Made buying a car really easy! I told them the car I was looking at and they brought it to my work…read morefor a test drive so I didn't even have to go to the dealership to see if I even liked it. Needless to say I loved it!

I purchased a 2023 Hyundai Palisade Ultimate Calligraphy from River City Hyundai expecting a safe…read moreand reliable family vehicle. What I received has been unsafe and unreliable, with repeated failures and constant deflection. At just over 53,000 km the engine failed catastrophically near Rocky Mountain House. My family was stranded and we walked for about an hour and a half along a highway ditch to reach town. Hyundai Roadside towed the SUV to Gary Moe Hyundai in Red Deer. Their diagnosis showed misfires on cylinders two four and six, zero compression on two of those cylinders, liner wear, and the need for a short block replacement. The heads were machined and valves resealed. I was without the vehicle for weeks and had to push for a rental, then had to fight to keep the rental while the repairs were being made. To be fair, River City Hyundai did arrange transport of the Palisade from Red Deer back to Edmonton when repairs were completed. Days after I picked it up the vehicle failed again. It developed an RPM matched ticking sound, lurched heavily, would not accelerate past 20 km per hour with the pedal depressed, and would not rev past 3000. There was no check engine light. It had to be flat bedded again. I was later told the catalytic converter had failed, which fits as a downstream effect of the original engine event that I had repeatedly told them to look into... Keep in mind this happened literally two days after I got it back. Since this second failure communication from River City Hyundai has become evasive. The sales manager who had been engaging with me has not provided clear answers. My requests for a straight response on next steps and on a buyback review and even a rental car have been getting ignored. It feels like deflection and now they just want to ignore the underlining issues to make me go away. This vehicle is unsafe and unfit for purpose. The repairs to date have not restored reliability or confidence and essentially point to gross negligence. Take my experience as a warning. As much as Hyundai will tell you they stand behind their warranty and as the sales manager told me "go above and beyond" you will be left having to fight them every step of the way. This isn't a one time event either, search up Hyundai engine failures and you will read many stories just like mine. Do not buy a Hyundai and do not buy from River City Hyundai.

Brought my 2019 Hyundai Elantra here to be diagnosed in relation to a recall that was previously…read moreissued on my vehicle. I've researched this recall a bunch, watched tons of videos of 2016-2020 Elantras with this exact engine noise and oil consumption issue, and it all aligns with my vehicles exact problems. Engine failure is EXTREMELY common for Hyundais, and there a tons of recalls surrounding this. If you drive one, just do a quick google search on your vehicle year, make, and model, and I guarantee you will find a recall related to a faulty engine. I had a friend who previously worked in the service department at Hyundai and told me she would have 1-2 cars come in a day with the same recall issue I was having, and the dealership would honour extended warranty and replace the engine free of charge. My engine was making a ticking noise so I requested a diagnoses to find out if my car was suffering from the recall issues. They discovered my oil was empty despite always following Hyundai's recommend oil change every 6,000km, but refused to diagnose why my oil was empty aka why my engine was burning oil. The major safety recall directly from Hyundai says "The engine's pistol rings may be defective. This can cause engine wear that can lead to increased oil consumption. Eventually this can create abnormal engine noise... if you continue to drive your vehicle with these symptoms the engine could fail and potentially catch on fire." Despite my vehicle making an abnormal engine noise and my oil being consumed, the service advisor Chantelle kept telling me the two had nothing to do with each other. I would be fine with this if they actually tested it and checked the engine's oil pistol rings, but they wouldn't test it and said I'd have to pay another $300 on top of the original diagnosis fee. So instead of doing the diagnosis that I requested in the first place (which was to determine if my car was suffering from the major safety recall), they tried to gouge me for more money for another test. Mind you, my car was there for 7 hours, and all they did was test for codes and change my oil, which really should take max 2 hours. I asked to speak to a manager so Chantelle proceeded to bring over another service advisor, Andrea, who was also useless and just reiterated the same nonsense Chantelle said. They probably repeated "oil consumption is not related to the recall" about 30 times even after I showed them the exact recall notice directly from Hyundai's website. $180 and 7 hours wasted, and my original concerns I came in for were never answered - What is the diagnoses, why is my engine making this sound and consuming oil, and is my vehicle experiencing this recall problem? This is what I came in for and paid for, yet they could never gave me an answer, so what was I paying for the diagnoses for? They showed that all they really cared about was money and wholly neglected any type of customer service and care. I know dealerships often have ill intent, but this was just sad to see. There wasn't even a manager present on shift to address the neglect and terrible customer service. Pretty bold to not have at least one boss around when your service advisors have zero clue how to properly do their job.

Manny (our sales person) was incredible with his energy and his no pressure willingness to help…read morewith any questions we asked of him. Pete the sales Manager was easy to negotiate with and clearly supports a great team, and Justin in the finance department made the whole process easy and actually enjoyable. From the very start Manny made every effort to connect with us including a personalized video showing us the truck to prove it was truly available and as good as the pictures showed. He even had it freshly washed and ready for us to test drive, and went so far as to park a brand new vehicle along side so we could do a true comparison. He went above and beyond, staying as late or as long as needed to ensure we were satisfied, and was not joking when he said the polish and touch ups would make the vehicle look like brand new when we picked it up. And then when we brought our new truck home he connected with us the next day to ensure everything was good and that we were happy with the truck! Never have we ever experienced such wonderful personalized service where our business felt appreciated and that we would always be looked after! They do things the right way because it's the right thing to do.....and that was very obvious to us from the moment we walked through their doors. Don't let the smaller show room fool you....they are big on service, big on customer satisfaction being a priority and big on transparency throughout the whole process! Will be back to buy a 2nd vehicle from them for sure! Walter and Sharon (2024 Dodge Ram 1500 Limited - April 2026)

DO NOT BUY!!!!…read more Londonderry dodge sold my poor elderly father a jeep later turned out it was either in a car accident or so shoddily made that it might as well have been. The issue was the steering column which I noticed immediately that had to be replaced which then required the steel frame to be fixed in place. The idiot salesman was busy on his phone and downplayed the steering column concern. Not only that he was too stupid to know if the jeep had a car block heater. Turned out the cord was hidden and he was too lazy to look. So why did my elderly father buy it? Because a deer ran into his car. So welcome to Londonderry where the deer are their greatest salesman.

Matthew's Auto Centre | Used dealership in EDMONTON, AB T5A 1C2…read more I've gotten numerous cars over the years as my work requires me to drive a lot but this THE WORST experience I've ever had. Both owner & the sales associate were rude , unprofessional , dishonest & not helpful. I wanted to buy a vehicle & they kept changing prices & telling me a completely different thing than what was posted on their website. I called in to verify something with them & the owner hang up on me saying " I can charge you whatever I want , I don't care what is on our website" . Its one thing to be bad at what you do but to be this rude & ignorant is something unacceptable. This is the worst service I've ever received. I would not recommend this place to any one. I would stay away from this place, there is many car dealerships out there if they don't appreciate your business - take it elsewhere.

My mechanic says it will take $6000 of repairs to make this car safe to drive. What a deal.read more

Don't come for the food come for the cars! This is a fantastic place to visit and purchase…read morevehicles! Ambience is amazing as the place is clean and spotless throughout! Customer service is top notch as well! They talk you through the process and make you feel right at home at the same time!

Great and friendly service provided from Andrew and Brydan. Quick and easy service. I would highly…read morerecommend this dealership. Check them out!!!

Too much people saying is bad in here can't be wrong watch out the worst experience in this…read moredealership with karson James and Aiden