For several years I had a 2016 Fiat that I loved. Bit it was on its last legs. I went to Carguru…read more In my zip code, I couldn't find desirable Fiat. But I did find a 2017 Jeep Compass. With a sunroof. I expressed interest and soon received a message from Joe Davison at Jerry's Ford of Leesburg, Virginia. Within the day of our first communication, I was the proud owner of the Jeep Compass. Great car, great transaction because of Joe. He's clear, helpful, and efficient. It was so pleasant that I almost want to buy another car (just kidding). And he's been great with some follow-up communications, too.

I had an excellent experience at Jerry's Leesburg Ford. The team was professional, friendly, and…read moregenuinely focused on customer service from start to finish. The sales department made the entire process smooth and straightforward. Their pricing was fair, and they took the time to walk me through all my options. The communication with my bank usaa was superb! I also appreciated how knowledgeable the staff was about Ford vehicles (thank you Israel for all the bronco outer bank insights) -- it made choosing the right car easy. The dealership is clean, organized, and welcoming. I highly recommend Jerry's Leesburg Ford for my personal vehicle needs as well as for my pet retail business. I'll definitely return as we will be shopping for my son's first vehicle too. Thank you Bill and team!

Great experience with Alan Ribner. Excellent communication, very fair price, focused on customer…read moresatisfaction.

I purchased a new car at another dealership, but when I checked around (CarMax, Carvana, etc.),…read moreAutoNation offered the best trade-in value by a significant amount. I was a little weary that it might not be worth the time for me to drive there to confirm that the online offer was valid. Turns out not only was the online offer validated, but it was overall a great experience. Ask for Alan Ribner. He was ready for me when I got there, checked out the car quickly and let me know the offer was good (again $$$$ more than the competition), and was just a pleasure to work with. The dealership was busy with lots of people, but it had no impact on AutoNation Leesburg purchasing my car, thanks to Alan. I normally HATE going to car dealerships because I feel trapped, and loved the ease of CarMax and Carvana. However, after selling my car to AutoNation, I would definitely use them again and have personally recommended it already to friends and family. My husband actually sold his car yesterday there and was also thrilled! If you want to get a great price for your used car, ask for Alan. He is knowledgeable, very quick, and will get you the best deal, based on my experience TWICE in the last few weeks! ASK FOR ALAN RIBNER--he's the best!!

Brought my car in at agreed to time and work was started right away. They found a replacement oil…read morepan plug where other shops said the pan needed replacement. Efficient and courteous. I highly recommend Debbie and her team

First time customer this morning. Had a tire with a nail in it. Called NTB and they said it would…read moretake several hours. I dove to Auto Advantage based on Yelp reviews. The shop is conveniently 1 mile from my house. They were friendly, accomodating and fixed it in 15 minutes, new happy customer!

Had my 2017 Hyundai Santa Fe sport's engine completely fail, got it towed to Hyundai in Leesburg…read morefor a diagnostic to see if it was under warranty still and thankfully it was. My service advisor James was extremely helpful in walking me through everything and helping me get my car back. Everything was great, up front, and straightforward. Hopefully I won't have to repeat this process anytime soon but if I do I know they'll be just as helpful as they were this go around!

I made an appt for what I believe is warranty work and an oil change. My Santa Fe is sputtering…read morerandomly and the turn signal is not working properly. I was told that I would have to leave it for a few days (I told them I could only give them 3 days with it) because they would have to experience the sputtering in order to diagnose the issue. Ok...I get it. First problem....they did not even open my vehicle for over a day after they had it. With Bluelink I can tell when someone unlocks the vehicle. They did not move the car until I called for a status. They told me that they haven't been able to recreate the sputtering. Well of course not....you would have to drive it to do that! When I picked it up after they had it for 3 full days I was told they couldn't find the sputtering issue and the turn signal was working as expected. They were so kind as to send a video of the turn signal working....except that it was the hazard light that they had on! Seriously? Saffords technicians don't even know the difference between a turn signal and hazard light? So I paid for a rental car (never any loaner cars anymore) for 3 days for an oil change!!! Convenience be damned! I will find another dealership and hope they are not as incompetent as this one. Oh...I almost forgot that they had the nerve to tell me that I needed brake pads and rotors and they would happily do that for $1300. No thanks! My trustworthy local mechanic says I just need pads. I left a review on Dealer Rater as well. They did respond asking me to reach out to them directly. When I asked who specifically I should reach out to since I had already left 2 messages for the service manager they did not respond. Par for the course I suppose.

The buying process was easy. The car is nice. Getting in touch with F&I to cancel a program they…read moresaid could be used elsewhere - and couldn't - has been impossible. It's set for 7500 miles and not 6000 miles. Also, they won't release the vehicle to me on the Mopar website. They didn't include an operators/owners manual, so I had to find one on the internet just to see what my maintenance interval should be. I am taking my business to Safford in Sterling. They are so much better!

