After seeing my children since birth, and for the last 7 years, my youngest son's insurance did not update properly and resulting in charges being paid, unpaid, paid, and unpaid yet again. When the staff brought this to my attention, I politely asked them to refile the claims as the insurance issues had been resolved. Not two weeks later I receive two letters in the mail stating that not one, but BOTH of my children will no longer be seen due to our "inability to pay for services" Which is an absolute joke. So, because of the issues I had with insurance, which I communicated to them, they are refusing to see either children until the debt is paid. The "debt" being a claim that insurance is responsible for paying. The real kicker, here, is that over the last 7 years they have received THOUSANDS of dollars from my family in payments, and they are refusing my children over less than 800 dollars. After speaking with insurance the claim WILL be paid, but I refuse to continue seeing an office that dismisses children over less than a thousand dollars. Not to mention, in my multiple attempts to resolve this, every member of staff that I encountered was rude and insulting to my situation and intelligence. Every time I called and explained every piece of the situation it's like they had no idea what I was talking about - DO YOU KNOW HOW DIFFICULT IT IS TO RESOLVE AN ISSUE WHEN YOUR STAFF CAN'T EVEN UNDERSTAND WHY SOMETHING IS HAPPENING?? They're the professionals, and I'm doing my best to piece your lingo and random bull together, documenting every conversation, and your staff blatantly LIES to me over the phone, saying I was told one thing or another, when I can assure you that I was not. Overall I am disgusted, disappointed, and completely unsatisfied. I don't recommend anyone see an office that has this much disregard for children and their families. After all but begging for them to continue seeing my children long enough to see that the claim would be paid, I was told that ONCE the claim was paid, they'd be happy to continue seeing them, but until then, they would have to discontinue treatment. WOW. Priorities, right? read more