We signed with Zen Windows at the end of July after being told--in writing--that installation would…read morehappen within 4-6 weeks. It's now mid-November, and not only are the windows still not installed, but the installation date was just pushed again to mid-December--almost five months after signing. We specifically reviewed the timeline because we wanted this done before it gets cold. We have booked dog daycare which has to be rescheduled, it affects our schedules, plans, and will massively impact our work, which is WFH. The measuring process was chaotic. The person sent to measure always gave last-minute notice and had to come out multiple times because they kept miscounting the number of windows--always short by one. Communication throughout this process has been terrible. You have to constantly follow up for updates; Zen never reaches out proactively or takes ownership of delays. Every update comes only after you chase them. When we brought up these issues, the company's response was to blame the original sales rep, who is "no longer with them." Convenient excuse, but the timeline and promises were in writing. Zen has taken no accountability for the misinformation or poor service. Yes, they may be cheaper than competitors, but you truly get what you pay for--unreliable timelines, lack of professionalism, and customer service that's downright egregious. Buyer beware!

Cheap horrible windows. All rooms and styles. Total waste of money. I am extremely disappointed. We…read morecould not even get the design we were quoted that set the whole project in motion. Thousands of dollars out the window. Pun intended. I'm so aggravated.

You ever have a basement window just....sporadically shatter for no apparent reason? Well,…read moreevidently this is just a thing that randomly occurs in this part of town. The last time I had glass shatter spontaneously was back in '24 when our winter storm door screen was completely pulverized by the summer heat, it seems (Pro-life tip: swap out your storm door screens in the summer with mesh ones). On the back of that unforeseen devastation, out went my mass inquiries to all the local shops servicing the Nashua area. Out of maybe 5 (?), 3 responded almost instantly. One sent a quote so high, I was half tempted to reply and ask if I could have some of whatever they were smoking. Another replied with what seemed to be a promising rate, but there was one problem. Their communication was severely intermittent to the point where they inexplicably ghosted me faster than a recruiter responding to a job applicant. Ultimately, I settled on Good Window Works. They offered a fair quote, were easy to get ahold of, and even provided a COI statement as per the request of our housing board. For those unaware, a COI is a Certificate of Insurance. Basically, it's assurance to the board that the contractor in question is insured to complete the job without creating a liability if they, say....jam their thumb beneath a tack hammer or something. With those formalities out of the way, the job was simple enough: Replace the half of the basement window that abruptly disintegrated. All in all, the job took roughly 2 hours. In the end, the window he installed was so transparent, it looked like there was no pane at all in the frame. But no--the glass was just THAT pristine! I don't say this often, but....experiences like these are what I love most about being a Yelp writer. So rarely do I get to be in the position to not only promote another hard working local business, but also pose as the microcosmic advertising vehicle that just might serve as the prompt some very fortunate individual needs to go, "Yeah, I'm hiring this place to work on my house". If you're wondering whether you should hire these guys for your next installation or repair job, the answer is likely yes. Good Window Works is worth 5 window panes clearer than thin air out of 5.

I had a window with a broken pane on the third floor attic. I called several places, including one…read moreI've used for years for glass and screen repair. Only Good Windows responded and sent someone out to do an estimate. They just finished the job. The original estimate was done from the ground, however when the technician was able to get the unit out of the frame, (This is an old style window), we both saw that additional work had to be done. The tech did the work and did an excellent job. It was only a bit more over the original estimate, but quite reasonable. I highly recommend Good Window Works.

This guy is legit. Old school honest business. Expert installation, easy to deal with competitive…read morepricing. Al did the install he was excellent. So happy with the results!

I LOVE these guys. Bruce is very knowledgeable and helpful with all my questions. Al and his crew…read moreare fantastic at instillation. Fast, efficient and always clean up everything!! Highly recommend!

I have used RK Home Improvement for several jobs. Hardwood flooring, tiled kitchen counters…read moreincluding a new roof. They can handle it all.

From the owner: RK Home Improvements Serving Peabody, MA and the North Shore…read moresince 1989 Thank you for considering RK Home Improvements for your next project! Based in Peabody, Massachusetts, we are your trusted choice for reliable general contracting, remodeling, and a wide range of home improvement services. Proudly serving homeowners and light commercial clients across the North Shore, we combine the highest quality craftsmanship with very competitive pricing. - Our Services Include: -- General Contracting -- Custom Deck Building -- Custom Walk-In Showers -- Kitchen & Bathroom Remodeling -- Door & Window Installation -- All Types of Siding -- All Types of Roofing (rubber, cedar, asphalt shingles) -- Framing and Finish Carpentry -- Tile Work - From frame to finish, we take pride in everything we do. Let us help you make your dream project a reality, no matter the size! - Call or Text today for a free quote: (978) 815-0185 Experience quality you can trust with RK Home Improvements.

DJ did the kitchen and paining at our house. His work was great and we love our new kitchen!read more

From the owner: DJ's Carpentry and Painting specializes in finished carpentry. The business services include but…read moreare not limited to kitchens, baths, windows, siding, small additions, painting and more.

Responsive and did a good job. Was the most detailed vendor out of all that I have requested.read more

Most of the work was accomplished functionally. The discount we requested was satisfactory as it…read moreshould cover the cost of fixing the screen that was damaged during work and replaced (see pic) and some of the siding, and the electrical outlet issue, we had the same experience as others in that workers were not showing time, or would cancel last minute. Contractor estimated 3 days and the work took approximately 3 weeks. No one has come out for the punch list items after Tom said he would send someone out about 2 weeks ago. No paperwork was provided with the sliding door- so no manufacturer warranty. We don't expect any further contact.