Amazing results. The stability in my knee improved dramatically. Honest, friendly and very clean.read more

I was in a severe head-on car accident a few months ago and have had very bad back pain ever since…read more B.J. Ko, the practitioner, took the time to get to know me and addressed not only my back pain, but also resolved my sleep issues. After the first acupuncture session my back pain was gone, completely, and I haven't had trouble falling asleep at night and waking up refreshed. Serenity Acupuncture & Herb completely improved my quality of life and I have nothing but praise for their practice.

I was experiencing pain and discomfort on my right knee. I was able to walk in to see the knee…read morespecialist in the Urgent Care department. Doctor Stowell examined me and quickly diagnosed my condition. The Dr ordered an MRI and prescribed medication for my ailment. I returned a couple of weeks later after the MRI and the doctor reviewed it. The doctor recommended I do not have a knee surgery . Instead he recommended I get a cortisone injection. I have been pain free for about 6 months. I returned several months later for pain in my heal. The examining foot doctor diagnosed plantar fasciitis and ordered physical therapy. The therapist indicated that the fasciitis is a result of chronic tightness in the calf muscle. The therapist performed a muscle relaxation massage on the calf and several stretches. Those exercises worked great!!

I normally don't post reviews, but after my experience with this clinic -- and now seeing the…read morerecent CDA Press article about Blue Cross of Idaho requesting an investigation into Post Falls ER & Hospital -- I felt it was important to share what happened to me. I waited nearly three months to see Dr. Richard Lee Stowell, under the guidance of my physical therapist. When I finally got in, the visit lasted barely five minutes, with no meaningful examination, no new information, and no real plan. Instead, I was referred for a $500 MRI at Post Falls Emergency Hospital -- a facility the news is currently spotlighting for billing and arbitration practices. I later learned this MRI referral was tied to OSL and its partners, something that was never explained. Privacy was another major issue. During what should have been a confidential consultation, eight different people came in and out of the room with no introduction and no request for my consent. I did not agree to discuss my personal medical information in front of them. Despite being told to "come in ASAP" because the condition could be serious, the follow-up appointment was pushed out another 3-4 weeks, first to August 25 and then to August 27, with no explanation. The urgency they expressed simply wasn't reflected in their actions. When I finally emailed saying I would not be returning, the office manager called twice -- once to apologize and once to offer a refund of the $250 I paid upfront, asking me to come in and sign for the release of my records. I signed the release, but the imaging from the follow-up was never provided to me. Later, I received a letter stating the clinic was "terminating" me as a patient, even though I had already ended the relationship myself. The letter had no clinical purpose and felt like after-the-fact paperwork cleanup rather than genuine medical follow-up. This wasn't a simple scheduling mix-up. In my experience, it was a pattern: * Urgency stated, then ignored * Patient privacy overlooked * Administrative promises not kept * Records handled questionably * A referral pipeline tied to a facility now in the news for its billing practices Northern Idaho patients deserve better -- better coordination, better privacy, and better follow-through than what I experienced here.

These folks were great! I was always greeted with kindness and genuine care. It did feel like it…read morewas a relationship as much as a treatment. They helped me work on my spinal health and it helps reduce my daily pain.

Tyler was a huge help for me with an ankle impingement issue that I couldn't get solved anywhere…read moreelse. Good guy to work with and would recommend him for your PT needs.

I was referred by my internist for PT following a severe episode of sciatica. The MRI showed 2…read morelevel severe lumbar spinal stenosis amongst diffuse facet arthroses. The therapist that I saw initially paid little attention the MRI report that I brought with me and after a cursory examination advised me to go on an elimination diet (I am not overweight) because he felt that my symptoms were due to lymphatic obstruction and systemic inflammation. He advised me to resume my hot yoga practice although I believe that was instigating factor that led to the sciatica and did not recommend additional PT so no follow was scheduled. As a medical professional myself, I would not advise going here for PT if you have significant structural and functional spine disease

I have gone to my trusted PT (muscle energy) as needed - for over 30 years - to successfully…read moremanage multiple issues. After a recent move - I needed to find someone to care for me as Il had been so blessed with to rhis point. Also, I had recently damaged my SI joint - causing debilitating pain -- and was referred to Larry Ham PT. They know the above techniques and a whole lot more. They were able to pinpoint my issues and gave me a stretch to add - as needed - to my exercise routine. This worked then -- and still works a year later... allowing me to maintain on my own. I am so grateful for Blondell/Mike/staff for their Kindness, Caring, Knowledge and Professionalism. I can rest assured that they will have my BACK - should I require their help in future. Thank You LHPT!!

