I really don't understand these reviews. I had such a great experience. I had to go to the hospital for a scheduled appointment. My ride got stuck in traffic. so I called a couple of taxi companies. They all told me 15 to 30 minutes to get to me. Which with travel time would take too long. I called Norwalk taxi and he told me the driver could be there in 5 minutes. I was skeptical of it but I said yes. I called my appointment and was not even done with the call (in less than 3 minutes the driver was there). I got in the driver was pleasant confirmed destination and we were on our way. Got caught up in traffic on Route 1 (not surprising). He indicated that we going to cut over and go on side roads due to traffic (not surprising for rush hour in Fairfield County). I suggested we make a different right turn. He thanked me and said I lived here so I knew better. And we were on our way. The taxi had a meter which made me feel like I wasn't being ripped off and other taxi companies gave a similar price when I called. I must say taxi prices are not cheap, but I haven't taken a taxi in about 30 years. I arrived to my destination on time, safe, and not stressed. The driver was calm, polite and professional with his driving. He didn't cut anyone off. Stopped at the yellow light instead of of flooring the gas to rush through the light. Didn't react when a school bus did not stop at a stop sign. I did and he explained that people run stop signs all the time and it doesn't impact our time ( and it didn't-we ended up right behind the school bus). Upon arrival to my destination I paid the driver, gave a 20% tip, he gave me my change and I disembarked. The driver wished me a good day, I did the same. I thought this was the end of the interaction and I wasn't going to write a review because I was a fine ride but nothing exceptional. Little did I know that would change. By the time my procedure was done my ride that was stuck in traffic had long since arrived. I got ready to leave and realized that my keys were missing. We checked the hospital (and they were no where to be found). So as a long shot I called the taxi company and yes the driver had my keys (huge key ring on a carabiner So I don't lose my keys- see how well that worked -need larger key ring). The driver was at the train station on the way home. I told the dispatcher that we would get them on our way home. He suggested I call to see where driver when near station. I called a while later as we approached the station. The dispatcher told me to go home the driver left my keys at many front door. I thanked him. Got a home a few minutes later and my huge key chain with keys remote and carabiner was attached to the knob on my front door. I don't even need to bend down. Way above and beyond. If I ever need a taxi again I wouldn't think twice about calling Norwalk Taxi. Honest and conscientious. Thank you for a job well done and for taking care of me this morning. read more

Bad experience with Norwalk Taxi! I had called on Friday at around 9:15-20am, the person on the phone told me that it would take only 10 minutes. I gave it another 5 minutes thinking maybe traffic took them a bit longer, but then it got to 20 minutes or so from the 1st call. When I called the person on the phone couldn't give a valid excuse other than the driver took longer than expected, and I ended up getting to work almost 15 minutes late, despite calling almost an hour in advance. This is unacceptable! read more

This woman dispatcher told me around 7am Sunday S.Norwalk I don't have a cab in your area , "What dose that mean ,how long " woman- duhhh,a,da,a a,a " all morning till noon ,hello,hello " W- I don't a,well,a da ,a well I guess till whenever. " Good Answer, guess I won't save this # Stuck at Bus depot in pouring rain after overnight shift walking my dog ,didn't see the weather moving in,my bad ,however Norwalk Taxi ,didn't have a clue if they had a car for me till God knows when ,got a plastic bag from 2 nice ladies at laundry Matt, walk the mile or a little less.was willing to pay $5 + give a tip ,never going to think of them as a emergency, or positive, phone # and cash no problem ,CAB ,hashtag fucking problem read more

Nice dispatcher, very accommodating. Taxi was quick to arrive at Norwalk train station to take me to the aquarium. Very nice driver and a clean car. Highly recommend. read more

Terrible customer service, the person on the phone is very rude and impossible to talk to her

I have had great service from Norwalk Taxi. The are efficient polite and reasonable. I have used them on for local driving and to pick up my sister at the airport. read more

Trying to call this company to request a round trip service and they hang up the calls!! So unprofessional no wonder they have 2 stars rating!! read more

