Owner was very rude and unprofessional when we visited. Walked right out. Definitely won't be…read morecoming back.

I went in today to look for some treats for my horse and as soon as I walked through the door, a…read morelarge sized mutt dog jumped on. No one was paying attention until I said "Off! Don't jump on me, I'm allergic to dogs" and pushed the dog off me. Instead of apologizing for the poor manners of their dog, Sam said, "If you are allergic to dogs, you shouldn't be in here, there have been dogs all over." It's appalling that a dog being kept at a shop is not better trained so it doesn't jump on customers. A lot of customers won't appreciate being jumped on, even if they aren't allergic to dogs. If you are going to have a dog in a shop, it should be well enough trained to quietly greet customers and not to jump on them. An apology is certainly due to any customers who are jumped on, along with a verbal correction to the dog. Sam took the dog behind the counter and tethered it, but never issued any verbal corrections. This is not the first time Sam has been impolite to me, but I can assure it is the last. They had some treats I could have gotten, but after considering the treatment I received, I left and went to The Paddock. I will never go back to Reg & Wally's again and will recommend that my friends not give them their business. (For the record, having a dog jump on you is completely different than being in a room where dogs are or have been. Being jumped on gives direct exposure. Sam also commented later that the dog is doesn't cause allergies, since it is a Golden Retriever/Poodle mix. This is not accurate. Even Standard Poodles and other "hypoallergenic" breeds still have dander and saliva, the two main sources of dog allergens, they just don't spread it around as much since they don't shed. The mutts referred to as "Golden Doodles" are a toss up as to whether or not they will be hypoallergenic, since they often inherit coat characteristics from the Golden Retriever side. This dog appeared to have some of these coat characteristics.)

Regular customer here...please fix your website! Nothing but trouble ordering horse feed for pick…read moreup. It is not rocket science. Your employees are amazing at the Omaha Ida Street location. You run them ragged with missed items and hassles letting them know customers are on the way. Busy people rely on picking up pre-ordered items. My horse needs to eat and we spend thousands of dollars a year at your store. Fix the website immediately and keep it up and running!

Very nice and helpful staff, will help you load, come out in cold weather to fill your propane…read moretank, get that 40 lb bag of the special brand of dog food you spoil your dog with down off the shelf, and a polite and congenial checkout person. Jessie is the manager still I think as of 11-23-24, and been there awhile so knows all answers, and is a nice young man. On most trips, there is at least one employee out ON THE FLOOR for you to track down and ask for assistance with something. They're happy to help and act like it, which is a real departure from many shopping experiences today in most stores. They have items you'd expect at a TSC and maybe more, but it's NOT Menards, Home Depot, etc with 240,000 square feet of store. This also means you can get in, get your stuff, and be on your way in no time. When in doubt they carry an item, SIMPLE, I just go to their nicely functional web site. Use proper search terms, and if that doesn't find it, just take a second and browse through the product types you would think your item might be in, and some times they got it, and your search term just didn't grab it. No biggie. You can always call them too and ask a human. They got em! :)

The people there are very nice. More than willing to help. We had a great experience. Will be…read moreback.

Showed up to buy a hay net. It was 5:45pm. Lights were out and sign said to knock on the door at…read morethe house. Lights in the house were on. Dog was barking no one answered. Drove over am hour to get here, big waste of time.

We were sold a defective saddle from this company. The bars were asymmetrical, and there was no…read morestirrup slot cut on the right side, leaving an enormous bulge where the leathers connected. A master saddle fitter determined that the saddle was too dangerous to use with any horse, and that serious injury would occur. K&B refused to take back the defective product, and verbally verified that they do not quality check the saddles they sell.