Came by for air in my tires. They also did a complementary check on my tires the scanner read my…read moretread was low. I didn't have the time or money, but when I looked into it a few weeks after I reached back out to them and they had a great deal. Service was quick and easy and thorough very satisfied.

I was a fire chief and came called to ask about buying some tires . I inquired if they gave a first…read moreresponder discount and what that would be . I received a price quote and took some the sales persons name and came in a few days later to buy tires The person I spoke to was off that day and the current sales guy advised me that they don't offer that discount and that " I have trouble believing that was ever given to you " Well guess what ? They found the quote . I bought tires and will never ever return Horrible , rude service. Stay away Go to Costco or anywhere else

I went into the Hayden, Idaho store today because I was losing air in my tire (tires that I did NOT…read morepurchase there) They pulled my car back within 20 minutes and pulled a screw out of my tire and repaired it. I asked how much I owed them. The nice worker told me, "nothing.. we don't want your money" I was shocked. I was expecting to pay SOMETHING!!! very awesome place and amazing customer service! I will be getting my next set of tires from Les Schwab!

Quoted me 3k said need sway bars bushings etc for second opinion and 90% of bill wasn't necessary…read moreanytime soon

always fair price and fast great service Always has a solution and will go the extra mile mileread more

I was involved in an automobile accident and was told not to drive my car until I could get it…read morefixed first. I went in to see Dustin and he said evidently it bent my rear driver control arm. Gave me an instant estimate. He even allowed me to go into the garage to see what it would take to get it back to new. They were awesome! Melanie (I think) was the receptionist that I talked to while Dustin took my car in. She was so pleasant and kept me 'entertained' while I waited. She was so nice! There was no wait even though I didn't have an appointment. I will certainly refer them to everyone I know. Thank you so much for your help!

My family trusts this shop. We have been customers for over 7 years. We are always happy with the…read morerepair work. The service desk is very knowledgeable and friendly. This is also where we buy our Goodyear tires. It's great to have the business card of a repair shop that you can count on in your wallet. Eg. If a tow truck asks me where to tow my vehicle I have the address on-hand, even if it's after-hours. I always carry New Concepts' card in my wallet.

Needed some freeze resistant windshield washer fluid... they…read morehad 3 types in stock! Very friendly and attentive service!

Store hours state open until 5. Came for one thing of oil at…read more4:45 and they were CLOSED! Thanks.

As things are want to do, the tires on my wife's van were in need of replacement. IDL (said Ideal)…read morewas very prompt to give me the information I needed to make the decision and get me scheduled. The price was just as outstanding as before, and I got better quality for the budgeted amount. I am very happy to be purchasing local. Shaun and Chris were so polite and helpful!

From the owner: We believe the success of your business, is the success of ours as well. We offer 24/7 roadside…read moreservices for commercial vehicles, 24/7 tire repair as well. You will always speak to a real person. We are locally owned and operated in Hayden, ID and our service team is always ready to assist our customers.

Nice surprise, I needed a break light changed, normally I would do something like this myself but I…read morewas a few miles from home and thought I would just have it done quickly. I pulled into Silverlake Auto in "couer d'alene ID. i was greeted with smiles. I said I needed a break light fixed rq while I waited. the guy behind the counter grabbed his jacket and followed me outside. He took my lenze out in bout 1min popped the Burt bulb out and bingo had me fix and ready to go in under 5min. I started to pay and he said no way that it was ok shook my hand and was happy to help. This was a shocker for, I've never been treated so wonderfully by an auto repair that I can remember. Well, this is a no-brainer, they won all my service needs in the future. Very Happy

This company literally steals money from its clients. They said that they couldn't replace the…read morealternator in my car for less than $700 which is absolutely ridiculous. I personally could have ordered the part for a little over $100. To add on to that they ran a "mandatory" diagnostic on my car even after i knew what was wrong and 100% DID NOT ask them to run. After, i decided to just replace the part myself and get my car towed home due to their pricing being unrealistic. They said that I would still have to pay them the diagnostic charge of $200 DOLLARS! This company is greedy, has unrealistic pricing, and is not willing to work with customers who are low on funding. DEFINITELY don't recommend.

A friend sent me to this business, telling me it was good and reasonably priced. I had a huuuuge…read moreoil leak that desperately needed attention. I showed up to my appointment with all my entertainment stuff, as I thought I would be sitting in the waiting area until my car was fixed. But Jim offered to drive me home to wait since he had to go that way for a short errand. So that was really nice. My appointment started at 10am, and I had my car back around 3pm. All fixed up! Plus a random extra bolt put in place to stop my exhaust from rattling, so that was cool! The price was certainly reasonable. I was very happy with the entirety of my service and would absolutely recommend it to others... Thanks, Jim!!! :)

These guys actually charged me $361.20 in labor to replace a wiring harness in the column shifter…read morefor the overdrive off button. Seemed excessive to me. This is on top of $159.00 for the part. I wanted them to see if they could fix it but not at $540.00 total. When I objected, the owner took like $10.00 off to "help me out".

I have not had good luck with this business. Repairs having to be done multiple times to get things…read moreright, phone calls not returned... and when I am looking for aftermarket parts and accessories, they seem to only carry the most expensive available. Generally speaking, when I am at the store/shop, everyone is friendly and professional. On the phone, the service techs have provided what I perceive to be good advice. So, it's not that the facility isn't nice, or the staff isn't friendly. It is, and they are. I *want* to like them, but in person - they just seem to fall short. As these guys do have the reputation for being a solid business (maybe based on sales and not service?) I will continue to use them when necessary. They just need better follow-through. I'll be happy to change my mind and update this review if and when they do.

First, the folks are fantastic! Had a lovely gal help us with our snowblower purchase and she went…read moreabove & beyond, plus she was personality plus!!! And as a topper, the Owner delivered our machine!! GREAT place, GREAT PEOPLE & GREAT OWNER!! We will definitely return for toys!!!