Dr. Peesaputi and nurse July are great. Both are very attentive and knowledgeable. They answered…read moreall my questions and concerns. I had a great visit today.

First time coming to this location, pharmacy closed for lunch at 2:00 in the afternoon…read more Receptionist enters myself and another person into registration. Others come and she enters them also. Finds out she knew my information did not enter and added me later. Instead of me being the second person to be seen, i was still waiting 30 minutes later, when I asked about it, she stated I entered you late and made no attempt to get me seen faster. Instead of getting seen at 2:30, I wasn't seen until 2:55. Receptionist was short and inconsiderate; never should a person be treated like that in a medical facility. With that said, the actual phlebotomist was professional and kind and her personality was much appreciated.

Excellent first visit! Friendly receptionist and a doctor…read morewho explained everything clear. Very grateful for their care.

Everyone was nice and professional EXCEPT the PA. She was dismissive and arrogant…read more I went for treatment after spending 3 days in bed with a fever; chills; barely able to talk or swallow; practically had to crawl to the bathroom. The PA attempted to diagnose me with a "cold" Also reluctant to give me a work excuse. Had I been more aggressive, I prob would have gotten better treatment, but why does it have to be that way??

I visited Primary Care in Sugar Hill (Southeast Medical Group) for the first time. Dr. Alana…read moreVillada is highly professional and empathetic. The office staff seems committed to offering the best customer experience. I can tell they succeed at that. No issue with them. My concern relates to time spent as a new patient. I spent 25' max. with Dr. Alana Villada. I spent 25' in a direct personal exchange between me, the patient, and the said Dr. I received a bill of $308.10. I checked with my insurance. I was billed under code 99204 (New patient office visit, 45-59 minutes). I reached out to the billing team and they sent me back to the office manager. The office manager stated that any work conducted by the Physician via the portal (like uploading and posting a comment about a lab result) can be minutes aggregated to the initial visit face-to-face. I am in disagreement since I interacted with the doctor only 25'. Any work done after the face-to-face visit culminated (asynchronously, not demanding a patient's response or physical examination, online, etc.) cannot be considered an in-person visit with a licensed professional or be billed under the same care or service provided. Please, see my invoice.

I've been coming here for years with no issues. However, after being billed for an office visit on…read moretop of my annual exam because I expressed concern about dry mouth when I was asked if I had any additional questions, I'm extremely disappointed in this practice. I wasn't even given an answer or a heads up that a question about my physical health during a physical exam would be billed separately I wasn't even looked in the eye when she said she would order additional labs to make sure it wasn't an autoimmune disorder. 30 seconds for a question I wasn't aware didn't fall within the category of my annual exam and $140 later I'm still wondering how health professionals have gone this far downhill. They don't care about our well being, they only care about how many charges they can unknowingly bill us for until we've had enough.

Been going to the health center for years for WIC for my daughter and have never had any problems…read more Now there is a front receptionist that is extremely rude and unhelpful. I'm truly unsure as to why she's in this field. If it wasn't for the office being conveniently located near my house I would not come.

I came here for WIC and there service is sooo slow and unprofessional! I walked in and there were 4…read moreemployees sitting at the counter. NO ONE greeted me, they all just looked at me! One employee whispered to another employee me stating that she knew that I was gonna show up right after they called me to pick up my WIC checks. Uh, duh! That's what you told me to do! They're unprofessional and were on their phones the entire time I was sitting down WAITING for them to finish their work so I could get my checks.

The worse service ever, do not go to this "urgent care"...they have no sense of URGENCY. And the…read morephysician is rude, we came in and it took almost an hour for us to be seen. We only had 2 people ahead of us! The physician came in asking right away what was going on without introducing herself, she didn't even look at the patient. She lectured us and walked out. Then came in kind of nice, she probably heard us. And gave us 4 different instructions, she had no idea what to tell us and we left without a resolution. We were ready to leave because we wasted our time and money for nothing. Wish we would have read the reviews first! How is this place even open? They will take your money and tell you to buy an over the counter med!!

Aside from it taking a very long time to be seen, felt as though the physician was rushing and not…read moreattentive to my problems. They could work on being more personable and caring towards patients.

Pediatric Urgent Care is always clean, efficient, and nice. I've been bringing my son here for the…read morepast 6 months when I can't get him in to see his pediatrician on the weekends. The longest time I've spent "waiting around" is in the waiting area when you first walk in and that was about 20 mins. Facilities are very clean, the receptionist is super nice, as well as the nurses and doctors. When you're in a pickle I'd suggest this place! I drive 30 mins to this place because I trust them.

My child has an underlying medical condition, which is why we came in for flu and COVID testing…read more When I asked about medication, I was clearly asking what the treatment options would be if she tested positive. Instead of listening, she repeatedly responded as though I were demanding medication even if the tests were negative. She would not listen when I tried to clarify what I was actually asking. The entire interaction was extremely frustrating and unpleasant. How can someone this unprofessional be allowed to care for pediatric patients? She did not even understand the names of my child's medications, repeatedly talked over me, and ignored what I was trying to explain as the patient's parent. She then walked out visibly irritated and proceeded to speak disrespectfully about me to another nurse loudly enough for both my child and me to hear through the open door. This behavior was completely inappropriate, disrespectful, and unacceptable in a pediatric healthcare setting.

Waste of time and money , I set an appointment for an ultrasound and paid ; only to be told that…read morethe insurance doesn't accept payment after i've paid . Every occasion i've came in here it's always something . id drive to another location before coming here again!

Arrived at 3:15...didn't leave until 4:43 with NOTHING DONE! Nurse Kristine Dawkins was uneducated…read morein inserting a needle. She asked several times if others have failed to make her feel better, however it's never been an issue. After failing 4 times and becoming stimulated, I requested to allow an office who is capable of completing the insertion. Watching her insert the needle, she was trying to explain how she couldn't do it, while the whole time the bevel wasn't even inserted. She denied me my $140 deductible back of no work being done, followed by "you're a horrible daughter" "I'd hate to be your mom" "you're embarrassing" and many more aggressive statements because of her anger on failed attempts. She was at the desk, laughing. The Dr stood there the whole time with no concern. I left out with sore, bruised arms. I will never be back at such a place! I felt very intimidated by the ginger who walked behind me while I was trying to leave. I should've allowed the 2.5 stars on here to be my warning. No wonder why it was so empty in the lobby!