I have never been talked down to and degraded as much as I have been with this towing company. I understand that they may be used to rude customers that are mad their car got towed, but my boyfriend and I were calm and reasonable while the lady at the front was extremely rude. Multiple times did we have to drive back and forth from my apartment to this company because the lady refused to inform us of what we needed in order to pick up the vehicle before we drove out there. In the original phone call she had multiple opportunities to inform us that we need all kinds of information like plates, tags, license, etc? I mean this is ridiculous. She made us drive 4 separate trips to pick up different things she lacked tell us about prior that we needed. I didn't realize that Northland Towing was both a towing company and the DMV and the Fargo Police Department. I mean, if you are going to be expecting so much from people picking up vehicles, at least don't be rude on top of that. She also lied and said she was the manager, then when asked by another worker, now the manager is suddenly someone named Aileen, which the original lady refused to give the number for. Absolutely terrible and inhumane service and treatment. I understand I am not your customer, but my boyfriend and I are still human beings that deserve human decency. No one should feel so degraded that they have to make a review to warn other people, ever. I hope whatever she is going through, she gets through it, because this was obviously bigger than us. read more
