We were very pleased with the work Nova did, until less than 2 years later. See attached photos's and responses for my sink, that's sinking. Very disappointed with Nova. I believe in doing business with the smaller, local business when possible.
Good morning Mrs. McCann. I hope you're doing well.
I requested a quote from our estimate team for your maintenance service and below please find approximate cost. Please let us know how you would like to proceed.
Maintenance Service
+ $175 Trip Charge
+ $340 - $510
2 - 3 hours (two man crew
hourly rate - $110 professional + $60 helper = $170 / estimate ONLY price will be adjusted after work completed)
Price does NOT include plumbing
Disconnect and Reconnect of plumbing may be required
Thank you and have a blessed day!
Thanks for reaching out. I have to be honest, I paid your company to install the sink and it's obvious from the photos it wasn't done properly? Not sure if they didn't screw it in, if they used clips? I've never had this happen in my past remodels, and I've had many.
Wouldn't you honor your work? It's not been 2 years.
Thanks for your time.
Beth McCann
Good afternoon Beth,
Hope this message finds you well,
We not only use silicone to attach the sink but also anchors and screws.
It's not typical for a sink to detach from countertops under normal circumstances as our single bowl sinks support a large amount of pots and pans.
We do offer 1 year warranty, however it has been almost 2 years.
We have a lifetime care and maintenance package with discounted costs for repeated clients (prices previously given).
During our service, we will not only inspect the cause of your sink issue but correct the problem and reinforce it, and extend our warranty for another year from the day we do the service.
Please look at your quality of work. If everything was originally done the right way, this would never have happened. You honestly can't tell me this is acceptable.
I will be going back to my original review, to update and let people know what has transpired. We were very happy with your work, until this and your response.
Beth read more