Honestly I have been in norwalk for years and I have have never seen a taxi company so unprofessional and bad this is why taxi's in Stamford or Ubers are better Everytime I call the dispatcher they are always very rude and has a very bad attitude and sometimes would call customers names and can say for myself and for others since I had friends that called and has had a bad experience as well and on top of that They always says there is never a taxi it is so ghetto, please listen to all of the reviews they are all accurate you are better off getting an Uber or a Lyft I hope this poor business gets shuts down. read more

The worst taxi station made me wait 1 hour freezing at the train station waiting for a taxi that never arrived and I called what was happening with the taxi and the only thing they told me was that I had to wait read more

If I could leave zero stars I would. What horrible customer service. I called for a taxi to the train station. The guy immediately scolded me for not starting my call with my address. Then i asked for a cab in ten minutes. They showed up in 5min and left two minutes later and didn't answer the phone after that. I had to run in the rain to cacth my train. Arrived the exact second the train was about to pull away drenched in sweat and rain. F@&$ you guys... read more

I called 3 times i got hung up on, 4 time i asked how much it would be from destination to destination and i was put on hold for 15 min and hung up again. 0 rating if i could read more

They can't seem to make up their minds whether they accept debit cards or not. Easily the worst cab company. Ride with them if you don't care about your good mood. read more

I've tried to use their services about 4 or 5 times in the past 3 weeks... They only answered ONCE just to say they don't have any taxi's and hung up ! read more

Calling the company to schedule a cab was challenging, I called the main line few times but they didn't pick up. Finally, I tried the Airport Limo number and was able to schedule my ride. The driver was polite and helpful, he showed up on time and got me to the airport quickly and safely. read more

I looked up the yelp reviews for cabs in this area to get a ride to the Stamford train station. Despite the poor reviews on here, I decided to take a try because this was the only cab company I talked to that took Amex. I had no complaints, personally. The cab showed up on time. The car was clean and the driver nice enough. Got where I had to go, and when I got there my card was processed using Square, which is great because then I didn't have to worry about losing the receipt (they emailed it to me). To be frank, the only reason I'm even making this review is because after my research on which service to use I came to realize that the only reason one would likely review a cab service is if they had a bad experience. That's not usually fair to the company. So in my one time experience, everything worked out just fine. read more

I wish I could give 0 stars. Please listen to the negative reviews and stay away. I asked if they accepted credit cards and the woman on the phone answered yes. The driver, after being driven to my place and overcharged at 30 cents per 1/9 mile instead of 20 cents, told me they don't take cards. He checked with the dispatcher (apparently, the woman's husband) who I overhead on the entire drive yelling at the drivers and complaining about customers, told the driver I was lying. I called the woman up and she denied ever having heard my question... even though she answered "yes." THEN I asked the driver if this happened often and he admitted that it did. Horrible service, horrible people. read more

Don't rely on them to make a train. Was trying to make it to the South Norwalk Metro North station for the 5:35 train. Called at 5:13. Was told 10 minutes. The cab got there at 5:29. Missed the 5:35 and had to wait for the 6:22. The driver said they shouldn't have told me ten minutes, there was no way he was going to get there that quick from where he was. The cab was clean and the driver was polite, but I would have rather have had an accurate time estimate. I did tell the dispatcher I was going to the South Norwalk train station, so he really should have known it was time sensitive. Would go with another company in the future if possible. read more

Love Norwalk Taxi the only Taxi company in town that I trust I have Ridden other Taxi's in Norwalk before and they have not been that good Every time i Use a Taxi i stick with Norwalk Taxi they always provide good service I call them up and they Always come on time and they even give you a call I Find that very helpful to know where the Taxi driver is the only thing you may want to work on is changing the Message a little bit sometimes i will get a call 2 times saying that the Taxi driver is outside waiting for you when the Taxi driver is on Route the Operator told me the Company calls you when they are on there way to you it can be a little confusing instead of saying that the Taxi driver is outside waiting for you for the first call just say they are on there way and then when they are Officially waiting for you then make the call other then that tho Norwalk Taxi is Excellent read more

Absolutely awful service - drivers act like driving you for pay is some sort of personal favor, the cars are in poor condition (smelly and dirty), and "reservations" are worthless - there's no telling if they'll show up. Walking may be a better option. read more

Very efficient service. they came within 10 minutes and the driver was friendly and capable. Definitely recommend.

