Dr. Peesaputi and nurse July are great. Both are very attentive and knowledgeable. They answered…read moreall my questions and concerns. I had a great visit today.

First time coming to this location, pharmacy closed for lunch at 2:00 in the afternoon…read more Receptionist enters myself and another person into registration. Others come and she enters them also. Finds out she knew my information did not enter and added me later. Instead of me being the second person to be seen, i was still waiting 30 minutes later, when I asked about it, she stated I entered you late and made no attempt to get me seen faster. Instead of getting seen at 2:30, I wasn't seen until 2:55. Receptionist was short and inconsiderate; never should a person be treated like that in a medical facility. With that said, the actual phlebotomist was professional and kind and her personality was much appreciated.

Excellent first visit! Friendly receptionist and a doctor…read morewho explained everything clear. Very grateful for their care.

Everyone was nice and professional EXCEPT the PA. She was dismissive and arrogant…read more I went for treatment after spending 3 days in bed with a fever; chills; barely able to talk or swallow; practically had to crawl to the bathroom. The PA attempted to diagnose me with a "cold" Also reluctant to give me a work excuse. Had I been more aggressive, I prob would have gotten better treatment, but why does it have to be that way??

I visited Primary Care in Sugar Hill (Southeast Medical Group) for the first time. Dr. Alana…read moreVillada is highly professional and empathetic. The office staff seems committed to offering the best customer experience. I can tell they succeed at that. No issue with them. My concern relates to time spent as a new patient. I spent 25' max. with Dr. Alana Villada. I spent 25' in a direct personal exchange between me, the patient, and the said Dr. I received a bill of $308.10. I checked with my insurance. I was billed under code 99204 (New patient office visit, 45-59 minutes). I reached out to the billing team and they sent me back to the office manager. The office manager stated that any work conducted by the Physician via the portal (like uploading and posting a comment about a lab result) can be minutes aggregated to the initial visit face-to-face. I am in disagreement since I interacted with the doctor only 25'. Any work done after the face-to-face visit culminated (asynchronously, not demanding a patient's response or physical examination, online, etc.) cannot be considered an in-person visit with a licensed professional or be billed under the same care or service provided. Please, see my invoice.

I've been coming here for years with no issues. However, after being billed for an office visit on…read moretop of my annual exam because I expressed concern about dry mouth when I was asked if I had any additional questions, I'm extremely disappointed in this practice. I wasn't even given an answer or a heads up that a question about my physical health during a physical exam would be billed separately I wasn't even looked in the eye when she said she would order additional labs to make sure it wasn't an autoimmune disorder. 30 seconds for a question I wasn't aware didn't fall within the category of my annual exam and $140 later I'm still wondering how health professionals have gone this far downhill. They don't care about our well being, they only care about how many charges they can unknowingly bill us for until we've had enough.

Been going to the health center for years for WIC for my daughter and have never had any problems…read more Now there is a front receptionist that is extremely rude and unhelpful. I'm truly unsure as to why she's in this field. If it wasn't for the office being conveniently located near my house I would not come.

I came here for WIC and there service is sooo slow and unprofessional! I walked in and there were 4…read moreemployees sitting at the counter. NO ONE greeted me, they all just looked at me! One employee whispered to another employee me stating that she knew that I was gonna show up right after they called me to pick up my WIC checks. Uh, duh! That's what you told me to do! They're unprofessional and were on their phones the entire time I was sitting down WAITING for them to finish their work so I could get my checks.

The worse service ever, do not go to this "urgent care"...they have no sense of URGENCY. And the…read morephysician is rude, we came in and it took almost an hour for us to be seen. We only had 2 people ahead of us! The physician came in asking right away what was going on without introducing herself, she didn't even look at the patient. She lectured us and walked out. Then came in kind of nice, she probably heard us. And gave us 4 different instructions, she had no idea what to tell us and we left without a resolution. We were ready to leave because we wasted our time and money for nothing. Wish we would have read the reviews first! How is this place even open? They will take your money and tell you to buy an over the counter med!!

Aside from it taking a very long time to be seen, felt as though the physician was rushing and not…read moreattentive to my problems. They could work on being more personable and caring towards patients.

My 1 year old son had a nasty fall and bit his tongue while under the care of his grandmother, and…read moreit wasn't emergent enough to go to the er, but it was bad enough I wasn't comfortable waiting till the morning to see his pcp. I looked online on both Yelp and the clinic website and this location is listed as open until 9pm and available for walkins. It was 7 pm when I looked this up, so I felt I had plenty of time and wasn't going to be one of those butthole customers that show up 5 minutes before closing. We drove 20 minutes in the opposite direction of the er only to see a tiny piece of paper on the door saying "we are closed" another saying "X-ray broken" and another saying "at full capacity" (even though they were closed and there wasn't a car in sight.) It's 2023. Update your website with your hours. There's even an option to indicate it's temporary so patients don't get confused. Don't put "accepts walk ins" in your business plan if you can't take new customers - as indicated by one of many pieces of paper on your glass door. While this thankfully was not an emergency, I indicate that it's 20 minutes in the opposite direction of the er only to illustrate how frustrating it is to drive 40 minutes round trip for nothing. When an up to date online presence would tell any stressed, overwhelmed parent they should just head straight to the er and that 40 minutes could be put toward the long er wait times. I finish this post with a question. If this office can not figure out something as simple as the internet, are they really reliable enough to help you in an urgent situation with your children?

The front office staff were very friendly and attended to us immediately. The facilities were very…read moreclean. Dr Sesay was super personable, he has a gentle touch and had great bedside manners. My 20 month old was assessed and diagnosed in minutes. We were there for about an hour which was amazing compared to other urgent care visits. We weren't treated like we were just another number. This place will definitely be our go to urgent care center.

Arrived at 3:15...didn't leave until 4:43 with NOTHING DONE! Nurse Kristine Dawkins was uneducated…read morein inserting a needle. She asked several times if others have failed to make her feel better, however it's never been an issue. After failing 4 times and becoming stimulated, I requested to allow an office who is capable of completing the insertion. Watching her insert the needle, she was trying to explain how she couldn't do it, while the whole time the bevel wasn't even inserted. She denied me my $140 deductible back of no work being done, followed by "you're a horrible daughter" "I'd hate to be your mom" "you're embarrassing" and many more aggressive statements because of her anger on failed attempts. She was at the desk, laughing. The Dr stood there the whole time with no concern. I left out with sore, bruised arms. I will never be back at such a place! I felt very intimidated by the ginger who walked behind me while I was trying to leave. I should've allowed the 2.5 stars on here to be my warning. No wonder why it was so empty in the lobby!

I contacted them a day before the appointment and confirmed that United Health Choice PPO is…read moreaccepted since they are listed as a preferred network provider. On the day of the visit, they refused to accept insurance. There was no empathy for the fact that I called them earlier, and I was told otherwise. I contacted my insurance agent, who tried to tell them that it is not ethical to refuse a patient when they have chosen to be part of the preferred network. But that was of no avail. I ended up paying the entire visit fee. I warn others to think twice before considering this clinic.