watch out for this place, very shady practices. Make sure you know your vehicle is in good repair,…read moreor they just might sell you one with major problems. BEWARE.

Very helpful and efficient!! Guaranteed approval and affordable!! The staff was friendly and…read morewelcoming and I would highly recommend going there if you're looking for a reasonably priced vehicle!!!

Sutherland's was bought out by Vest auto repair. I went to the dealership and asked about a…read moretransmission fluid change and they said $300. Vest said about $130. Well when I went in they found that an old gear box that I had run over at night had knocked a hole in my transmission pan. They ordered a new pan and put it on, changed the fluid and charged me $275. still $25. cheaper than what the dealership wanted for just the fluid change. I also had some brake work done and it seems they might not be quite right. But I'm 100% sure if I call them and explain to them that something might be going on they will straighten it out. It might be where I don't have new brakes on the rear too.

Absolutely wonderful service. We have used Sutherland's for years and after today, they solidified…read morelifelong customers. I had an issue with my car that turned out to be something very simple. They attended to it the same day, and wouldn't take payment for their service, despite the fact that they took time out of their day to assess the issue and fix it. Keith told me "I wouldn't feel right taking money for that." Wow. Not something you hear every day! They're honest and provide fantastic service. Thank you SO much!!

Great car buying experience!…read more Great customer service and easiest car buying experience I have ever had. Drove over an hour to buy a car from them and passed many dealerships along the way. This was my first car buying experience with them and expected to have to haggle over price and thought I would be there for hours. Not the case at all. We had the deal done over the phone and easy process once I got there. Worth the trip folks! Go see Johnny and the team. Thanks Vallery Ford!

Bought a car there. While doing the title paperwork, after they'd already accidentally combined 2…read moreaddresses into one that doesn't exist and we corrected that and started to paperwork over the 2nd time they had a typo in my wife's name, so we asked them to correct that and they said oh sure we can do that afterward. When we got the title paperwork they changed my name to the incorrect name they'd had for my wife so they were both wrong. Had to get in contact with a manager, which took several days for some reason. They were very unhelpful and unapologetic about the whole thing, would not recommend.

They were very helpful. We were traveling from Columbus to Kentucky when we heard a noise coming…read morefrom our truck. We were towing a 40 ft fifth wheel so we needed it looked at right away. We randomly called them & they were able to get us in to look at it pretty quickly. The mechanics troubleshot the problem & fixed it for a reasonable amount. Sadly for us, we lost a day of travel but their help insured that we were not broke down & stranded on the side of the road.

Both times I've visited their service center, I was greeted by a friendly staff. They always try to…read moreestimate your wait time, so your not left in the dark on how long you will be stuck waiting around. I took my company vehicle in for service on two separate recalls by the manufacturer. I would say the wait time was acceptable due to the size of their business. I can't comment on the value for the price since both my visits were free. No complaints.

Overall good experience. Got oil change and tire rotation. They clearly didn't check air in the…read moretires prior to rotating.. the next day my low tire pressure light came on.. 2 of them we're around 25and the others were 30. It's supposed to be 33lbs.

Took a Toyota rav4 in last week , told them had a humming noise in the rear, think it may be a…read morerear hub bearing, nope they said it was tires ok . Well we will look around for tires , Well took it too another garage , both hub bearings were bad , When I did pick the car up it was in the same exact spot , I left it , soo im not Saying there bad , but be honest no one even looked at the hub. Maybe they took a ride down the road and heard it maybe not , but at least look at the dam thing.

I cannot in good faith recommend this shop, but I especially cannot recommend it to anyone lacking…read moreat least moderate car knowledge. If you choose to come here, you risk them performing unneeded work on your car without informing you of the extra cost, up-charging you 65% on parts, and acting unprofessional and defensive when politely confronted about it. For context, I came in with my car which I specifically mentioned was coding for its mass air flow sensor. They performed a smoke test that cost $100, which was entirely unnecessary, as the problem turned out to be an easily detectable 2-inch hole in the air intake hose (you could fit about four fingers into it). I paid $169 dollars for a replacement hose after their 65% up-charge. Additionally, they performed a $50 throttle engine cleaning that I did not request. I paid for two and a half hours of labor, but upon returning to question the process and the cost of the work, I was shown the entirety of the fix, which only took about fifteen minutes. In the end, they begrudgingly refunded me $100 of my $450 bill. My check engine light is back on less than a week later, coding for the mass air flow sensor yet again.

Excellent shop! One of the few places that can align my crew cab cab & chassis truck. I noticed…read moretire wear even though the truck wore great. I had Justin take a look and a bad lower ball joint was found. Turn around was next day and price was more then reasonable! I will be referring them to others for sure!

Nice sales experience with Brooks. It was nice to deal with a local person that didn't pressure me…read moreat all. He found a black trail 4runner that was hard for me to find. I feel like a champ driving my new truck

They were so helpful and friendly. We had frozen washer fluid lines and they got us fixed…read moreimmediately. No wait. No charge!!! Thanks!

On our recent return trip to Florida from Ohio, we experienced a mechanical problem. We were towed…read moreto Mark Porter Ford. The service department was swamped, and it was nearing lunchtime. We were promised they would squeeze us in. They showed us to a very comfy waiting area and updated us frequently. Luck was with us, as the problem was quickly diagnosed and they had the part in house. The repair was done in short order, and we were back on the road with only a few hours lost. In our haste to get back on the road, I left my tablet in the waiting room where I had been reading my book!! I called them several hours south, when I realized what I had done --- they had it and sent it out to me the next day!! Good customer service is a rare commodity these days. It is my pleasure to give Mark Porter Ford service department very high praise!! Thank you!

Just had a great experience buying a used car from this dealer! Customer service provided by Heath…read moreand John was outstanding and I highly recommend Mark Porter Ford if you're in need of a high-quality used vehicle. I drove almost 100 miles to buy my 2014 Honda Accord...and it was well worth it!