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Mansfield, OH

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Northwest Village

3.7 (3 reviews)

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Alpha & Omega Real Estate Group Property Management - Found this one in my fuggin bed!!!!

Alpha & Omega Real Estate Group Property Management

(4 reviews)

Absolutely the worst rental company in existence. EXTREMELY unprofessional, rude, careless, and…read moreplain lazy. They are only out for your money, they do NOT care about their tenants or their tenants well being. They do not care about their tenants having safe, clean and livable renting spaces, their only concern is if they're getting paid. Alyssa is the absolute worst of them all and hung up on me several times and even sent me to voicemail after I asked her how she expected me, my fiancé and our two kids to live in an apartment that was mold infested and was becoming cockroach infested. I can't even being to explain what all was wrong with the apartment, and after sending in the requests for simple things to be fixed, a "repair man" came out and completely wasted my time, only took a look around and then left. He didn't know what the heck he was talking about , and nothing got fixed. A&O were COMPLETELY, 110% aware that we were living in disgusting conditions and they only made excuses and did nothing to solve the situation. They wanted me to pay a full months of rent for an apartment thats going to be vacant for 2/3 of the month. And when I absolutely refused, Alyssa got extremely rude and once again hung up on me. They were our property managers for all of 3 1/2 months but they made sure to make it miserable for us. At one point they were more worried about power washing the outside of the building, ( mind you they wanted ME to pay for the water usage AND have a hose hooked up to my kitchen faucet), and when I fought back I was treated with nothing but disrespect and I never heard back from them regarding the power washing. on several occasions I spoke with Mela over the phone regarding the needed repairs, and when my closet ceiling caved in and was flooding my bedroom, no one took me seriously even after photo proof was sent and no one could answer me on a timeframe for which the MOLD would be taken care of. They would post notices of walk-thru's being scheduled and asked that either someone 18yrs+ is home or for your to leave your home unlocked if you couldn't be home. Even though they have their own keys to each unit. On almost every single "walk-thru" no one showed up and there was no communication. Very suspicious and inconsiderate. If you need something from them, good luck getting ahold of someone and getting them to take your concerns seriously. But god forbid, they need something from you, not only do they call you, but your spouse as well, AND leave voicemails, sometimes calling 1-2 times in a row AND emailed AND texted. But that is only when it's convenient for them. I would highly, highly, HIGHLY suggest that NO ONE rent from these disgusting people, unless you like living in a crappy overpriced, rundown, mold and cockroach infested apartment. I have no idea how they are still up and running, after they are clearly screwing over multiple current/past tenants. Absolutely disgusting behavior from owners/staff.

completely and utterly unacceptable busines. had me pay Roto Tooters come and installed a shower,…read morepaid for it myself, Monica Russel, the landlord, made me sign a paper stating that if anything went wrong with the installation that I was financially responsible but if it all worked out well that I must leave it whn my lease ended for her, so she could up-charge the next tenant for something I OAID FOR!!! Also she refused to take anything off of the rent even though I just added equity to her rental. then the place was infested with mice and roaches, as well as Haitians, then without even maintaining the property to make sure it was safe, she NEVER did anything to keep up the property even though it desp needed repairs, she then wanted to increase my rent even though they never did ANYTHING TO IMPROVE THE PROPERY!!!! Insane. terrible, absolutely a slumlord. take your money but do nothing that a landlord is supposed to do, she also thought she was going to keep my deposit even though I kept my apartment clean and always paid my rent in full and on time.

Northwest Village - apartments - Updated October 2026

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