I've used the Norwalk Taxi service multiple times now and for the most part have had great service. Service highly varies from driver to driver, though for the most part the drivers as well as the service operator have been really nice. The only downside to this service (though this also applies to some of the other taxi services in the area) is that they're pretty much cash only, so remember to bring cash with you or, if you're in a bind, ask the driver to stop by a bank on the way to your destination. The meter will still be running, but if you need to get somewhere, it's better than trying to find an ATM if you're in the middle of nowhere without a ride. read more

I honestly never even got to ride in the taxi. I called and the first thing I heard was the rudest dispatcher I have ever heard in my entire life. I asked if this was Norwalk Taxi since I couldn't hear what he was saying and he proceeded to tell me it was a car service not a taxi. It wasn't until another person in my area called back that i found out that it was a taxi service. Are they trying to run the business to the ground? Don't waste your hard earned money. I came back to yelp after 3 years just to write this review. That's how bad it was. read more

As good as it gets, for a cab company! Needed a last minute ride to local hotel to pickup our rental car and the operator on the phone was friendly and efficient! No need for chit-chat, just need address for "to & from" and how long it would be till it arrived for pick-up. The driver was friendly and offered two routes (local streets with construction OR highway with rush hour) based on my need to be at the hotel at a certain time. Will use their service again! read more

Needed a short ride in Norwalk and these guys were fine. They arrived faster than the 5-10 min they quoted, and the driver was polite and quick. read more

Got off the MTA at South Norwalk and got into this black taxi. The driver was mumbling something to me that was sort of incomprehensible, I just grunted and nodded. I just wanted to go to the Norwalk Hilton Garden hotel, the whole ride cost me $17 for under 10 miles of driving. A bit ridiculus since they charge 25 cents every 1/9 of a mile!!! Whatever, I wasn't going to hoof it! read more

I live in Norwalk and don't have a car. (I'm working on getting my license) Norwalk Taxi is without a doubt my go to taxi service. I use them so much that the dispatcher and almost all the drivers know who I am. They have alway provided me with excellent service. I have also dropped my Iphone in the back of a cab twice. The first time I didn't notice until 6pm, and called them from my office frantic. The driver saw the phone in the back of the cab and brought it to the depot. Where the dispatcher held it for me until I was able to come by and pick it up. It would have be very easy for these gentlemen to walk off with my phone and I would have been none the wiser. I appreciate honesty in the people I do business with. The second time was less severe, I called minutes after exiting the cab and they were able to bring the phone back to me, no problem. The drivers are nice, and occasionally chatty. The one issue I have is it takes them awhile to arrive, usually no longer than 20 minutes after the call but I have had to wait 40 minutes in some cases. The dispatcher will usually give you an estimate timewise when you call and arrivals are always slightly after the given time. I personally think this is because they tend to take calls in route and have to drop off the current customer before heading to the next. Still, they are nicer than any of the other cab companies in the Norwalk area, and 10 times better than anyone in Stamford. read more

Waited 1.5 hours for a cab that never arrived. Missed Metro North and was late for work. Apparently, they went to the wrong address...twice. Not the sharpest knives in the kitchen and they don't take credit cards! Unprofessional, obnoxious, and incompetent. Signed up with Uber out of spite. Can't wait for Uber to put them out of business. read more

Worst company in town. Dispatcher is rude, taxi takes forever, drivers take the longest ways and you cant tell them because they give you an attitude. I prefer Uber. Took one ride that cost me 5-6$ they charge 9$ twice plus I had to tell them where to go because they pretend that they don't know the town. read more

