Customer Service when something goes wrong. Management rude and dont care. When I hade the police come to help get their insurance. They said was a civil matter and told me to take them to court. DONT USE read more

Nova Express Car Wash - By tire shine it took of track. And put my truck up against there wall. There response was take them to court - Car Wash Near Me - Carol Stream, Illinois

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Used to love this place. Even got the ultimate wash monthly membership a few months ago. This past weekend there was a huge line after snow and extreme cold - no problem, I waited til Monday morning However, the wash I just got was TERRIBLE. The conveyor speed seems to have been sped up, leaving soap all over my car, which has never happened before. Considering I'm paying for the premium level wash, I am extremely unhappy. I removed as much as I could, but after driving away, I now have soap residue splattered all over my car. Tried to look for an email address on the website... and the website isn't working!!!! read more

Nova Express Car Wash - Car Wash Near Me - Carol Stream, Illinois

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Nice & clean business. Even on a busy day line moves pretty quickly. They have air hoses to blow out residual water. Service is friendly

Got a car wash today the worst I've ever had the guy tells me well. You should scrub the car off before you go through. If you want a good car wash never heard of such a thing very unhappy. read more

Gave this place a second try because Jet Bright was completely full. Signs reads "free ceramic with ultimate wash" well I ended up paying the $5 for the ceramic. I brought to a team members attention that I was changed for the ceramic and the worker let another gentleman know about the mistake. This man was obviously annoyed at this. He took my card and they put me through the car wash. I didn't know where I was picking my card up at so I assumed I had to go in and I did. I went in and the guys were trying to figure out how to refund me and had to call someone. Ten mins later I really needed to go as I had an appointment. The guy at the store tells the guy on the phone "she doesn't want her refund now." Complete LIE! I wanted it I just didn't want to be charged for a missed appointment that was more than the $5 refund. I said I needed to go, took my card and left. A worker came out as I was leaving and handed me $5 cash. Why that couldn't have been done in the beginning I will never know. I didn't get the ultimate wash I paid for OR the free tire shine I was asked if I wanted and said yes to. Too expensive as I stated in my last review of this place read more

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I'm done here. Too much leftover soap destroying my paint, the car is never dry when I pull out either. I know it's drive through but it looks like my car just got rained on. They raised the price and the one up the street is cheaper now anyway. I liked it for convenience, but it's not a charity. read more

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I've had a membership at Nova for about 2 years. Last year the wash broke my wiper off. The management was kind enough to replace it with an aftermarket part. A couple weeks ago the wash broke off my wiper again! Replaced the part with an authentic piece this time. Reached out to ask if they'll help out again or give me a protector but seem to be getting ghosted now. read more

I have recently moved to this area and absolutely love Nova Car Wash!!! First of all the staff is phenomenal always so courteous and provide excellent customer service. The was is excellent my car has never looked better and shines!!! They have free vaccums. Their grounds are immaculate!! The Carol Stream next door app just asked what is the best car wash in the area. 5 Stars Nova Car Wash all the way!!! read more

Absolutely LOVE the staff! They are all so very nice and sweet. Beyond helpful and they always have smiles on under their masks you can just tell. I always come with my doggo, she loves the car wash experience overall. Anyway, what I love about this place the most is the prices $12 for a perfect all car wash, you have the option to add $5 ceramic I usually don't, also a free tire shine. YES PLEASE! One thing this car wash has unlike any other ANYWHERE, is air compressor with the vacuums. Me personally I work on a farm so this is the best to GET EVERYTHING UP! So impressed and so happy with this place. They do also have a rewards program of buy any 10 washes and get the 11th free. Love love LOVE Nova Express Car Wash read more

Went through the wash and machines scratched up my vehicle. 3 phone calls and a visit back requesting management address the issue and not one response. I have asked for the insurance information and no response. Accidents happen, but ignoring a paying customer after damaging the vehicle is beyond unprofessional. read more

Great car wash! Staff are very helpful and friendly. Location is brand new and is in meticulous condition. Car wash itself, washed my car perfectly and left no soapy residue or water spots after completion. Their drying machine works really well and dried my car with minimal water spots remaining. They also provided a free wipe down cloth to dry any small water build up spots where the dryer cant reach. Vacuums are high powered and are situated around the location. No worries about having to wait around for an open one, there are plenty available to use. Would highly recommend this spot if you are needing a car wash! read more

Really good results. I've cleaned my SUV 6 times since it opened, I am very pleased with the results! I get the ultimate wash, which makes my older car look new again! Great wash, little to no residue, strong vacuums, air hoses to force water from crevices, & I get a free towel & dash wipe (unsure if I get this with the ultimate wash?). Very clean property, no litter! Out of the many recent new car washes I've visited, this one is the best! read more

Lindsey and the crew were very friendly and the car wash is awesome This car wash appears to have state of the art everything read more

What is with the price increases since you opened? The better wash, I believe, started out at $8 or $10, then upto $12 now its $15!!!??? I understand the inflation but this place used to be packed and when I went today after work (Friday) I was the only one there ... are the price increases really worth the huge decrease in business? Looks like I'm back to washing my car at home again.. booooooo read more

I will return for sure. Great value for a great wash. I will also gladly give you five stars when you have your staff that approach customers cars to talk wear masks. read more

I enjoy coming to this car wash. It's a super easy, convenient location. The staff always has a smile on. Plenty of self serve vacuums. They have a loyalty program too which is great! read more

I've been here twice and I'm impressed. I love the friendly greeting when you drive up to the payment station and the assistance in making your wash selection and payment. This is a pleasant surprise and a welcomed by me since I have mobility issues with my left hand, I also appreciate it's an eco friendly car wash. Winning touch is the compressed air nozzles near the vacuums. I'll be back! read more

wow. I'm impressed. I'd received a card in the mail for a free wash and took advantage of that yesterday. The gal that met me at the entrance was friendly and gave me the low down on everything they offered. She gave me the dash wipe, a towel, and a card for their frequent washers program. Off I went into the wash. I wiped the dash while the outside was clean and there was plenty of room at the complimentary vacuums. And boy did they suck. My dog had been in my car and it got sucked clean. Also the bird poop that had been on the side of my car was gone. What more could you want? read more

$5 for water and soap. Give me a break. Customers should have the option for a as less expensive wash not starting at $5. Go to Jet Brite for this reason read more

Not that impressed with the wash & facility. I ended up rewashing my vehicle myself. Don't bother going there...