I recently discovered the serene Nova Spa and decided to give them a try for a facial.
Strengths:
Very calm and clean environment, spotless really. That is a huge deal and gets big thumbs up from me! 5 stars.
I loved how each product felt on my skin during the facial: oatmeal, seaweed, mango, loved each one! 5 stars.
The woman who worked on me was very gentle with my face. 5 stars.
The owner is a very kind and welcoming man, who is very passionate about what he does. It was refreshing to see someone enthusiastic about their work! While I am the type of person who will ask about additional services if/when I want to know, it's clear he believes in his products and just wants to inform people about all of them. 5 stars.
The arm, hand, and foot massage was a phenomenal and unexpected way to end the appointment. 5 stars.
Areas for Improvement:
My appointment started 30 minutes late. It seems odd to just assume that customers have the extra time to spare and not apologize for the 30 minute late start/ offer anything as a gesture. On this particular day, I didn't have anywhere to rush to, but had it been any other day those 30 minutes really would have mattered. 4 stars though, not the end of the world.
My biggest gripes- Gripe #1: During my facial, the woman who was working on my skin commented that I had some light rosacea on my face. After telling me that it is connected to gastrointestinal issues and insisting that I was bloated (including tapping my abdomen), she then went on a 10 minute tangent about how I need to be buying organic everything and it doesn't matter if I cook all my own food because my body is working too hard and I need to do something before it's too late. She said that she didn't mean to scare me but it's very important for me to do something NOW. Is this good information to learn? Very. I am actually really interested in that sort of thing on an educational level. I have other personal reasons why I think I have some rosacea, which I was not compelled to share with her, but it's still very interesting. Was that the time or place for her to bring it up? No. I spent good money to relax and not worry about anything for 90 minutes while my skin got cleaned, and a conversation like that can really spike someone's anxiety. I strongly recommend when people say that they are there to relax, that the staff executes the service and then at THE END consider handing out a postcard or something with noted observations that they made during treatment. This could be written down while clients get dressed and ready to leave. Gripe #2: When I got home I took a good look in the mirror to see how my skin looked and I still had some blackheads. She did some extractions, but not all that she could have, which is also not what I paid for. If a treatment lists extractions, then a customer should not leave with even 1 blackhead. I still have several.
3 stars for not leaving with a perfectly clean face, and for at least 10 minutes of the treatment making me feel more nervous than relaxed. I think Nova Spa is worth giving a try, but I do recommend getting a good look at your skin BEFORE you leave to make sure it's done to your satisfaction. I also recommend informing them at the beginning of treatment if you just want to quietly listen to the music while they work, so they can execute the appointment accordingly. read more