This post office is completely rude and unprofessional, and I also experienced racist behaviour…read morefrom the staff. I went in to return a package for my mother which was purchased through eBay. On this occasion, eBay did not provide a QR code only a return address and asked us to go to our local courier to print a label. When I approached the woman at the counter, she asked for the QR code. I explained that I didn't have one and only had the return address. She told me they couldn't help without a QR code and that I must write the address on the package myself. I accepted that and went home. I then wrote out the address provided and came back. She asked me to place the package on the scale and then asked which country it was going to. I explained that I didn't know I had only written the return address given to us. She refused to help and told me I needed to figure it out myself. I asked if she could verify with the postcode I had provided, but she said no. I then looked it up myself and saw it was going to Lithuania. When I told her this, she gave me a look as if I was stupid and asked why I hadn't written that on the package. 1. How can I write something that I'm not aware of and 2. It wasn't provided to me as part of the return details. Instead of offering a solution, she continued to argue with and making it seem like it was my fault. This shows a complete lack of customer service training as she would have known not to argue with the customer as "the customer is always right". A professional member of staff would have listened, offered clear guidance, and helped resolve the issue. Instead, I was met with rudeness, disrespect, unhelpful, racist behaviour. I visited another post office in which they helped me with care. Unbelievable customer service.

Unbelievably patronising. Especially the younger woman. Why she would ever take a job in retail is…read moreastounding. The shop is dirty and there are all thes eabsurd rules about queueing which are unclear. However customers ar frequently berated for unfractions! A horrible place. Anyone in the Hammersmith are should use Sri Sri on hammersmith bridge road, they now do postage and small parcels and their staff are charming smiley and engaging. King St Post Office is the worst Post Office I have ever been in.