Notwithstanding some of the nicer employees who have to manage these tenant-unfriendly places, this company is only in it for the money! Like Shanna says, it's a veritable money pit. And I have another account to add. I tried to move in to one of their properties (i had been living in a different Northland property for 11 years) and my app wasn't accepted due to some draconian 50s-mentality restriction. I had already put down what they call an "edge fee." This is like a deposit but you never get it back. So I asked to have it returned and the manager of said property told me it would take 30 days due to red tape. So I kept going back and they gave me all kinds of excuses, like someone didn't give my info right to the Accounting office, they were looking into it, and other kinds of run-arounds. Now I called the customer service line several times and no one ever returned my call. Well, a related issue was when my roommate and I moved out of the 2 bedroom apartment we were in, we never cleaned it, He was in there almost a whole month after I had left, and he didn't take much of his stuff with him. So Northland has these exorbitant fees and charges for everything, and the total bill was at least $2000. So after three months of not getting my refund, they finally agreed to let me put it against the cleaning charges we owed. As long as they're getting all their ripoff funds form poor tenants. And we are both living mostly on social security. Also, they charged me a $50 late free for being 2 days late on the rent, and that seems a little steep. The first time in 11 years I have been late, but a good record accounts for nothing with these people. They won't work with you and have no ear for extenuating circumstances, Oh, if you have a pet, they charge a $300 pet fee (not a deposit, but a fee you never get back, as well as a $10 a month pet rent! It's all about the money and screw the people who live there. I would highly recommend never setting foot in Northland properties as long as they have such rules and fees. read more