I had my first visit I believe in November last year. After my first consultation, adjustment and…read moremassage I wasn't sure this is what I wanted to do. I ended up just having chiropractic care after a few months I was hooked!!! Anytime I came in Dr. Rock would ask how I was feeling and work on the areas I needed. I haven't had any problems with my rotator cuff since. This place is AMAZING!! The staff Jordan and Mario are wonderful I always feel at ease. I did decide to do one of their treatment plans and never regretted it. This was the best decision I made!! Best place ever!!!

I have been working through a lifelong condition, and had been losing feeling in my legs and been…read morebed ridden with chronic pain. 0/10 quality life. Upon consultation, I was informed that I would never be "cured" so to speak, but Dr. Lu went to work and the pain subsided almost immediately. Ive continued my treatments, but I can feel my legs again and can say that my quality of life is at least a 8/10 most days. I'll continue going back and recommend to anybody who wants to try acupuncture. This has been great for pain management without addictive pills. Would also like to add that this is covered under my insurance; but, if you have to pay out of pocket, the prices are reasonable.

Recently I hurt my arm and have been trying to tough it out for the last couple months... was…read moretalked into acupuncture by a coworker that is also a fellow nurse and thought what have I got to loose. So glad I did! Went to Paul Lu a couple weeks ago and my arm hasn't hurt since. I was extremely skeptical but thought this must work if insurance covers it. The first visit took 1hr and he was extremely thorough, much more thorough than the MD's I work with. He was also very fast once we got to the needle placement. It took maybe 2min for him to place 8 pins in my arm. You can tell he has been doing this for over 35 years by how efficient he is. Then he turned on this warming light over my arm for 20min. I listened to classical music and fell asleep. He came in pulled out the needles and I was on my way. My arm felt asleep for an hour then the pain was gone! I was in disbelief so I tried to pick up objects that had previously made it hurt and couldn't get the pain to come back! AMAZING! I can't say enough about how amazing acupuncture is and have been back twice since. Apparently you can use acupuncture for depression and anxiety so I took my son in there today. The clinic is in a lil bit sketchy neighborhood, but it's very clean and that's all I really care about. I'm sure he's probably a lot less expensive compared to other places because of his low overhead and location.

Outstanding care starting as soon as I arrived for my first appointment…read more Apex is a team of professionals working with the goal to teach their clients how to regain strength, mobility, stability, and range of motion in joints throughout their body. My pain decreased and mobility improved after my first visit. I am 70 years old and I thought my first fall was going to change the rest of my life, it didn't and I credit my recovery to the team at Apex in Airway Heights. I strongly recommend to anyone looking for physical therapy. Kristen

I have been coming here on and off since I moved to the area in 2012. Started off as physical…read moretherapy and continued for a while. My main physical therapist was Corina, who is super cheerful and informative. Always pushing me positively to get stronger and stick with all my exercises. Before I started traveling a ton I joined their gym to try and loose some extra post injury weight. Not only was Corina helpful in passing along ideal exercises and various machines that'd help with the different affected areas. Not only did I make my trip to Hawaii in better shape, but I left with a more toned and bootyful behind. If you join as a family, (two or more I believe) the rates aren't too horrible. Hell w Hat am I saying - they're the best I've seen and close to home!

I'll start with saying Sean, the boss, has said I am welcome in the facility as of yesterday. I"d…read morecomplained in person to him before. He listened and said he would talk with the person who has caused troubles for me. The receptionist, "Cadence" was so nice. Rio too.... I signed up mid October to start swimming laps in a nice warm pool in November. I got the flu and called asking if I could make up lap days? The woman, Shandra, said I couldn't and that I had only a few days left since I started in October. I tried to tell her about the billling and scheduling and she wouldn't have i, insisting I'd started in October when I paid. I got frustrated, being sick, and she got frustrated insisting she was right....finally hanging up on me! I talked with the boss about it and he said to just come in for a day swim pass. Well, I told him and a subsequent email that I would like an apology, even leaving a phone message. I called recently and she again was rude! I said I had the paper work to prove that I was right! It makes me never want to go back. She even said she'd called me a few times and got a too-full message machine. I have Never had a too-full machine. She also said that if there were negative incidents I would not be welcome again. SHE was in the wrong and could NOT APOLOGIZE. She hung up on me, very unprofessional. When I recently called, asking for her..... I said lets just be nice...that I wanted to return with good vibes.. She couldn't do it. Still waiting for a phone call...it could fix everything! I really like everyone there...but she has not been very nice.. I am the victim here.....I started first week of November and she won't even review my bill and try to work it out. She was all to willing to refund me so that I wouldn't come back. On the phone this week, she actually said "I don't need to talk to you". They will be losing alot of business because I live 20 minutes away and love to swim and planned on going every week until I can't anymore. I am a new widow and this was my happy place. ...until I ran into Shandra. I've never met anyone so unpleasant in my life.