Was in and out in less than 40 minutes! They ran the appropriate test quickly and prescribed…read moremedication. They still sent sample to lab to get tested, just in case it's anything other than expected. They were all great and super friendly! Refreshing when you're going in for pain/symptoms or not feeling well.

NP was fantastic, spent time helped my situation was very thorough and kind. I wish I could see her…read moreas a regular patient. That's when u know you get quality care. Thank you!

I've been to a midwest express clinic near my home before but this time i decided to go right after…read morework and this was the nearest one. i'm so glad i made that decision! i walked in, the place was clean and the receptionist was very kind! i was called in with the nurse pretty quickly and that process was very fast but not rushed! the best part was the doctor! she was very thorough with everything and asked many questions and made me feel like she was truly providing me with the best solution possible for my problem. i have ocd and a very anxious person but the doctor made me feel very informed and calm and i left the office fully confident in what she prescribed me. ill definitely choose this location over the one by my home as this experience was one i hope to have with any care provider!

I took my wife here as she was feeling sick. Suspected strep throat. The facilities were nice and…read moreclean. The people were very friendly and professional. The sign in process is somewhat of a pain so if you can plan ahead and do the paperwork online you will benefit. They ran three lab tests, strep, flu and COVID. All were negative. She had a item on one of her tonsils she wanted them to look at but they said they couldn't see it. So we left without any diagnosis or treatment. She remains ill so we suspect a bad cold. Overall I would have to say that I am not a fan. I would return though if my other options re not available, which was the case this time.

First Of all, I am very confused by people being upset having to wait an an urgent care center. You…read morehave to understand that emergencies don't make appointments and it's nearly impossible to estimate how long each case will take. I went in today and saw Dr. Mitchell. I was beyond impressed with her professionalism and kindness. She was honest, straightforward and did not cut any corners. It has been a long time since I've seen a Dr be so thorough. The receptionist was very kind and trust me some of the patients in the waiting room were not kind to her. I hope not to need urgent care, but if I do, this is my first choice. Dr. Mitchell is an excellent physician. Mary Pat was the medical assistant and she was kind and professional. Thank you to the whole staff for making me feel at ease.

Terrible customer service. I booked an appointment and waited forever. They were seeing non…read moreemergency walk ins before me. The staff was extremely rude.

Be an informed consumer, unlike me. I ASSUMED that fees would be in a normal range for…read morenon-emergency immediate care. BIG, EXPENSIVE mistake. If you're un-, under-, or self-insured, find somewhere else. A friend recommended this place as fast, efficient and clean. I stopped in during the day, on a Saturday, in mid December. Had a blocked up ear that I couldn't get opened, and since airline travel was in my future, I thought better safe than sorry. The building exterior and interior are gorgeous; the staff was friendly and pleasant. So, I signed in, asked what the fee would be. Was told $150.50 and that they offered a 40% cash discount. Signed paperwork to that effect. NEVER was it mentioned that this is merely the "walk in the door and sign up" fee. 15 minutes later, I'm having vitals checked by a nurse: temp and BP. Asked to identify my concern; so I said I needed my ear unblocked. Doctor comes in, looks in my ear, looks in my other ear, gets the saline and syringe/plunger and has me hold a little plastic tray under my ear. 2 minutes later, I'm done, stopping at the front desk and writing a check to settle my bill. Easy as pie, and very pleased. Or, so I thought. Several days later, I get a bizarre phone call from someone asking if they can help me with financial assistance for my "hospital visit". I tell them they've got a wrong number, until if becomes apparent that my quick trip to what I thought was similar to a quick care facility was actually a "hospital trip." Several infuriating phone calls later, I am promised an itemized bill. Which never arrives. What does arrive is a statement from Provena St. Joseph Medical Center billing me for $525+. To squirt saline in one ear. While I assisted with the "procedure" by holding the $2 plastic tray. So: the moral of the story? If you need emergency care, go to an emergency room. If you need something minor, try CVS or Walgreens or somewhere else that doesn't pad their charges so excessively. Unless you have fabulous insurance, you're going to pay through the nose. Or in my case...the ear.

