At Northville Hills? Why? He was supposed to be at the Hilton Garden Inn at 4:00 PM!!!! Also, the limo was supposed to be a brand new Cadillac Tiffany 10 seat stretch limo. It was an unwashed, old 10 seat Cadillac Escalade with the tinting in the windows fading. Overall the limo was visually very very unattractive. Basically, the limo was a piece of junk. The limo said Starlight Limos and not Novi Limos. Starlight Limos? Who the heck are they? WORST EXPERIENCE EVER!!!! DO NOT USE!!!! YOU WILL DEFINITELY BE SORRY!!! They say they will beat any price. The only thing they beat is you, because they beat you up by not showing up, causing a lot of frustration, and taking your money. Fortunately, I paid via credit card. Those charges have already been disputed. On Monday I am filing a complaint with the Better Business Bureau and the State of Michigan. read more