I called Norwalk Taxi at 6:01 am so that I could catch the 6:54 am train (I read the reviews and had another service on speed dial). The dispatcher pleasantly verifying the address and confirmed the time the taxi would need to be there. 5 minutes before the stated pickup time they were outside my door. They did not honk the horn. The drive was made safely, in record time and the cost was right on the money. I can only assume that the prior complaints were from people who 1) failed to plan ahead appropriately 2) don't really realize the market that this service targets and 3) have unrealistic ideas of how small businesses are run 4) Don't have a good grasp on how the meter works The cars are not brand new and do show some wear but its not like we booked and paid for a limousine service. The car was all in serviceable condition with a working seat belt. Obviously, the market for a Limousine service would demand a newer fleet and cost more than a casual taxi service. It is only expected that cash is the most encouraged option for this type of business since there is a business cost for and risks involved in accepting credit cards. I will definitely use Norwalk Taxi again for my casual taxi needs. I have programmed it in my phone and will use it anytime I do need a taxi locally. read more

I've had 50% luck with them. They're never on time, they refused to take my credit card on two occasions even though their website says they accept cc and I'm now standing waiting for them 25 minutes to get to SONO. Never again. read more

Dispatcher picked up quick and was friendly and helpful. Cab arrived in under 5 minutes. This was perfect. read more

I love the idea of supporting this company. I live in Norwalk and often take them from train to home. However, the drivers are very nice and courteous and are good drivers, but the level of cleanliness is sad. There is just no excuse not to take your car to the car wash and spiff it up on the inside so people don't feel like they are going to get an illness because the inside is dirty! Please, please, guys! Go once a week to clean your cars! read more

I used this service yesterday, and the experience was perfect. I called 'last minute' (as in same day!) for a ride to the prom for my kid and her friends. They had a Suburban available which was perfect. The cost of the ride was very reasonable, the car was clean, the driver was prompt, and he was flexible on the pick-up time (the kids called the driver and got picked up an hour early.) It was the perfect solution, and worked beautifully. Thank you Norwalk Taxi! read more

DON'T EVEN CALL THEM. Train didnt show at the South Norwalk station, called this company. Some drunk man answered who I could barely hear. I asked him to repeat what he asked me and he screamed "DO YOU SPEAK ENGLISH?" What an a**. Very unprofessional, rude, and aggressive. I would not trust this man, or any of his affiliates with my life in the back seat of a taxi. read more

this is the worst taxi service! barely speak english, never answer their phone (50 rings - n/a)

I just wanted to say I was concerned about the reviews, but I actually had a good experience with Norwalk Taxi recently when I locked my keys in my car and needed a quick taxi from Norwalk to Stamford. The driver arrived within 10 minutes, seemed like a good guy, had a clean cab, took a direct route, and even took a credit card on his smart phone (though I had cash just in case). I'm sure everything depends on which driver comes. A 7-mile, 13-minute drive was $19.50. read more

Was told it would be 10-12 minute wait for cab from business in Wilton to Stamford train station. I called after 20 mins when no cab appeared and they told me it would be another 5 mins. They never showed up and the gentleman waiting for the cab missed his train. I ended up calling another cab company and will NEVER call Norwalk Taxi again. read more

I was hesitant to call them because I saw the bad reviews. But I didn't have any choice since I have to catch up the train. My boyfriend called them and setup the time. I waited 5 mins more then the cab showed up. read more

Have previously used this company for business approximately once per week and was very happy with them, specifically because they are familiar with my condo complex in Norwalk. I used them so frequently up until 6 months ago that I knew most of the drivers by name, all of whom were very nice. Until this morning. I called for a taxi and gave my information, only to receive a very rude call from the dispatcher saying I "needed to get outside, because he needs this car". I go outside, no taxi. Turns out the taxi is half way across the complex honking his horn at 430 in the morning because this dispatcher gave him the wrong information. Once I drag my luggage to the taxi, the driver apologizes for the mix up, which I appreciated. However, he then proceeded to harp on the stupidity of the dispatcher for the remainder of the ride. Clearly there is a communication break down between driver and dispatch, and a customer service problem as well. Very disappointed. read more

AVOID AT ALL COSTS. This is the 2nd time this company has picked me up SO late that I was very late to work. I called with plenty of time (about 40 minutes before I had to be at train station to catch it in to work) and was told I would get picked up 5-10 minutes later... 20 minutes later and I was still waiting, I called and was spoken to in a rude manner and told to wait another 5 minutes, another 10 minutes went by! Absolutely awful I missed TWO trains and now I am extremely late to work. USE UBER NEXT TIME. read more