What a mistake! Do not do business here…read more I have had several good buying experiences over the last few years, so I had some loyalty when I went to sell my truck. Due to this loyalty, I passed up a KBB cash offer that was a few hundred more than the offer from Dulles Motorcars and I would have been paid out on the spot at the other dealership. Absolute nightmare. I told the guy I had another dealership that would pay me on the spot, so getting the funding fast was a priority. He told me "they say it takes 10 to 14 days", but it often goes faster. So, I said okay and took the offer. Here we are exactly 2 weeks later, no check, just the accounting team telling me it usually takes a month, and the manager James telling me 3pm is too late on a Friday to cut a check, but he would try to do me a favor, and maybe it will be ready on Monday. When I said that wasn't acceptable, he essentially hung up on me. What a complete joke. Meanwhile, they had no problem selling my truck to someone else. It was posted on the website, but is now gone. Can only assume it's sold, but they can't cut my check after two weeks. I've bought 2 cars in two years, and my truck in 2021 from here. Never again will they see a dollar from me. I advise you to find another dealer.

Had my first service appointment to make sure everything was going smoothly with my new subaru!…read moreService was phenomenal and free of cost! The hospitality at Dulles Motorcars Subaru is simply unmatched. Buy a vehicle or have yours serviced here, you will not be disappointed.

I brought my Subaru Outback in today for a routine oil change and state safety inspection. The…read morevehicle failed inspection due to aftermarket LED headlights not meeting the halogen requirement. While I understand that regulations must be followed, what was frustrating is that this same issue had passed inspection at this dealership in previous years, so I never thought that this would be an issue. What truly disappointed me was the lack of customer service. I have been a repeat customer for service visits, yet there was no effort to offer a reasonable or customer-friendly solution--such as lower-cost bulb options (I was quoted $70 per bulb) or even a small goodwill gesture for a loyal customer. Additionally, the complimentary car wash--something that is consistently marked as "completed"--was once again not done. If this service is not reliably provided, it should not be advertised. My interaction with Elmer was also disappointing. The communication felt dismissive and lacked courtesy or understanding. A more professional and empathetic approach would have made a significant difference in how this situation was handled. Based on this experience, I will be taking my business elsewhere for both service and future vehicle purchases.

This was the first of three dealerships we visited after we decided to check out the Honda Pilot…read more The staff were polite and professional. They quickly evaluated our trade-in car and offered us a very good trade-in value. Why didn't I buy a car here? 1) They're a fairly small dealership and don't have a big inventory, so they didn't have the car I wanted in stock. They really wanted me to buy the one they had on the lot, but I didn't like the color. They wouldn't investigate what other dealerships had nearby. 2) Because they're a small dealership and don't move as many cars as some of the other dealerships (my opinion), they can't offer as good a deal as the other bigger dealerships can. Leesburg Honda offered me $1,200 over invoice, whereas bigger dealerships with more inventory offered considerably less. So overall, I found the staff very nice and professional here, they offered me a good trade-in value on my car. If they had the car I wanted in stock (just about ANY other color than the one they had on the lot) then I might have gone ahead and bought the car there since it's the closest Honda dealership to my house.

We just bought a Toyota Land Cruiser at this dealership and I was pleased with the experience. My…read moresalesman James was fairly new to the business but he more than made up for his lack of experience by being straightforward and attentive throughout the sale. The one thing that keeps my review from earning a solid four stars is the service department is a circus. As much as my service advisor ended up being a customer focused pro, the overall dept needs a few lessons on customer service. Their space for the department was woefully small for the size of the operation and the other advisors were....let's just say they werent good.

I brought my BMW 750i in to get inspected. My reverse lamp was out and I bought in the bulbs to…read morehave it replaced so I could pass inspection. The mechanic a very nice gentleman was explaining to me that I would need to replace the whole housing and while he was explaining to me what was needed the Manager walks by and tells him "You do not have time for talking we have used cars that need to be worked on". So am I not a customer? I really did not appreciate being treated that way by anyone let alone that being said by your management right in my face. Very unprofessional and rude

Have been a customer for a few years here. I took my car here before a long trip for a check up and…read moremore specifically a nail on a specific rear tire. They told me they couldn't find the nail but when I picked up the car the nail was coincidentally facing up and clearly obvious on the tire. When I called the dealership again to ask about the issue, they didn't seem to really care. When I told them I would look to do my business somewhere else, they basically didn't care. No loyalty. Seems like they don't pay attention to details, after all, how do you miss a nail that is clear to the eye. Would not recommend this place.