I needed a trip to the St. Joseph ER. The nurses, ER guys, and doctor were all very caring,…read moreprofessional, and did their job. I didn't enjoy waiting in the ER for 4+ hours, but I understand that they have many other patients to tend to as well as tests that needed to be run for me. I think my wait time was the average and am glad I didn't have to wait any longer. On the other hand, I didn't appreciate the nurse who blamed my body when she couldn't get the needle to draw blood properly. I realize she was being honest and she could have been new, but it's best not to imply that it's the patient's fault, because, as was my case, it can cause one to worry. Another nurse seemed to have a cold attitude towards one of her colleagues, which was a bit upsetting to me. Overall my care was very good, and other than these small issues I was fine with my stay.

This is a really good PIC location…read more I used to go to the one on State Street in Chicago when I still lived there, so I'm already in their system, which made visiting a bit easier. I had to stop by today with a very painful cyst that I was afraid was infected. The PA I saw actually performed a minor procedure and removed the cyst, which was both gross and pretty cool/interesting. She was super patient with my mild exclamations of pain and pretty gentle during something that wasn't at all fun for anyone. In the end I walked out with a lot less cyst feeling confident I'm not gonna have a big issue with infection and can now follow up with the dermatologist in 9 days (which was the soonest I could get in somewhere more "traditional". Scheduling was easy on the website. They were busy but still got to me in a reasonable amount of time around my scheduled time. The nurses and desk staff were friendly and helpful. Nothing bad at all to say about this location and I'll be back next time I'm sick!

I visited the clinic Friday 7/3/2026 and everything was just fine up until it was time to leave. I…read morebrought my coworker for her work injury and she was in a wheelchair. While I was trying to leave I was having trouble with the double doors. One of the employees sees this, but she is too busy exchanging information and flirting with a patient who was also leaving. The two ladies at the front desk were in shock at how blind she was and they decided to nicely speak up for me. Instead of the employee in the doors helping me, she simply steps to the side and finishes her conversation with the patient. I get out of the doors and I see her hug the patient. This was very rude and unprofessional to see and definitely not how I wanted our visit to end.

Lost specimen. Got another one two or three days later. Never called with results. Had to call them…read moretwo weeks later. Results provided don't coincide with date of retest. Sounds fishy.

Efficient front desk assistance, the nurse was helpfully inquisitive, and the nurse practitioner…read morehad perfect bedside manner. Even the xray tech gave good instructions to get the best images. I was in and out in a timely manner and still felt like everyone wanted to help me be well. The waiting area and exam rooms were clean as well.

Very friendly folks with a full staff. Called ahead and got in right away upon arrival. New owners…read morefrom the previous outfit, Franciscan Expresscare. Very clean. Intake process was very fast. Monica the Nurse Practitioner was great. Stated that they do a remote follow-up in 2 days. Will definitely come back for any other urgent care needs!

Dr. Watson helped my non verbal autistic with X-rays. The staff was patient, kind and…read moreknowledgeable. They were close to closing time but I called ahead and they didn't hesitate to tell me to bring my son in. There was no wait and they gave a great quality of care. I will be going here from now on and I highly recommend parents of special needs children bring them here if they are looking for a good urgent care. All of the services of the emergency room without the stress and waiting.

I really like my nurse practitioner as well as my doctor. When I have a scheduled appointment I get…read morethere and I'm called on time and never have a problem in the office at all and they're very helpful.

Excellent! Can't say enough positive about this group and Dr. Beckmann. I've never had a problem…read moregetting in for an appointment for myself or my kids, even when urgent. Dr. Beckman is so thorough and takes time to answer and address any questions or concerns. The office staff is kind and friendly. We feel very comfortable in the office and confident with Family First!

The staff was great. Not a long wait. I left with what I needed and feel better already…read more Berenice was very helpful. Doctor was informative explained everything so I could understand. I recommend this clinic.

Great doctors and staff who are always concerned about my health. They provide the best care anyone…read morecould ask for and work hard to get you feeling better in a short amount of time.

Bunch of incompetent workers. Because i previously HAD a medical card and now as of January 1st…read more2017 have United Health Care, they didn't want to see me. They didn't even ask for my member ID number for my insurance. They were just quick to turn me down. How unfair! All i needed was a physical to start my clinicals for my nursing program and they refused me. My appointment should've never been scheduled in the 1st place. I was told the day before my appointment that i wouldn't be seen.