The owners / property managers are pure evil and vicious. When I moved in the apartment one of first things I noticed was that the carpeting in the bedroom was old. My partner complained about the stinky carpet in the bedroom that was worn out in several places and besides offering a carpet clean, they did nothing. Work orders would take more than 5 days to complete but they would mark them as "completed" online.
The rent in 2025 increased by $500 / month. I was exhausted dealing with them and decided to move out. Just before handing over the keys to the apartment in 2025, I wanted to conduct the move-out inspection and the property manager, Hannah Wilson blocked me from entering the apartment and dialed 911. When the cops arrived on the scene, I explained the situation to them in a peaceful and calm manner and they were shocked to hear how petty she was being after I lived there for 5 years.
The cops accompanied me to her office to drop off the keys so that she wouldn't try to bill me for the keys. And guess what? Hannah Wilson had the audacity to charge me for the keys and $1600 for the old carpet replacement, [which I had complained about in emails for years] She thought I didn't have any proof of claim. The maintenance supervisors mentioned on a few occasions that the carpet was old and recommended that I ask the property manager to replace it when I renewed my lease as opposed to the same old "carpet clean" offer.
After I vacated the premises, the property manager wanted to charge me for the PODS container that was onsite for the weekend even though she knew all too well that the company doesn't collect the containers over the weekend. Another way to extract more $$$ from the tenants.
Hannah Wilson is unfriendly, unprofessional and rude. You're better off living somewhere else rather than dealing with knuckleheads like this, the cops and lawyers to resolve this matter.
When I sent a formal letter in the mail asking for proof of validation of the debt owed, there was no response. After it went to debt collection, I sent another formal letter in the mail listing out all the miscellaneous items and asking for proof of the original carpet installation and validation of their claims - again there was no response.
If you have nothing to hide, you would come out clean and provide copies of the full ledger including carpet installation receipts. read more