Love this store very courteous people lots of great deals anything you need its there ..and oh by…read morethe way there's a dispensary in the same building win win in my book

Be careful with Mike. I'm new to vaping and he sold me a VooPoo Drag for $140, telling me it has…read moreall these features and settings. Then while showing me to use it he said not to use any of the extra settings because I dont need them. Well then why did you sell it to me? When I came back and questioned him about taking advantage of me, he refused to admit any wrongdoing and blamed me for trusting him. Then he called the cops on me when I asked for his managers number. I went to another vape shop and got a great piece for $50 and it was better than the $140 one Mike sold me. Be cautious with this guy. He's worse than a used car salesman.

I came in minutes before they closed and the staff was super accommodating as well as…read moreknowledgeable. Great selection and prices too.

I definitely had a wow moment when walking through the door. I'm not a smoker so I've probably only…read morebeen to about a dozen different places over the years, for gift giving purposes, but I have never been in a smoke shop this large. Aaaaand, the gentleman behind the counter told me they haven't even unpacked everything they carry yet - we can expect more display cases in the future. Not only is the selection huge and about to get bigger, but I was also told that none of the glassware comes from China, they are trying to keep everything high quality. I don't know to much about how to gauge that sort of thing, but I can tell you some of the pipes in their were so cool looking I kind of wanted to get one just for decoration lol. If you smoke or vape, or need to buy a gift for someone in that category, definitely check this place out!

The staff at the shop was very helpful. Although they didn't have everything I needed in stock,…read morethey spent almost half an hour trying to find the right coil for my Smok Nord GT. Eventually, they offered to order it for me if I didn't find it at another shop that day. During that time, three other customers came in and were promptly helped. When the other shops didn't have what I was looking for, they all recommended that I come to this shop. The prices seemed reasonable, pretty much similar to other shops in the area. Prices are a little more expensive than buying online, but not much.

I would highly recommend this smoke shop it's such a good smoke shop I've had nothing but good…read moreexperiences every time I walk in I can feel the positive energy

Came in for a new set up. Ended up getting a drag box with a crown 3 tank. Jeremy was very friendly…read moreand informative about all of the devices in store. He had great customer service and was very knowledgeable about everything I needed. I appreciate the time he took to go through all of my options, as I know it's a long process to go through. He let me know at checkout about all of the policies that went with the divides, tanks, etc. He also went through the app card with me and I signed up(of course). Would 10/10 recommend this store to anyone who wants a chill environment and very friendly and knowledgeable employees to fit their needs.

Typically, I would be deterred by the "artisan" aspect of the name, and I was.. until I needed…read moresomething. I would go in and buy coils for 15.99. They charge way too much for salt nics. You walk in, tell them what you need and while you're checking out... they turn the touchscreen keypad towards you allowing you to elect a 15,20 or 25% tip. That to me, is just gross. You didn't make me a latte, provide stimulating conversation or make my day better in any way, you pulled something off a shelf. I always left feeling ick. So now because they have tips, are the cashiers paid fair wages? Please advise.

Called this store had a question asked for the Mgr. and whoever answered hung up on meread more

cobra has everything you need in a smoke shop reasonable prices nice glass for sure I highly…read morerecommend this smoke shop! Check em out

your customer service are amazing they make you feel right at home. The varieties of vapes you guys…read moreshould check it out.

one day they accept Cash App the next they don't. atm be out of order but they only take cash. then…read moremagically they take cashapp again. u also get what u pay for. 15$ 8th of spayed weed that doesn't even get u buzzed.

Trash ass customer service. Honestly it's the one guy. He doesn't know shit and acts like it's not…read morea smoke shop when you ask a question. He just sits in the back on his laptop watching anime or some shit

Poor customer service. The first time I visited the store the person working would not make eye…read morecontact, and didn't answer my questions clearly so I left and went back another time. There was different person that time who was able to communicate adequately and I made a purchase. When I visited again I asked about how to clean the item I bought, he said, "I have no idea." No suggestions or advice, just "I have no idea." Then someone else came in the store who he seemed to know and he started talking to him so I left. There are so many other ways the interaction could have gone. He could have made suggestions or said he was sorry that he didn't know. Or even said good bye when I left. My suggestion is to never go back to this place and do my shopping for these products online from now on.

This place rocks, been coming here for 13 years. It's has everything! High quality for a very good…read moreprice. Everything from vaporizers to roll your own tobacco.

From the owner: East Hartford welcomes you to our smoke shop. We are a small family owned business since 2012. We…read morehave a wide range of products for all your smoking needs. If there is anything specific you need, let us know and we will try our best to help you get it. We have competitive prices and offer a rewards program too. Come in today. We offer 10% off on cash payments (excluding cigarettes and lottery tickets). Select disposable vapes available now for $5-$10. All disposable vapes are buy 2 get $5 off. All glass currently 25% off.

Stopped in the shop after dinner just to browse but upon entering I noticed they carry all the top…read morerated brands and just had an overall clean shop with good options. I always think it's better to have a few very good, high quality items in a few flavors than to have crazy stock up and down the walls that really just confuses and overwhelms customers who are new to vaping. So hats off to this company for simplifying and having quality over quantity! The certified CBD coach there , Rachel, was great- very personable and knowledgeable. We came in a little late but she stayed open to help us and had good layman term answers to all of our questions and sold us some great stuff that we are both really happy with. If you're looking to spend a small amount of money and get shoddy cheap juice, this is not the store for you. The prices are a little bit higher than some other vape stores but the service and products available matched that price range for sure. If you're new to vaping, this place is a great option as well as if you're not new as the product selection is all sophisticated, third party tested, and tastes great! Glad we stopped in. We'll be back soon!

Great selection of devices and flavors! Chantel is also so helpful! I wish they had more deals…read morethough.

If you are looking for a store to help advise you on the difference between products, this store is…read morenot for you. They are just there to ring up your purchase and that's it. Ask a question and the response is ALWAYS "I don't know anything about that". If they run out of stock, they don't know what to do and cannot help by reordering. If you're in the area, know what you want, and they have it on hand, then this might be the place for you. But, if you want help choosing a cigar for a friend or exploring vapes, don't shop here.

I was a loyal customer for the longest. They have a great selection of tobacco products but…read moreterrible service. I opened a smoke oder candle to smell it before I purchased it, and the older guy gave me a hard time. Apparently he doesn't believe in smelling the candles Bc there is a seal... welp. I'll take my money elsewhere. That way I know I like the candle scent before I buy it.